Tech Support Agent

hace 3 semanas

Tijuana, México Landsberg Orora - Tijuana A tiempo completo

Landsberg Orora leading company in the Distribution of Packaging Material worldwide, requests **Technical Support Specialist**, works together with the IT team providing solutions to common needs, providing support to teams in operational and administrative areas, in its various divisions.**Tasks to do**:- Local and remote support to users (administration and operations)- Remote support to users' computers to diagnose and solve problems.- Preventive and corrective maintenance of computer equipment and printers.- Establish priorities and plan the resolution of customer and user requests.- Identify and escalate situations that require urgent attention.- Handle a large volume of incoming and outgoing calls in a timely manner.- Operating system configuration (user profile, inventories, etc.)- Build positive relationships by going the extra mile with customer service, making sure all questions are addressed appropriately.- Solves problems related to software, hardware, computer, server and security.- Maintain the correct functioning of the systems by carrying out the necessary ones.- Secure support and follow-up from partners or other resources from our various remote sites.**Requirements**:- Systems engineering degree, Informatics, Computing, Computer Technician.- Bilingual- Minimum experience of 2 years- Excellent service attitude- Excellent communication skills- Windows 10- Microsoft Office- Focused on Customer Service- Ability to multitask- Responsible- Proactive- Problem resolution.Tipo de puesto: Tiempo completoSueldo: $20,000.00 - $21,000.00 al mesBeneficios:- Caja de ahorro- Seguro de gastos médicos mayores- Seguro dental- Seguro de vidaTipo de jornada:- Diurno- Rotativo- Turno de 10 horasExperiência:- Atención al cliente: 2 años (Obligatorio)Idioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo presencial

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