Banamex Analista de Aclaraciones/ Ops Support Specialist
hace 2 semanas
The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.**Responsibilities**:- Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients- Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales- Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries- Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed- Support expansive and diverse array of products and services- Assist with ongoing Lean and process improvement projects- Resolve complex problems based on best practice/precedence, escalating as needed**Qualifications**:- 2-4 years of relevant experience- Proficient in Microsoft Office- Comprehensive knowledge of Dispute process- Ability to work occasional weekends to support Pega releases and COB testing- Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)- Demonstrated analytical skills and mathematical knowledge- Consistently demonstrates clear and concise written and verbal communication skills**Education**:- High School diploma or equivalentThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.**Funciones**- Aclaraciones sobre operaciones realizadas en cajeros automaticos- Aclaraciones sobre diferencias de depositos en cajeros automaticos/ empresa de valores- Dictaminar las aclaraciones que se presentan por diferencias de flujo de efectivo de operaciones realizadas dentro del área de cajas**Requisitos**- Manejo excel Intermedio/ Manejo de formulas/ Cruces de Información/ Concatenados/ Tablas dinamicas- Experiência en Ánalisis de informacón- Experiência en trabajo bajo objetivos**Zona de Trabajo****Moras Acacia/ L-V 9 a 6**- **Job Family Group**:Operations - Core- **Job Family**:Operations Support- **Time Type**:Full time- **Most Relevant Skills**Please see the requirements listed above.- **Other Relevant Skills**For complementary skills, please see above and/or contact the recruiter.-- View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._
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Banamex Analista de Aclaraciones/ Ops Support Specialist
hace 2 semanas
Ciudad de México Citigroup A tiempo completoThe Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5...
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Analista de Normalización Aclaraciones Cargos no
hace 2 semanas
Ciudad de México Citi A tiempo completoThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...
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Banamex analista de Diferencias y Aclaraciones de Atm´s
hace 4 semanas
Ciudad de México Citi A tiempo completoThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...
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Banamex- Ops Support Specialist
hace 2 semanas
Ciudad de México Citigroup A tiempo completoThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...
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Banamex- Ops Support Specialist
hace 5 días
Ciudad de México Citi A tiempo completoThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...
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Ciudad de México Citi A tiempo completoThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...
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Banamex- Ops Support Specialist
hace 6 días
Ciudad de México Citi A tiempo completoThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...
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Ciudad de México Citi A tiempo completoThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...
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Banamex analista QA de Quejas y Aclaraciones
hace 6 días
Ciudad de México Citi A tiempo completoThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...
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Ops Support Specialist
hace 9 horas
Ciudad de México Citi A tiempo completoThe Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3...
