Customer Experience Associate

hace 4 semanas

Ciudad de México Lyft A tiempo completo

At Lyft, our mission is to improve people's lives with the world's best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.Since 2020, Lyft Mexico has been building its team and in May 2022, we opened an office in the heart of Mexico City. We have grown to nearly 200 team members across key business areas in the country, and we are looking to continue growing by providing team members with the best work experience.You will be Lyft's voice on all social media channels, fielding questions and resolving issues from passengers and drivers in real-time. As an active representative of Lyft, you will strengthen our community by providing a helpful, effortless and trusted support experience.**Responsibilities**:- Be Lyft's voice on social media and other digital channels and exercise impeccable judgment as Lyft's representative- Proactively solve issues and foster trust with our beloved passengers and drivers- Triage problems from our community and own issue resolution, escalating to designated team(s) when necessary- Create a personalized, positive and effortless experience for the Lyft community- Work cross-functionally with Product, Marketing and other teams to ensure a cohesive voice of support- Cover the occasional after-hours on-call shift- Be a community advocate for Lyft**Experience**:- 1+ years of experience in customer service or sales mandatory- 1+ years of experience with social media or communications preferred- Captivating copywriting skills and fastidious attention to detail- Emotional intelligence in spades and experience dealing with people- Startup hustle and tireless work ethic- Keen ability to work independently and in a team- Strong ownership mindset and resolve to follow-through- Willingness to work 2nd Shift/Evening Hours with 1-2 weekend days included in shift- This role will be in-office on a hybrid schedule if an established Lyft Location is available to the Mexico City region — Hybrid Team Members will be expected to work in the office 3 days per week on Mondays, Thursdays and a team-specific third day. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid_- Please submit your resume in English._

  • Customer Experience Associate

    hace 1 semana

    Ciudad de México, Ciudad de México Royal Holiday A tiempo completo

    Royal Holiday is a worldwide leader in the international travel industry, with over 40 years of experience and more than 80,000 members around the world. We also own and operate the Park Rpyal Hotels and Resorts chain, with 14 locations in Mexico and 4 international locations (Miami, Orlando, Buenos Aires and Puerto Rico). Our business is BOOMING and we are...

  • Customer Service Associate

    hace 2 semanas

    Ciudad de México Safeguard Global A tiempo completo

    Our client is seeking an experienced Senior Customer Service Associate to support customer operations and serve as a key liaison between customers and internal Applications Engineering teams. This role is critical to ensuring high-quality service delivery, efficient case management, and consistent customer satisfaction. Position Summary The Senior Customer...

  • Customer Experience Associate

    hace 4 semanas

    Ciudad de México Lyft A tiempo completo

    At Lyft, our mission is to improve people's lives with the world's best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.Since 2020, Lyft Mexico has been building its team and in May 2022, we opened an office in the heart of Mexico City. We have grown to more than 200 team members across key...

  • Associate, Customer Experience

    hace 5 días

    Ciudad de México Lyft A tiempo completo

    At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.- Since 2020, Lyft Mexico has been building its team and in May 2022, we opened an office in the heart of Mexico City. We have grown to more than 200 team members across key business areas in...

  • Principal Associate

    hace 1 semana

    Ciudad de México Capital One A tiempo completo

    WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de MexicoPrincipal Associate - Associate ExperiencePRINCIPAL ASSOCIATE - ASSOCIATE EXPERIENCE & CI & DIB Ops**ROLE PURPOSE & SCOPE**The Principal Associate will serve as the hands-on execution expert, focusing on the direct delivery of events, experiences, and operational activities. This role...

  • Principal Associate

    hace 1 semana

    Ciudad de México Capital One A tiempo completo

    WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico Principal Associate - Associate Experience PRINCIPAL ASSOCIATE - ASSOCIATE EXPERIENCE & CI & DIB Ops **ROLE PURPOSE & SCOPE** The Principal Associate will serve as the hands-on execution expert, focusing on the direct delivery of events, experiences, and operational activities....

  • Customer Strategy Associate

    hace 1 día

    Ciudad de México, Ciudad de México Tiendas 3B A tiempo completo

    The role: Customer Strategy AssociateAs a Customer Strategy Associate, you will build Tiendas 3B's customer intelligence function from scratch and shape how the organization understands, measures, and acts on customer needs.You will turn data and insights into strategic recommendations that influence assortment, pricing, innovation, loyalty, and store...

  • Customer Experience

    hace 4 semanas

    Ciudad de México Plerk A tiempo completo

    Plerk está en búsqueda de un/a Customer Experience en la Ciudad de México que estará encargado/a de:**Responsibilities**:- Demos del producto a clientes potenciales y acompañamiento al proceso de venta.- Onboarding de los nuevos clientes a la plataforma y producto.- Análisis de datos de usabilidad, métricas de uso del producto.- Identificación y...

  • Customer Service Associate

    hace 4 semanas

    méxico Safeguard Global A tiempo completo

    Our client is seeking an experienced Senior Customer Service Associate to support customer operations and serve as a key liaison between customers and internal Applications Engineering teams. This role is critical to ensuring high-quality service delivery, efficient case management, and consistent customer satisfaction. Position Summary The Senior Customer...

  • Sales Associate: Elevate Customer Experience

    hace 6 días

    Ciudad López Mateos, México AEO A tiempo completo

    A leading retail company in Atizapán de Zaragoza seeks a Sales Associate to enhance customer experiences and achieve sales goals. The role involves demonstrating customer service excellence, ensuring a clean store environment, and maintaining product knowledge. Ideal candidates will have previous retail experience and be available for flexible scheduling,...