Customer Success Business Analyst

hace 6 días

Guadalajara, México Hewlett Packard Enterprise A tiempo completo

Customer Success Business AnalystThis role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Aruba is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces. We are focused on campus, branch, mobility and the IoT to transform business models with the combined power of compute, context, control and secure connectivity.Works collaboratively with the internal team**How you will make your mark**:- Through self-directed activities act as a liaison between client and technical groups, using superior communication skills to elicit, document, analyze and validate requirements.- Combine industry expertise with a thorough understanding of information technology to develop innovative business solutions. Influence the strategic direction of clients.- Lead analysis teams on large projects. Lead requirements management and change management processes.- Direct development of visualization, and user experience elements of solution design.- Develop and maintain internal and external relationships to manage scope, schedule, budgets and expectations.- Lead business studies and present study results to the company and client senior management.- Coordinate and participate in proposals, feasibility studies, and new business development activities.**About you**:- Typically a Bachelor's degree in a technical or business discipline or equivalent experience and a minimum of 2 years related experience- 2 or more years experience as a data analyst- Experience managing a Customer Success tool such as Totango, Gainsight, Strikedeck or Churn Zero (preferred)- Advanced experience with MS Excel and other BI tools- Power BI- Experience in SaaS Metrics (preferred)- Advanced English- Decomposition of high-level information into details; abstracting low-level information; distinguishing requests vs needs; distinguishing requirements vs. solutions.Join us and make your mark**We offer**:- A competitive salary and extensive social benefits- Diverse and dynamic work environment- Work-life balance and support for career development- An amazing life inside the element Want to know more about it?Then let’s stay connectedHPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.**Job**:Services**Job Level**:Specialist**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.

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