Field Service Technician

**Join Yamato - Innovating Weighing Technology for Over 100 Years****About Yamato****About Yamato Scale de Mexico**Yamato Scale de Mexico, a subsidiary of Yamato Corporation (USA) and Yamato Scale Company (Japan), sells and services Yamato equipment across Mexico, and provides technical support to agents and customers throughout Latin America. Our primary focus is providing weighing solutions for food manufacturers and co-packers, including precision combination scales, and checkweighers. Yamato Scale de Mexico is located in Querétaro, Mexico.Our mission is to cultivate customer trust by providing the best weighing technology and service in the world.If you are seeking a challenging and rewarding career, consider joining our team and contributing to our vision of being the innovators of weighing technology.At Yamato Scale de Mexico, we prioritize the well-being of our employees. As a valued member of our team, you can expect:- Excellent Income- Generous Paid Time Off (PTO)- 10 Company-Paid Holidays per year- 30-day Christmas bonus**Requirements**:- **BS / AS degree in Electrical / Mechanical / Mechatronics Engineering**:- **Fully Bilingual (English & Spanish)**:- **United States visa**:- **Travel availability**:- **Field / workshop experience is considered a plus****Job Function**Assists customers with the installation, configuration, and troubleshooting of their equipment, either by phone or visiting their facilities; trains customer staff in the operation and maintenance of the equipment; makes recommendations for upgrades to improve line performance.**Essential Functions**- Performs all services related to inspections, maintenance, repairs, troubleshooting, training and start-up of equipment sold to customers.- Recognizes any problems that might occur during an installation and addresses them to the customer or to one of our engineers to figure out how to resolve the issue.- Requires vast knowledge of running different types of products on our machinery and ability to recognize problems that may occur.- Reads and understands wiring and function diagrams while working on equipment.- Includes up to 90% travel time and work on weekends when needed.- When not at a customer location, reports to the office to repair components, set up tests, and provide customer phone support.- Conducts training classes and answers customer questions.- Assumes leadership role during large installations.**Additional Responsibilities**Trains other company field service technicians. Checks to ensure customer facilities are suitable for installation of our machinery. Manages complex and special customer projects. Works as assigned to cover absences and balance the workload at busy times of the year.**Supervisory Responsibilities**No**Qualifications**- Bachelor’s degree, or Associate degree in Electrical / Mechanical / Mechatronics Engineering, or five to ten years of experience in the installation, troubleshooting and repair of packaging machinery.- Ability to communicate with customers in a diplomatic and professional manner. Demonstrate a high level of leadership skills.- Must be proficient in computer skills such as Microsoft Office.- Should have a valid driver’s license and must be insurable.- Requires a passport to travel outside of Mexico and a valid US visa.- Must be fully bilingual (English & Spanish).- Should be located within 1 hour of El Marques, Queretaro.- Ability to climb ladders and platforms averaging 5 meter high.- Able to handle short periods of time in cold, damp or warm plant environments during customer / prospect visits.**Physical Demands**While performing duties of this job, employee is regularly required to stand, walk, reach with hands and arms, climb or balance, and bend, stoop, kneel, crouch, or crawl. Technician must also be able to lift 25 Kg. and work flexible hours based on assignments. Must be able to use standard hand tools and work in small areas. Climb ladder, height tolerance (not afraid of heights). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to operate motor vehicle.As a vital member of our Field Service team, you’ll deliver expert installation and troubleshooting support, whether remotely or by visiting customer facilities directly. Your hands-on expertise will be crucial in ensuring that every system runs at its best, making a real difference in our customers' operations.Tipo de puesto: Tiempo completoSueldo: $30,000.00 - $35,000.00 al mesPregunta(s) de postulación:- ¿Cuentas con una visa vigente para viajar a los Estados Unidos de América?Idioma:- Inglés (Obligatorio)Disponibilidad para viajar:- 75 % (Obligatorio)Lugar de trabajo: Empleo presencialFecha de inicio prevista: 04/02/2025