Cognizant | Service desk agent Spanish/English
hace 2 semanas
Adhere to the following processes as per the defined SLAs or KPIs.Event detection, Categorization, responding, and closure.Service Request Handling.IT Incident categorization, initial triage, escalation, and resolution (within scope) as per the SOPs/runbook.Access Request handling.Delivery Assurance: Enforce defined support and quality processes as per the floor management guidelines, Run books and SOPs.Delivery Excellence: Focus on enabling quality deliverables and improving customer happiness.Contribution to the knowledge management process by updating/crafting the knowledge articles.Contribute to and participate proactively in knowledge-sharing sessions.Act as a buddy for new hires.Mandatory Skills:
Advanced Portuguese1+ years like bilingual Service desk or Tech SupportKnowledge using a ticketing system
Why Cognizant?Improve your career in one of the largest and fastest-growing IT services providers worldwide.Receive ongoing support and funding with training and development plans.Have highly competitive benefits and salary packages.Get the opportunity to work for leading global companies.We are committed to respecting human rights and building a better future by helping your minds and the environment.We invest in people and their well-being.We build conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.At Cognizant we believe that our culture makes us strongerJoin us now#Be-Cognizant #Intuition-Engineered
-
Service Desk Agent
hace 4 meses
Guadalajara, México Cognizant A tiempo completo**We’re hiring!** At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives...
-
Service Desk Agent
hace 3 meses
Guadalajara, México Cognizant A tiempo completoWe´re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...
-
Service desk agent Spanish/English
hace 4 semanas
Guadalajara, México Cognizant A tiempo completoWe´re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new insights and experience a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...
-
Service desk agent Spanish/English
hace 1 mes
Guadalajara, México Cognizant A tiempo completoWe´re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new insights and experience a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...
-
Service desk agent Spanish/English
hace 1 mes
Guadalajara,JA-Aviacion, México Cognizant A tiempo completoWe´re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new insights and experience a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...
-
Cognizant | Service Desk Agent Portuguese
hace 2 semanas
Guadalajara, México Cognizant A tiempo completoWe’re hiring!At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...
-
Service desk agent Spanish/English
hace 1 mes
Guadalajara,JA-Aviacion, Jalisco, Mexico Cognizant A tiempo completoWe´re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new insights and experience a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...
-
Cognizant | Service Desk Agent Portuguese
hace 1 semana
Guadalajara, México Cognizant A tiempo completoWe’re hiring!At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...
-
Service Desk Agent
hace 2 meses
Guadalajara, México Cognizant A tiempo completoWe´re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...
-
Service Desk Agent
hace 6 días
Guadalajara, México Cognizant A tiempo completo**We’re hiring!** At Cognizant, we have an ideal opportunity for you to join one of the largest companies in the digital sector worldwide. We are a phenomenal place to work, where we look for people who give new insights and experience a dynamic and growing environment. We promote an inclusive culture that values different perspectives and provides career...
-
Service Desk Agent
hace 1 mes
Guadalajara, México Cognizant A tiempo completo**We’re hiring!** At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives...
-
Guadalajara, México Cognizant A tiempo completoWe’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...
-
▷ (Urgente) Service Desk Agent
hace 4 semanas
Guadalajara, México Cognizant A tiempo completoWe’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...
-
Service Desk Agent
hace 4 semanas
Guadalajara, México Cognizant A tiempo completoWe’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...
-
Service Desk
hace 3 meses
Guadalajara, México Cognizant A tiempo completoWe’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place to Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...
-
Service Desk Agent Spanish
hace 4 meses
Guadalajara, México Cognizant A tiempo completo**Not Applicable** **Qualification**: Not Applicable ** Responsibility**: Not Applicable **Must Have Skills** - Service Desk
-
Service Desk Agent Portuguese
hace 4 semanas
Guadalajara, México Cognizant A tiempo completoWe’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...
-
Service Desk Agent
hace 4 meses
Guadalajara, México Cognizant A tiempo completo**We’re hiring!** At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives...
-
Service Desk Agent
hace 4 semanas
Guadalajara,JA-Aviacion, México Cognizant A tiempo completoWe’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...
-
Service Desk Agent
hace 4 semanas
Guadalajara,JA-Aviacion, Jalisco, Mexico Cognizant A tiempo completoWe’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...
