Customer Success Manager
hace 6 horas
Do you drive retention through real results and expansion? You've managed customer relationships where success meant both renewals and upsells. You'll own the entire customer journey from onboarding to expansion. You'll identify accounts ready to upgrade, and you'll make sure every customer sees measurable value. If this sounds like you, read on. The Role Here's what you'll do: Onboard new customers and ensure they're set up for success from day one Monitor customer health metrics and proactively address risks before they churn Identify expansion opportunities and upsell customers to higher-tier programs Handle support requests while looking for patterns that indicate upgrade potential Track customer progress and use data to drive retention and revenue conversations Build relationships with customers that lead to renewals, referrals, and expansion This is for You If... You view every customer conversation as an opportunity to deliver value and grow the account. You use customer behavior and engagement metrics to spot opportunities and risks. You fix issues fast and turn problems into reasons customers stay and grow with you. You make customers feel heard while naturally guiding them toward solutions that expand their investment. Skills & Experience Must-Haves: 3+ years in customer success, account management, or sales in a SaaS, digital products, or service-based company Proven track record of meeting retention and expansion targets Experience identifying upsell opportunities and closing expansion deals Strong written and verbal communication skills Comfortable with CRM tools and customer success platforms Self-motivated and able to manage your own pipeline Nice-to-Haves: Background in marketing or sales teams Experience with subscription-based or coaching businesses Familiarity with e-commerce platforms like Shopify Previous work in wellness, fitness, or personal development industries What We Offer Compensation: $2,500/month USD Schedule: Full-time contractor, 40 hours/week with overlap during EST business hours About Us We help professionals achieve their goals through structured programs and personalized support. Our customers rely on us to deliver results. We focus on retention through real value and growth through strategic expansion. Ready to Apply? Submit your application, and we'll reach out to you within two business days. Important Note: This is a contractor position, not an employee role. In the form, please respond \"champion\" to the \"Why should we consider YOU for this position?\" question. #J-18808-Ljbffr
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Customer Success Manager
hace 3 semanas
distrito federal, México Uber A tiempo completoJoin to apply for the Customer Success Manager role at Uber . About The Role As a Customer Success Manager (CSM), you will be responsible for driving customer success by managing all aspects of merchant operations health within existing Restaurants Accounts and enabling upselling opportunities to grow. You will work closely with internal and external clients...
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Customer Success Manager
hace 4 días
distrito federal, México Snatch UP Jobs A tiempo completoJoin to apply for the Customer Success Manager role at Snatch UP Jobs . Are you an experienced retail operations professional with a passion for technology and a talent for building lasting client relationships? We’re seeking a dynamic Customer Success Manager to join our team and become a trusted advisor for our retail clients. In this pivotal role, you...
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Manager Customer Success
hace 5 días
distrito federal, México Mastercard A tiempo completoOur Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
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Customer Success Manager
hace 3 semanas
distrito federal, México Uber A tiempo completoAbout The Role As a Customer Success Manager (CSM), you will be responsible for driving customer success by managing all aspects of merchant operations health within existing Restaurants Accounts and enabling upselling opportunities to drive growth. You will work closely with internal and external clients (Uber Account Manager and Restaurants), to understand...
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Customer Success Manager CDMX
hace 5 días
distrito federal, México Uber A tiempo completoAbout The Role As a Customer Success Manager (CSM), you will be responsible for driving customer success by managing all aspects of merchant operations health within existing Restaurants Accounts and enabling upselling opportunities to drive growth. You will work closely with internal and external clients (Uber Account Manager and Restaurants), to understand...
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Strategic Enterprise Customer Success Manager
hace 6 horas
distrito federal, México Hirebridge A tiempo completoA leading solutions provider is seeking a Strategic Customer Success Manager in Mexico City. You will manage relationships with 15-20 strategic accounts, driving product adoption and delivering value through quarterly reviews and proactive advocacy. The role requires 5+ years in customer success or account management, strong communication skills, and the...
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Senior Customer Success Manager, Marketing Cloud
hace 5 días
distrito federal, México Salesforce, Inc. A tiempo completoA leading tech company in Mexico City seeks an experienced Customer Success Manager to act as the Marketing Cloud Subject Matter Expert. Responsibilities include stakeholder relationship management and proactive customer support. Ideal candidates will have over 5 years of experience in technical customer success and exceptional communication skills. This...
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Regional Customer Success Manager
hace 5 días
distrito federal, México Mastercard A tiempo completoA leading global financial services company is seeking a Manager for Customer Success in Mexico City. The role involves developing strong customer partnerships, ensuring effective use of network products, and achieving customer satisfaction through tailored strategies. The ideal candidate should possess insights from market analysis and experience in...
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Technical Customer Success Manager
hace 5 días
distrito federal, México Snatch UP Jobs A tiempo completoAre you a passionate problem-solver who gets fired up about empowering customers through data? Do you have a strategic mind, a knack for building lasting relationships, and a deep understanding of the dynamic Retail industry? If so, we invite you to join our team and become the driving force behind customer success in LATAM! Technical Customer Success...
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Graduate Customer Success Manager
hace 4 semanas
distrito federal, México Canonical A tiempo completoJoin to apply for the Graduate Customer Success Manager role at Canonical . 3 days ago Be among the first 25 applicants. The role of a Customer Success Manager at Canonical Customer success is a strategic department at Canonical, aimed at reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. Customer...
