Customer Service Manager
hace 4 semanas
**Responsible for supervising customer service agents and other staff. Trains, coaches, and mentors employees on how to deliver the best customer service possible.**Main Responsibilities:- Active discussions and coordination with customers and account management- Hire and train customer service agents- Train new hires on CRM and basic processes- Develop templates to improve productivity- Train agents on how to adequately address customer’s needs- Train customer service representatives on how to effectively provide superior customer service.- Plan, prioritize and delegate work tasks to ensure the proper functioning of the department- Direct the daily operations of the customer service team.- Ensure the necessary resources and tools are available for quality customer service delivery.- Develop and implement customer service policies and procedures- Review and assess customer service representatives.- Monitor accuracy of reporting and database information.- Analyze relevant data to determine customer service outputs.- Define and communicate customer service standards.- Evaluate and measure performance of staff.- Identify and address staff training and coaching needs.- Oversee the achievement and maintenance of agreed customer service levels and standards- Identify and implement strategies to improve quality of service, productivity, and profitability.- Liaise with company management to support and implement growth strategies.- Coordinate and manage customer service projects and initiatives.- Analyze data and statistics.- Compile and print reports on overall customer satisfaction.- Keep abreast of new company products and services.- Exceed quarterly financial goals of the team- Pipeline ManagementEducation and Experience- Has a relevant bachelor's degree.- Has at least four (4) years of customer service experience.- Has at least three (3) years of supervisory experience.- Has in-depth knowledge of customer service principles and practices- Has remarkable product knowledge- Has great leadership skills to be able to handle a whole team/departmentKey Requirements:- Experience in working with customers will be considered a plus- A minimum of four (4) years relevant working experience- Proven track record in meeting performance objectives- Strong oral and written communication skills are required, as well as basic technical support knowledge and computer skills background- Effective listener and understanding customer expectations- Ability to quickly establish rapport with Clients in a way that allows for a comfortable consultation.- Ability to work remotely, reaching international customer base- Shows/practices a commitment to ethical conduct.- Works well under pressure and does not waiver in working as a team.- Internet-savvy to research customer details- Availability to work a flexible schedule- Fluent in English, both speaking and writing. Other languages like Spanish. is considered a plusCompensation base plus incentive based on performance.
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Customer Service Manager
hace 2 semanas
México Tele-Help A tiempo completoTele-Help is Mexico & Las Vegas-based business process organization (BPO); we focus on providing skilled staff to our partners in the United States and Europe. The Founder recognized an unmet need for remote Spanish-speaking employees in the U.S and the underutilized parallelism between Mexico and the U.S. Leveraging the understanding of the U.S, standard...
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Customer Service Manager Mx
hace 3 semanas
México Concord Servicing A tiempo completoAs a **Credit Reporting Associate (Operational Compliance)**at Concord Servicing, you will investigate and resolve credit report disputes submitted by consumers, ensure compliance with the Fair Credit Reporting Act (FCRA) by thoroughly reviewing credit information, verifying accuracy, and addressing any discrepancies or potential errors related to a person's...
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Customer Service Manager
hace 3 semanas
México AMResorts A tiempo completo**CUSTOMER SERVICE MANAGER**Work to turn vacation dreams into life-long memories by becoming a part of the Apple Leisure Group (ALG) in Amstar team! We strive to be the first choice in vacation travel, enriching lives and uniting the world.Grow your career as a Customer Service Manager with Apple Leisure Group. In this role, you will administer customer...
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Customer Service Manager
hace 2 semanas
México Trust People A tiempo completoDescripciónComo Customer Service Manager, tu responsabilidad principal será liderar y dirigir al equipo de servicio al cliente para garantizar el cumplimiento y superación de los estándares establecidos. Esto se logra mediante el seguimiento de SLAs, la implementación de soluciones efectivas para los clientes, el cumplimiento de los KPIs,Ofrecemos...
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Customer Service Manager
hace 21 horas
México PlacidWay A tiempo completo**Responsible for supervising customer service agents and other staff. Trains, coaches, and mentors employees on how to deliver the best customer service possible.** Main Responsibilities: - Active discussions and coordination with customers and account management - Hire and train customer service agents - Train new hires on CRM and basic processes -...
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Customer Service Representative
hace 3 semanas
México Latino Legends A tiempo completoCustomer Service Representative (Remote - LATAM) Reports to: Customer Service Manager Job Type: Full-Time Salary: $1,500 – $1,700 USD/month About the Role: Latino Legends is proud to partner with a fast-growing company in the fitness and wellness industry in its search for a Customer Service Representative based in Latin America. This fully remote role is...
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Customer Service Representative
hace 3 días
México ABB A tiempo completo**Customer Service Representative**:**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...
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Customer Service Manager
hace 2 días
Ciudad de México Du Xiaoman Technology A tiempo completoResponsibilities Recruit, hire, train, and lead the local customer support team. Create customer-facing scripts, communication templates, support playbooks, and Standard Operating Procedures (SOPs) in compliance with local regulations. Oversee the team's handling of all inbound inquiries regarding loan status, repayments, technical issues, and payment...
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Dispatcher/customer Service Representative
hace 4 semanas
México Local Service Pros Plumbing A tiempo completoGreat opportunity to join a stable family-owned company with a great work/ life balance.Now hiring an “Call Center Inbound Dispatching Representative” who will provide relief and support for dispatch department (plumbing experience a plus) and customer service. You will be one of the voices of Local Service Pro Plumbing. Do you have a great attitude,...
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Customer Service Logistics Manager
hace 22 horas
México TNA Solutions A tiempo completo**The Company**Join an award-winning company recognized globally for innovation and rethinking the conventional. tna are an innovative and successful integrated packaging & processing solutions company with thousands of installed systems across 120+ countries. tna design and manufacture high-speed packaging, distribution, and process equipment for the food...