Customer Service Associate

hace 1 día

México Digital Forensics Corp. A tiempo completo

Digital Forensics Corp. is seeking Customer Service with exceptional communication skills and technical aptitude to join our growing organization.JOB SUMMARY:- Supervise proper forensics/data recovery case assignment/creation- Serve as a customer liaison, and provide proactive solutions to clients- Collaborate with other departments to ensure customer satisfaction/expedited issue resolution- Assist clients with forensic data review, and educate them regarding software use- Generate deliverable reports for clientsRESPONSIBILITIES:- Act as customer advocate, maintain ownership of client request and ongoing communication.- Engage in cross-departmental collaboration with other departments (Sales, Analytics, Logistics) to ensure case progress, and customer issue resolution.- Conduct data entry to input client information into Customer Relationship Management (CRM) software.- Perform case assignment to appropriate members of the Sales Department.- Review forensic data with clients, train the client regarding digital forensics software suite use.- Support and maintain quality service culture in the Customer Service Department.- Develop high degree of proficiency with supported digital forensics software.- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy (Helpful, but not required)**Requirements**:- Experience in technical support environment (Preferred, but not required ).- Technical aptitude (hardware/software) and curiosity.- Exceptional critical thinking and problem-solving skills.- Experience in an inbound call center or direct customer relations is preferred.- Effective communication skills (written/verbal).- Ability to thrive in fast paced environment.Pay: $30,000.00 - $45,000.00 per monthAbility to commute/relocate:- 77500, Cancún, QRoo.: Reliably commute or planning to relocate before starting work (preferred)**Education**:- High school or equivalent (preferred)**Language**:- English (required)

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