IT Support Engineer

hace 3 días

, México SAP A tiempo completo

**We help the world run better**At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.**This is an Early Talent Role****Meet your team**:LCO is a global organization that support 24/7 operation for large customers that demand specific KPI to ensure business continuity. LCO team is located mainly in Germany, India, Romania, and Mexico.**What you bring**:We expect you to participate in our LCO team by supporting the team in quality control and follow-up global initiatives. Goal is to upskill your knowledge in SAP technology by theorical trainings and practical experience with Mexico team, this plan is structured for 9-12 months to complete your onboarding to our operational activities.**Ensuring Day to Day quality service delivery by**:- Defining and tracking various service quality KPIs and SLAs for our customers- Working together with the team towards improving several day-to-day operational tasks- Supporting leads on different improving initiatives- Driving projects and programs related to process improvement initiatives on the daily operational activities.- Able to coordinate and orchestrate the work between the teams.- Able to build up quality management reports for operations teams - Strong collaboration with different regions.**Requirements**:- 1+ years’ work experience in IT technologies.- Good communication skills in English.- Availability for operations and 24/7 delivery.- Understanding of SLA/KPI tracking - Familiar with ITIL concepts of Service Management and Root Cause Analysis- Management of multiple activities requiring cross team coordination**Nice to Have**- ITIL Certification- Creation and reporting to executive managers.- Able to communicate successfully at different levels of the organization.**Bring out your best****We win with inclusion**SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.**EOE AA M/F/Vet/Disability**:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.Requisition ID: | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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