Senior Customer Success Manager

hace 1 semana

Ciudad de México, Ciudad de México BlueConic A tiempo completo

Hybrid role - Mexico City
BlueConic is an international, high-growth SaaS company in the martech space. Built and supported by teams across the United States and around the globe, our industry-first customer data operating system empowers marketing and growth doers with an unmatched range of capabilities to access relevant customer data, create resonant customer experiences, and drive maximum returns for their business.

Hurry up We've got a dream to build
If you love happy customers as much as you love data and development, you're going to be a great Senior Customer Success Manager. We need you to help guide our marketer customers on their BlueConic Experiences journey, from ensuring a successful and inspiring onboarding through to iterative, innovative success for our clients. In addition to ensuring successful implementation of our platform, Customer Success drives value-focused utilization of our platform, helping our customers collect and use first-party data to improve outcomes for their organization.

In this role you will:

  • Guide customers through onboarding, which includes defining and setting up initial experiences.
  • Understand customer goals and apply this knowledge to inform and lead success planning, use case planning and roadmapping, and account strategy discussions.
  • Collaborate with the customer to understand and refine their Experiences strategy by introducing new use cases that help to uncover partnership growth opportunities.
  • Drive solution adoption by providing BlueConic Experiences best practices and solution usage maturity benchmarks, diagnosing barriers to adoption, and helping the customer address any obstacles proactively.
  • Build and sustain relationships characterized by expertise, partnership, and empathy with stakeholders and decision makers on your assigned accounts.
  • Create content and present QBRs that highlight the customers use cases, the associated KPIs, and the ROI of both the BlueConic Experiences platform and the partnership with our team.
  • Identify risks to renewals with our customers on an ongoing basis and collaborate with internal teams to remediate customer concerns and develop success plans to mitigate escalations.
  • Identify upsell and cross-sell opportunities, and partner with Account Management to support those opportunities.
  • Manage multiple ongoing projects at varying stages.
  • Solicit customer feedback on product features and capabilities.
  • Manage internal communications to enable high quality value creation (support, onboarding, professional services, sales, product, marketing).

You have:

  • At least 5+ years working in a customer-facing role, such as solutions consultant, customer success, or similar—ideally with marketers and for a SaaS-based platform.
  • Clear and articulate communication skills with the ability to effectively communicate BlueConic's operational and strategic impact across the Path to Value.
  • The ability to ensure value is driven in alignment with key business objectives and demonstrated across the right levels of the customer's organization.
  • High marketing strategy IQ and the ability to navigate large, complex marketing structures.
  • A customer obsession with passion around helping companies transform their businesses with a first-party data strategy.
  • Proficiency with and practical knowledge of multiple marketing or data technologies, and the ability to quickly adapt to new martech products.
  • Able to clearly identify a problem, propose a solution, and resolve the issue.
  • Willing to go the extra mile with a strong work ethic; self-directed and resourceful.
  • You will need to work cross departmentally and be the voice of the customer, leading others towards a common goal.
  • Interpersonal skills and strive to maintain relationships with your customers and colleagues.
  • Resilience to thrive amidst the frequent changes of a rapidly growing company.

Reasons to join us:

  • Help build & support the best martech product ever, period.
  • Take advantage of great opportunities for career advancement.
  • Empower big name brands to achieve their marketing goals.
  • Be a part of a growing, remote-first team with employees based in the Netherlands, the United States, the United Kingdom, Canada, and beyond.
  • Thrive in a multi-cultural environment with a values-driven work culture that has been thoughtfully crafted to enable growth and foster inclusion from the very beginning.

About BlueConic:
BlueConic is the operating system that puts data into action for marketing and growth doers. Our vision is one where marketers achieve their long-held, rarely realized ambitions of blending creativity with data, and performance with agility. More than 500 businesses worldwide rely on BlueConic to unlock their full customer data potential.

