Empleos actuales relacionados con Customer Experience and Omnichannel Manager - Insurgentes - Novartis
-
Customer Experience and Omnichannel Manager
hace 4 días
Insurgentes, México Novartis A tiempo completo**Summary**: Location: Mexico City, #LI-Hybrid About the role: Design and lead the customer experience and engagement strategy aligned to business objectives with a strong focus on customer needs. **About the Role**: **Key responsibilities**: - Build omnichannel strategies that effectively supports product strategies - Lead channel strategy ensuring...
-
Customer Model
hace 2 semanas
Insurgentes, México Novartis A tiempo completo**Summary**:Location: Mexico City, #LI-HybridAbout the role:Enable our innovative external / customer focus model that shapes our marketing and go-to-market strategies per disease area and HCS archetypes.Shape the path for building and adopting new marketing and go-to-market capabilities to increase engagement and growth.Improve customer experience and...
-
Psp Excellence Manager
hace 1 semana
Insurgentes, México Novartis A tiempo completo**Summary**: The PSP Excellence Manager is responsible for ensuring governance, operational excellence, change management & enhancement of the PSP's customer experience. **About the Role**: **The PSP Excellence Manager is responsible for**: **1. Developing the framework (methodology & tools) to monitor & evaluate PSP’s performance under Biome’s scope to...
-
Marketing marketing Servcies
hace 2 semanas
Insurgentes, México Novartis A tiempo completo**Summary**:The PSP Excellence Manager is responsible for ensuring governance, operational excellence, change management & enhancement of the PSP's customer experience.**About the Role**:**The PSP Excellence Manager is responsible for**:**1. Developing the framework (methodology & tools) to monitor & evaluate PSP’s performance under Biome’s scope to...
-
Travel and Expenses Specialist
hace 3 semanas
Insurgentes, México Novartis A tiempo completo**Summary**:Proporcionar soporte analítico a la disciplina FRA para informes financieros, cumplimiento y precisión de datos. Manejar y coordinar la preparación de informes, asegurando su puntual presentación.**About the Role**:Location: Hybrid. CDMX**Your key responsibilities**:- Provide accurate and timely assistance and customer-oriented support for...
-
Salesforce Data Cloud, Associate Manager
hace 6 días
Insurgentes, México Novartis A tiempo completo**Summary**:The Salesforce Data Cloud, Associate Manager will play a crucial role in leveraging Salesforce Data Cloud to transform how our organization uses customer data. This position sits within the Data Cloud Business Enablement Team and focuses on building, managing, and optimizing our data unification strategy to power business intelligence, marketing...
-
Sales Value Manager
hace 6 días
Insurgentes, México Novartis A tiempo completo**Summary**:LI-OnsiteLocation: Mexico City, MexicoAre you ready to make a real impact in patients’ lives while growing your career with purpose? As a Sales Value Manager at Novartis, you won’t just manage accounts—you’ll build trusted partnerships that shape the future of specialty care in Mexico. You’ll be the voice of our customers, the connector...
-
Ops & Tenders Specialist
hace 16 horas
Insurgentes, México Novartis A tiempo completo**Summary**:Location: Mexico,CityGenerate the best customer service experience through a deep knowledge of it, personalized and proactive. Follow-up in processes related to the area of operations, consultation on government platforms. Experienced professionals in sales support, experience in time control, operational and follow-up processes, responsible for...
-
Associate, Rlt Customer Support
hace 3 semanas
Insurgentes, México Novartis A tiempo completo**Summary**:The Associate E2E Process management role is responsible to manage day-to-day operational processes, including but not limited to order scheduling and fulfillment, in-ternal case management, pre-production planning, site onboarding, billing/invoicing processes and logistics, GPS, and systematizing updates to customers. They will also assist with...
-
Marketing Manager
hace 16 horas
Insurgentes, México Novartis A tiempo completo**Summary**:- Gerentes de marcas locales O especialistas globales / regionales / locales en sub-función dentro de una sub-función de marketing específica.- Definir la estrategia de productos de acuerdo con la gestión local y el departamento de marketing global, e implementar planes/proyectos tácticos de apoyo.**About the Role**:**Major...
Customer Experience and Omnichannel Manager
hace 4 semanas
**Summary**:Location: Mexico City, #LI-HybridAbout the role:Design and lead the customer experience and engagement strategy aligned to business objectives with a strong focus on customer needs.**About the Role**:**Key responsibilities**:- Build omnichannel strategies that effectively supports product strategies- Lead channel strategy ensuring channel orchestration- Bring new digital solutions that enhance customer experience- Enable strategic collaboration across customer facing teams to integrate omnichannel marketing into the strategic planning process- Measure campaigns and overall digital strategies to provide overall direction for enhancing CX and achieving business objectives**Essential requirements**:- 5-7+ years of broad commercial experience (including social media and digital marketing experience) brand management and/or related head office roles- Solid understanding of the online or interactive vehicles available to Mexican marketers and social media landscape (channels and strategy)- Ability to evaluate and import new/untested/innovative digital models & social media tactics in key priority areas- Strong project management skills with demonstrated track record and ability to formulate ROI- Excellent communication (written and verbal), as well as selling, presentation and strategic thinking skills- Ability to lead and forge external, internal and international partnerships to leverage resources and expertise- Strong Analytical skill and data driven thinking with solid knowledge on websites analytics tools (e.g. Google Analytics)- Understanding of the online regulatory framework for pharmaceutical marketing (desirable)**Benefits and rewards****Commitment to Diversity and Inclusion**Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.DivisionInternationalBusiness UnitInnovative MedicinesLocationMexicoSiteINSURGENTESCompany / Legal EntityMX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.Functional AreaMarketingJob TypeFull timeEmployment TypeRegularShift WorkNo**Ajustes de accesibilidad**:
