Senior Business Systems Analyst

**Senior Business Systems Analyst - Legal Applications****Who we're looking forÂ**:Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relations. At Zendesk, we encourage growth, innovation and believe in giving back to the communities we call home.ÂWe're looking for a hands-on, techno-functional Senior Business Systems Analyst (Sr. BSA) who thrives in a fast-paced, multi-project environment and is passionate about driving impactful change through technology.If you're energized by the opportunity to lead with vision, optimize complex systems, and deliver solutions that scale with a global enterprise'”we'd love to meet you.**What you'll be doingÂ**:- Partner directly with Legal leadership to understand business goals, identify opportunities, and co-create a strategic roadmap that drives long-term impact- Collaborate across teams'”including Architecture, PMO, and Business stakeholders'”to translate business needs into high-quality, secure, and scalable system solutions that support Zendesk's continued growth- Evaluate and optimize our Legal tech ecosystem, identifying opportunities to streamline, consolidate, or standardize tools and processes across the Employee Experience Applications portfolio- Own quarterly planning and agile execution'”leading initiatives from discovery through delivery and post-launch support in partnership with engineering and support teams- Lead software evaluations and complete vendor assessments and health assessment scorecards to ensure our tools align with our functional needs and strategic direction- Stay ahead of the curve by regularly assessing our best-of-breed toolset for functional fit, scalability, and alignment with our company's tech philosophy and user experience standards**What you bring to the role**:- 4+ years of relevant SaaS industry or consulting experience (plus if detailed Project Management and Change Management experience)- Proven ability to work autonomously and lead small to mid-sized initiatives, particularly in fast-paced, cross-functional settings- Strong problem-solving and analytical skills, with a passion for process optimization and scalable system implementations- Hands-on experience with contract lifecycle management (CLM) and a solid understanding of IT and Legal Operations, including the software development lifecycle- Familiarity with Agile, Kanban, and ITIL frameworks, and a flexible, pragmatic approach to delivery- Excellent communication and relationship-building skills across all levels, from executives to external vendors- A consultative mindset backed by industry knowledge, business analysis expertise, and a passion for innovation and user experience- Motivated by a values-driven culture that promotes ownership, creativity, and continuous career growth**Where We Work**Zendesk is not your average tech company. We have all the stuff you'd expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.ÂPlease note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.**The intelligent heart of customer experience**Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender i