Analyst-service Performance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.At American Express we provide a service of excellence, our customers is our most valuable asset and our teams are the key to achieving this great goal.For over 160 years we continue to grow, proactively responding to the needs and expectations of our customers. We always lookout for driven, forward thinking, creative and innovative people, who are willing to join us in the challenges of the business, willing to take their career to the next and are committed to provide superior service.We place great importance on doing what is right, what is best and what is innovative. If you share our passion for excellence, our dedication to great service and our excitement about innovation, there’s a world of opportunity waiting for you in a career with American Express. Merchant Services, the merchant network of American Express, acquires and maintains relationships with millions of merchants who welcome American Express-branded cards.Our goal is to be an indispensable payments partner of our merchant customers, while simultaneously delivering differentiated products and services that meet or exceed customer needs and drive revenue growth and premium economics for both our merchants and American Express. Centralized Client Management (CCLM) is an integral member of Small Merchant Group (SMG) in Global Merchant Services that effectively engages with American Express small merchants based in Mexico with the aim of building relationships and demonstrating the value of acceptance.The Account Manager is responsible for managing an identified portfolio of B2B merchants to grow volumes, grow the number of customers for each merchant and increase merchant satisfaction through outbound client management and value delivery.**Key Responsibilities are**:- Manage a portfolio of high value / high potential B2B merchants in Mexico and drive growth through proactive account development.- Drive business results and support delivery of all key business metrics including charge volume, sales targets, growth in the number of customers for each merchant, retention, etc.- Understand key drivers, reasons for variances and proactively develop strategies to course correct and ensure sustainable and profitable growth- Comfortable and experienced in establishing and maintaining positive multi level relationships- Nurture and grow current business with increased availability of new and existing products/services- Drive demand and sales opportunities across the B2B merchant portfolio -Execution of opportunities to drive growth and improve merchant experience and satisfaction- Develop and deliver creative and optimal solutions to address complex business needs, help grow the relationship and remove pain points- Reinforce and demonstrate the Value Story to retain merchant and promote Card Acceptance- Focus on delivering high quality servicing and merchant experience on developing and executing winning strategies- Owns end to end resolution of reported Surcharge &Suppression cases- Proactively anticipate/identify new ways to expand relationship, develop action plans and execute flawlesslyWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:- Competitive base salaries- Bonus incentives- Support for financial-well-being and retirement- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need- Generous paid parental leave policies (depending on your location)- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)- Free and confidential counseling support through our Healthy Minds program- Career development and training opportunities