Customer Service Manager
hace 3 semanas
**CUSTOMER SERVICE MANAGER**Work to turn vacation dreams into life-long memories by becoming a part of the Apple Leisure Group (ALG) in Amstar team We strive to be the first choice in vacation travel, enriching lives and uniting the world.Grow your career as a Customer Service Manager with Apple Leisure Group. In this role, you will administer customer service incidents implementing resolutions that exceed customer expectations, manage a busy call center ensuring reliable and efficient support for customers, conduct effective resource planning to maximize the productivity of resources, collect and analyze call center statistics.**Responsabilities**- Manage a busy call center ensuring reliable and efficient support for customers both in destination and post travel- Hire, train, prepare, and motivate customer service agents to provide excellent service to customers.- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)- Collect and analyze call-center statistics**Requirements**:- BSc degree in Tourism, Administration or relevant field.- At least 3 years experience in a similar position- Exceptional interpersonal, customer service, problem-solving, verbal and written communication in English and Spanish, and conflict resolution skills.- Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.- Strong coaching and leadership skills, ability to motivate employees.- Organized, professional reliable and results-driven- Observant and detail-oriented with an understanding of DMC business, products and services- Polite, professional phone voice.- Based in Cancun.**About Apple Leisure Group**As North America’s only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising:- **Vacations**: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands- **Resort Brand Management**: management of 5-star and 4-star luxury resorts through AMResorts® award-winning brand portfolio- **Destination Management Services**: Best-in-class destination management services provided by Amstar® DMC and Worldstar®- **Loyalty Program**: Exclusive loyalty program Unlimited Vacation Club®- **Technology Solutions**: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.**Our Values**At ALG, we call our employees Colleagues, because we are more than just employees. We are united as a team, working toward a common mission and vision. Together, we are committed to live the core values by which we operate:**We Care - We Are Authentic - We Inspire Action - We Do It Together - We Own our Results - We Are Hungry For More - We do Everything With Passion
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Customer Service Manager
hace 2 semanas
México Tele-Help A tiempo completoTele-Help is Mexico & Las Vegas-based business process organization (BPO); we focus on providing skilled staff to our partners in the United States and Europe. The Founder recognized an unmet need for remote Spanish-speaking employees in the U.S and the underutilized parallelism between Mexico and the U.S. Leveraging the understanding of the U.S, standard...
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México Concord Servicing A tiempo completoAs a **Credit Reporting Associate (Operational Compliance)**at Concord Servicing, you will investigate and resolve credit report disputes submitted by consumers, ensure compliance with the Fair Credit Reporting Act (FCRA) by thoroughly reviewing credit information, verifying accuracy, and addressing any discrepancies or potential errors related to a person's...
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Ciudad de México, Ciudad de México Innomotics A tiempo completoWe are looking for a Customer Services Manager to join our team at Innomotics. The Industry-Leader of Motors and Drives Innomotics is an industry-leading supplier of motors and large drive systems. With a trusted legacy of more than 150 years of engineering expertise, our products power all the world's most essential industries. Today, we are bringing the...
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Customer Service Manager
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México Trust People A tiempo completoDescripción Como Customer Service Manager, tu responsabilidad principal será liderar y dirigir al equipo de servicio al cliente para garantizar el cumplimiento y superación de los estándares establecidos. Esto se logra mediante el seguimiento de SLAs, la implementación de soluciones efectivas para los clientes, el cumplimiento de los KPIs, Ofrecemos...
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Customer Service Manager
hace 2 semanas
México Trust People A tiempo completoDescripciónComo Customer Service Manager, tu responsabilidad principal será liderar y dirigir al equipo de servicio al cliente para garantizar el cumplimiento y superación de los estándares establecidos. Esto se logra mediante el seguimiento de SLAs, la implementación de soluciones efectivas para los clientes, el cumplimiento de los KPIs,Ofrecemos...
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Customer Service Manager
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Customer Service Manager
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México Latino Legends A tiempo completoCustomer Service Representative (Remote - LATAM) Reports to: Customer Service Manager Job Type: Full-Time Salary: $1,500 – $1,700 USD/month About the Role: Latino Legends is proud to partner with a fast-growing company in the fitness and wellness industry in its search for a Customer Service Representative based in Latin America. This fully remote role is...
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Customer Service Representative
hace 23 horas
México ABB A tiempo completo**Customer Service Representative**:**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...
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Ciudad de México Du Xiaoman Technology A tiempo completoResponsibilities Recruit, hire, train, and lead the local customer support team. Create customer-facing scripts, communication templates, support playbooks, and Standard Operating Procedures (SOPs) in compliance with local regulations. Oversee the team's handling of all inbound inquiries regarding loan status, repayments, technical issues, and payment...
