Head Of Customer Service

hace 2 días

Veracruz, México Ppg Industries A tiempo completo

As a Head of customer service - specialties, you will manage the service to direct customers, government and dealers focused on the sale of specialties. You will report to the Architectural coating team as part of the Customer Service structure for #PPG Mexico. Key Responsibilities You will create collaboration networks that help to improve the response times for the area, through the different production plants, achieving internal negotiations. You will ensure the quality of the service offered in the Industrial Call Center, through monitoring and visits to internal customers and dealers, implementing actions to help customer satisfaction and experience. You will implement continuous improvement processes in the different service areas, for a standardized model and of the main processes of the Area for achieving results and indicators. You will manage human and material resources, detecting training needs and assessing the requirements to develop staff competencies. Qualifications Higher education : bachelor's degree Minimum five years in call center and customer service positions. 2+ years of experience as a team leader and in positions where a high level of communication and customer service is required. ABOUT US : PPG : WE PROTECT AND BEAUTIFY THE WORLD The PPG Way Every single day at PPG : We partner with customers to create mutual value. We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference. We are \"One PPG\" to the world. We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets. We trust our people every day, in every way. We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable. We make it happen. We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly. We run it like we own it. We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities. We do better today than yesterday - everyday. We continuously learn. We develop our people to grow our businesses. PPG Way : ( Click here to learn more about the PPG Way ) Benefits will be discussed with you by your recruiter during the hiring process. #J-18808-Ljbffr

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