Manager, IT Infrastructure

Req ID: Remote Position: NoRegion: AmericasCountry: MexicoState/Province: Nuevo LeonCity: Monterrey**General Overview**:Functional Area: Information Technology (ITM)Career Stream: IT Infrastructure (INFR)Role: Manager (MG1)Job Title: Manager, IT Infrastructure 1Job Code: MG1-ITM-INFRJob Level: Level 09Direct/Indirect Indicator: Indirect**Summary**:The Senior Specialist, IT Infrastructure will install, maintain, upgrade, and continuously improve the site's operating environment, ensuring the ongoing reliability, performance and security of the infrastructure. This includes monitoring and up keeping the operating environments; responding to incidents & problems, planning for growth, deployment of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware. Other responsibilities include troubleshooting problems as reported by users, supporting Web access and telephony services, and the acquisition, replacement and decommissioning of related equipment, software and services.**Detailed Description**:Performs tasks such as, but not limited to, the following:- Provide technical support and perform maintenance- Perform service monitoring and reporting, with a focus on risk management and compliance- Explore new solutions, enhancements and opportunities for continuous improvement, projects and more- Perform the acquisition, provisioning and decommissioning of related equipment, software and services- Lead projects and change management initiatives- Manage external service providers**Knowledge/Skills/Competencies**:- Strong customer service orientation- Strong analytical, troubleshooting and problem solving skills.- Good communication (both oral and written), documentation and presentation skills.- Good leadership and teamwork skills.- Negotiation and conflict resolution skills.- Good ability to plan projects and tasks.- Good understanding of IT requirements for an end to end solution, including security, business continuity, disaster recovery, risk analysis and prepare business case- In-depth knowledge of the Windows OS (server and client) and the desktop operating environment. Linux and other mainstream OS knowledge will be helpful.- Fundamental knowledge of networking concepts- Advanced knowledge of infrastructure service management & diagnostic tools and processes- Advanced knowledge of end-point security management tools and processes- Understanding of IT Infrastructure asset lifecycle management**Physical Demands**:- Duties of this position are performed in a normal office environment.- Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.**Typical Experience**:- 7 to 10 years of related experience. Experience in similar job roles.**Typical Education**:- Bachelor's Degree**Notes**:Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).**COMPANY OVERVIEW**:Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.Celestica would like to thank all applicants, however, only qualified applicants will be contacted.Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.