Service desk agent Spanish/English
hace 14 horas
We´re hiring
At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new insights and experience a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant
We have an exciting opportunity for an outstanding individual to work supporting one of our clients as an IT Engineer
Objectives of this roleAdhere to the following processes as per the defined SLAs or KPIs.
- Event detection, Categorization, responding, and closure.
- Service Request Handling.
- IT Incident categorization, initial triage, escalation, and resolution (within scope) as per the SOPs/runbook.
- Access Request handling.
- Delivery Assurance: Enforce defined support and quality processes as per the floor management guidelines, Run books and SOPs.
- Delivery Excellence: Focus on enabling quality deliverables and improving customer happiness.
- Contribution to the knowledge management process by updating/crafting the knowledge articles.
- Contribute to and participate proactively in knowledge-sharing sessions.
- Act as a buddy for new hires.
Advanced Portuguese
1+ years like bilingual Service desk or Tech Support
Knowledge using a ticketing systemWhy Cognizant?
Improve your career in one of the largest and fastest-growing IT services providers worldwide.
Receive ongoing support and funding with training and development plans.
Have highly competitive benefits and salary packages.
Get the opportunity to work for leading global companies.
We are committed to respecting human rights and building a better future by helping your minds and the environment.
We invest in people and their well-being.
We build conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.
At Cognizant we believe that our culture makes us stronger
Join us now
#Be-Cognizant #Intuition-Engineered-
Service Desk
hace 6 meses
Guadalajara, México Intugo Call Center A tiempo completoThe Service Desk agent provides support services L1 and sometimes L2 and ensures high customer satisfaction. The Service Desk agent investigates the reason behind the issues, troubleshoots the technical problems, and resolves the relevant issues. Also, the Service Desk agent analyzes the problems and records the issues addressed and the relevant resolutions...
-
Portuguese Service Desk Agent
hace 1 mes
Guadalajara,JA-Aviacion, México Cognizant A tiempo completoWe’re hiring! At Cognizant, we have an ideal opportunity for you to join one of the largest companies in the digital sector worldwide. We are a phenomenal place to work, where we look for people who give new insights and experience a dynamic and growing environment. We promote an inclusive culture that values different perspectives and provides career...
-
Service Desk Agent
hace 1 mes
Guadalajara, México Cognizant A tiempo completoWe´re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...
-
Service Desk Agent
hace 3 meses
Guadalajara, México Cognizant A tiempo completo**We’re hiring!** At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives...
-
Clinical Service Desk Agent
hace 4 semanas
Guadalajara, Jalisco, México NTT DATA A tiempo completoJob Title: Clinical Service Desk AgentJob Summary:We are seeking a highly skilled Clinical Service Desk Agent to join our team at NTT DATA. As a Clinical Service Desk Agent, you will be responsible for providing exceptional customer service to our healthcare clients, resolving technical issues, and ensuring seamless support for our clinical applications.Key...
-
Service Desk Agent
hace 5 meses
Guadalajara, México Tata Consultancy Services (TCS) A tiempo completoDo you speak English? This position is for you! We are looking for a competent **Service Desk Agent** to provide quick and effective technical assistance related to software and hardware. You will answer queries on basic technical issues, resolve or offer advice to solve them. **Requirements**_**:_ - Fluent English (Spoken/Written) - 2 years' experience in...
-
Service Desk Agent
hace 6 meses
Guadalajara, México Tata Consultancy Services (TCS) A tiempo completoDo you speak English? This position is for you! We are looking for a competent **Service Desk Agent** to provide quick and effective technical assistance related to software and hardware. You will answer queries on basic technical issues, resolve or offer advice to solve them. **Requirements**_**:_ - Fluent English (Spoken/Written) - 2 years' experience in...
-
Service Desk Agent Spanish
hace 3 meses
Guadalajara, México Cognizant A tiempo completo**Not Applicable** **Qualification**: Not Applicable ** Responsibility**: Not Applicable **Must Have Skills** - Service Desk
-
Service Desk Agent
hace 6 meses
Guadalajara, México Tata Consultancy Services (TCS) A tiempo completoDo you speak English? This position is for you! We are looking for a competent **Service Desk Agent** to provide quick and effective technical assistance related to software and hardware. You will answer queries on basic technical issues, resolve or offer advice to solve them. **Requirements**_**:_ - Fluent English (Spoken/Written) - 2 years' experience in...