#J-18808-Ljbffr

  • Senior Manager of Customer Success

    hace 7 días

    Ciudad de México, Ciudad de México SimplePractice A tiempo completo

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from SimplePracticeHead of Customer Support at SimplePracticeCompany DescriptionSimplePractice is a practice management software provider for Health and Wellness professionals, offering virtual, in-office, and hybrid solutions. With over 225,000 users, SimplePractice...

  • Customer Success Manager

    hace 3 días

    Ciudad de México, Ciudad de México Ignition Growth A tiempo completo

    Get AI-powered advice on this job and more exclusive features. Solution: Conversational AI Funding: Series A We have partnered with an impressive VC-backed Conversational AI startup with cutting-edge tech that cuts through the noise. They are innovating in their category and are trusted by 1,000+ customers around the world. On track for 10M ARR in H2. As...

  • Customer Success Director

    hace 7 días

    Ciudad de México, Ciudad de México SimplePractice A tiempo completo

    Job DescriptionWe are seeking a highly skilled Senior Manager of Customer Success to lead our customer support, onboarding, and retention strategies.The ideal candidate will have experience in managing a team and driving customer satisfaction, with excellent communication and interpersonal skills.Develop and implement customer success strategies to ensure...

  • Customer Success Manager

    hace 4 horas

    Ciudad de México, Ciudad de México Curenta A tiempo completo

    Customer Success Manager (Mexico-Based, Remote)Who We Are:Curenta is leading the transformation of Senior Living and Long-Term Healthcare with innovation and compassion. Our mission is to build a connected, technology-driven ecosystem that prioritizes residents' well-being and empowers caregivers with user-friendly, AI-powered tools.We are a fast-growing...

  • Customer Success Manager

    hace 3 semanas

    Ciudad de México, Ciudad de México Curenta A tiempo completo

    Who We Are:Curenta is leading the transformation of Senior Living and Long-Term Healthcare with innovation and compassion. Our mission is to build a connected, technology-driven ecosystem that prioritizes residents' well-being and empowers caregivers with user-friendly, AI-powered tools.From simplifying admissions to managing medications and ensuring...

  • Customer Success Manager

    hace 7 días

    Ciudad de México, Ciudad de México Curenta A tiempo completo

    Who We Are: Curenta is leading the transformation of Senior Living and Long-Term Healthcare with innovation and compassion. Our mission is to build a connected, technology-driven ecosystem that prioritizes residents' well-being and empowers caregivers with user-friendly, AI-powered tools. From simplifying admissions to managing medications and ensuring...

  • Customer Success Manager

    hace 7 días

    Ciudad de México, Ciudad de México Vintti A tiempo completo

    Direct message the job poster from VinttiTalent and Operations Analyst at Vintti | Bachelor's Degree in PsychologySalary Range: USD 2,000 - 3,000Job Type: Full time jobAre you passionate about building meaningful relationships and driving measurable outcomes?We're looking for a dynamic Customer Success Manager who can serve as a trusted partner for key...

  • Senior Customer Success Manager

    hace 3 días

    Ciudad de México, Ciudad de México Genesys A tiempo completo

    Senior Customer Success ManagerSenior Customer Success ManagerApply locations Mexico City, Mexico time type Full time posted on Posted Yesterday job requisition id JR106476Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the...

  • Customer Success Manager

    hace 18 horas

    Ciudad de México, Ciudad de México Ghidini Rodil A tiempo completo

    Aivo-Engageware is seeking a talented and customer-oriented Customer Success Manager to join our team. As a Customer Success Manager, you will play a critical role in ensuring our clients achieve maximum value from our AI-powered conversational platform. You will be responsible for building and maintaining strong customer relationships, driving adoption,...

  • Senior Customer Success Lead

    hace 3 días

    Ciudad de México, Ciudad de México Samsara A tiempo completo

    About the Role:We are seeking an experienced Senior Customer Success Lead to join our Enterprise Services team. As a key member of this team, you will be responsible for leading a team of customer success professionals in delivering exceptional customer experiences.Key responsibilities include developing and executing strategic plans to enhance customer...