-
Portuguese Service Desk Agent
hace 1 mes
Guadalajara,JA-Aviacion, Jalisco, Mexico Cognizant A tiempo completoWe’re hiring! At Cognizant, we have an ideal opportunity for you to join one of the largest companies in the digital sector worldwide. We are a phenomenal place to work, where we look for people who give new insights and experience a dynamic and growing environment. We promote an inclusive culture that values different perspectives and provides career...
-
Service Desk Agent Team Leader
hace 2 semanas
Guadalajara, Jalisco, México Tata Consultancy Services (Tcs) A tiempo completoTata Consultancy Services is a global leader in IT services and consulting. Our team is looking for a skilled Service Desk Agent Team Leader to join our Guadalajara office.Requirements:Minimum 1 year experience as a customer representativeFluent English (Spoken/Written)Previous experience as Manager or Team LeaderDescription:Serve as the main SD escalation...
-
Healthcare Clinical Service Desk Agent
hace 1 mes
Guadalajara, Jalisco, México NTT DATA A tiempo completoJob Title: Healthcare Clinical Service Desk AgentJob Summary:NTT DATA Services is seeking a Healthcare Clinical Service Desk Agent to join our team. As a key member of our Provider Clinical Service Desk, you will be responsible for handling inbound customer calls and providing exceptional support to our healthcare customers.Key Responsibilities:Respond to...
-
Service desk agent Spanish/English
hace 1 día
Guadalajara, México Cognizant A tiempo completoWe´re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new insights and experience a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...
-
Service Desk Agent Portuguese
hace 4 semanas
Guadalajara,JA-Aviacion, Jalisco, Mexico Cognizant A tiempo completoWe're seeking a skilled Service Desk Agent to join our team at Cognizant. As a Regional Command Center Support Specialist, you will be responsible for providing advanced troubleshooting and problem-solving capabilities to resolve IT issues for our clients.Key Responsibilities:Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause...
-
Clinical Service Desk Agent
hace 1 mes
Guadalajara, Jalisco, México NTT DATA Services A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Clinical Service Desk Agent to join our team at NTT DATA Services. As a key member of our Provider Clinical Service Desk, you will be responsible for providing exceptional customer service and technical support to our healthcare customers.Key ResponsibilitiesRespond to incoming service desk calls...
-
Clinical Service Desk Agent
hace 2 semanas
Guadalajara, Jalisco, México Ntt Data A tiempo completoReq ID: 276912Job SummaryThis role will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls in a call center environment. We support our customers 24 hours a day, 7 days a week, 365 days a year.Key ResponsibilitiesTrack and document comments, and close or escalate incident tickets and related issues in a...
-
Portuguese Service Desk Specialist
hace 4 semanas
Guadalajara,JA-Aviacion, Jalisco, Mexico Cognizant A tiempo completoWe're looking for a talented individual to join our team as a Service Desk Agent, supporting one of our clients.Key Responsibilities:• Provide exceptional customer service and technical support to clients.• Work in a fast-paced call center environment, handling multiple calls and tasks simultaneously.• Collaborate with internal teams to resolve complex...
-
Service Desk Agent Team Leader
hace 5 meses
Guadalajara, México Tata Consultancy Services (TCS) A tiempo completoTata Consultancy Services is an IT services, consulting and business, ensuring a level of certainty no other firm can match. TCS offers a consulting-Lead, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network. **Requirements**: - Minimum 1 year experience as a customer...
-
Service Desk Agent
hace 1 mes
Guadalajara, México Cognizant A tiempo completoWe´re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...
-
Service Desk Agent
hace 1 mes
Guadalajara, México Cognizant A tiempo completo**Not Applicable** **Qualification**: Not Applicable ** Responsibility**: Not Applicable **Must Have Skills** - Service Desk **Good To Have Skills** - Change LifeCycle Mang - Desktop Support - Remote - Incident Management - End User Tools - Nexthink - Service Now - Windows - Networking