  • Customer Success Manager

    hace 3 días

    Ciudad de México, Ciudad de México Amplify A tiempo completo

    Direct message the job poster from AmplifyHR Specialist | Employee Relations, HR Compliance, RecruitmentAmplify is a leading technology company with award-winning SaaS products iFax (ifaxapp.com) and Fill (fillhq.com) serving the US healthcare market. Our iFax platform was recently awarded the #1 highest-rated online fax service, by G2.comJob Summary:The...

  • Senior Manager, Customer Success

    hace 5 días

    Ciudad de México, Ciudad de México SimplePractice A tiempo completo

    About UsAt SimplePractice, our team is dedicated to improving the health and wellness industry by building a suite of innovative solutions for practitioners and their clients. Our product supports practitioners on their clinical journey to becoming licensed, helps them manage their business and practice once they're up and running, and enables new clients to...

  • Customer Success Manager

    hace 6 días

    Ciudad de México, Ciudad de México Thehireboost A tiempo completo

    Join to apply for the Customer Success Manager role at HireBoost.This client helps revenue teams take ownership and accountability for financial goals through comp plan design guidance, automated commission tracking, and built-in collaboration tools. Industry-leading companies like Drata, LaunchDarkly, and Betterment trust them to automate the commission...

  • Senior Customer Success Professional

    hace 4 días

    Ciudad de México, Ciudad de México MongoDB A tiempo completo

    MongoDB is seeking a talented Senior Customer Success Professional to lead our Customer Success team in Mexico City. This is a critical role in our growth strategy, requiring a highly skilled and experienced professional who can drive customer success and expand our presence in the region.You will be responsible for recruiting, developing, and managing...

  • Customer Success Manager

    hace 1 semana

    Ciudad de México, Ciudad de México WB Talento A tiempo completo

    Customer Success Manager (CSM) – SaaS / B2B Ubicación: Ciudad de México (preferente) o MonterreyModalidad: Híbrido (4 días presenciales, 1 remoto)Salario: $35,000 - $40,000 + bono trimestralHorario: Lunes a Viernes - 9:00 am – 6:00 pmSobre la empresa: Somos partners de la plataforma Monday. Nos especializamos en ofrecer soluciones de gestión a...

  • Customer Success Manager

    hace 3 semanas

    Ciudad de México, Ciudad de México Amplify A tiempo completo

    HR Specialist | Employee Relations, HR Compliance, Recruitment Amplify is a leading technology company with award-winning SaaS products iFax (ifaxapp.com) and Fill (fillhq.com) serving the US healthcare market. Our iFax platform was recently awarded the #1 highest-rated online fax service, by G2.com Job Summary: The Customer Success Manager (CSM) role...

  • Customer Success Program Manager

    hace 6 días

    Ciudad de México, Ciudad de México Okta A tiempo completo

    About the RoleThis is an exciting opportunity to join Okta's Customer Success Operations team as a Customer Success Program Manager. You will be responsible for supporting the Customer Success and Digital Growth teams in their efforts to guide the customer through their entire Customer lifecycle, from onboarding through renewals.Key ResponsibilitiesSupport...

  • Customer Success Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Salesforce, Inc.. A tiempo completo

    The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce's largest and highest-profile customers. You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer's...

  • Customer Success Manager

    hace 2 días

    Ciudad de México, Ciudad de México Aspen Technology, Inc. A tiempo completo

    In this role as Customer Success Manager, you will be responsible for leading a team of Technical Consultants who provide customer issue resolution, pre-sales presentations, and customer training.Your ImpactYou will manage the recruitment, performance management, and career development of the Technical Consultants.Be a positive role model for AspenTech's...

  • Enterprise Success Manager

    hace 2 días

    Ciudad de México, Ciudad de México Genesys A tiempo completo

    Cross-Functional CollaborationAs a Senior Customer Success Manager, you will team with adjacent functions including Onboarding Specialists, Professional Services, Renewal Managers, and Sales teams to maintain strong forecasting and high retention rates.You will prescribe appropriate product features, functionality, and services to achieve key customer...