Service Desk Analyst
hace 3 semanas
**Responsabilidades**:- Answer incoming calls to the Service Desk- Provide basic administration of Access Management, End User Management, accounts and passwords- Fill in every mandatory field and assign proper priority for incoming incidents in ticketing tool- Escalate incidents to the appropriate IT operations resources in accordance with established procedure- Monitor open tickets for accuracy, urgency and problem resolution within prescribed Service Level Agreements- Drive the assigned Project activities- Follow the monthly shift schedule and arrive before shift start- Ensure continuous availability during shift in the telephony system following the internal break policy- Ensure reasonable usage of availability statuses both in Telephony system and Chat- Regular usage and update of the Knowledge Base articles- Perform as per KPI, SLA, Quality and Objective requirements- Continuous effort to meet high customer satisfaction- Identify of any areas of improvement- Own your career: work towards the goals, proactive development from internal and external sources- Ready to be shifted in on-call during weekends- In the case of a Major Incident if nobody else is available, overtime may be requested by the direct supervisorCompetencias:- Customer friendly Brazilian Portugese and English communication skills (written and oral)- Strong knowledge of Microsoft based operating systems with emphasis on Windows 7,10, Office 2010, 2016 and Internet Browsers- Successful delivery against commitments and deadlines- Promotes and supports standardization and continuous improvement- Proactive approach and strong process adherence
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Service Desk Analyst
hace 4 semanas
Naucalpan de Juárez, México Jm Group A tiempo completoImportante empresa solicita soporte técnico (Service Desk Analyst)**Funciones**:- Dar soporte técnico a clientes de Estados Unidos, vía telefónica, correo electrónico o chat.- Solución de Problemas y documentación de estos.**Requisitos**:- Inglés conversacional (Indispensable)- 1-2 años de experiência en Costumer Service- 3-5 años de experiência...
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Service Desk Analyst
hace 2 semanas
Ciudad de México Wipro Limited A tiempo completoJob Description- **- Job Title: Service Desk Analyst - L3- Req Id: - City: Mexico City- State/Province: Mexico- Posting Start Date: 10/30/25-- Job Description:**Job Description - Service Desk Analyst**:- 0-2 years of experience in a service desk or technical support rol. Provide first and second-level IT support for multiple customers via mail, chat and...
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Help Desk Analyst
hace 2 semanas
Ciudad de México Ria A tiempo completoOur OpportunityRia is looking for a Help Desk Analyst. This position will play a key role in assisting agents and, correspondents globally, and corporate stores via internet. As a Help Desk Analyst, you will report directly to the Help Desk Supervisor. This position will be for an FxOnline Project.Key responsibilities include:- Make outgoing calls providing...
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Service Desk Analyst
hace 4 semanas
Naucalpan de Juárez, México Jm A tiempo completoImportante empresa solicita **SERVICE DESK ANALYST****Requisitos**:- **Ingles conversacional indispensable C1**:- Escolaridad bachillerato concluido o licenciatura trunco o estudiando- Conocimiento outlook, atención al cliente y microsoft sharepoint- Experiência1 año como customer service, 3 a 5 años como service analyst o soporte tecnico IT- Contar con...
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Service Desk Analyst
hace 2 semanas
Prados de Providencia, México STAND 8 A tiempo completo**Job Summary**: The Service Desk Analyst Level 1 is responsible for providing first-line technical support to internal and external users. This role involves troubleshooting and resolving IT-related issues, managing service requests, and ensuring a high level of customer satisfaction. **Key Responsibilities**: - Provide technical support for hardware,...
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Service Desk
hace 2 semanas
Ciudad Apodaca Centro, México Open Service A tiempo completo**Descripción**Somos una empresa 100% mexicana con más de 30 años en el mercado brindando soluciones de valor para nuestros clientes en el segmento de las Tecnologías de Información.Te invitamos a participar en el proceso de nuestra siguiente vacante:**Service Desk**- **Horario**_: lunes a viernes de 8:00 a 6:00 p.m.**Modalidad**:...
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Service Desk Coordinator
hace 2 semanas
Ciudad de México Marken A tiempo completoJob Summary: The Service Desk Coordinator plays a critical role in ensuring the efficient and effective operation of the IT service desk. This position involves coordinating and overseeing the day-to-day activities of the service desk team, providing technical support to end-users, and maintaining service desk documentation. The Service Desk Coordinator is...
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Service Desk Nocturno
hace 2 semanas
Ciudad de México SCANDA A tiempo completoDESCRIPCIóN Importante consultoría de atracción de talento solicita: Analista service desk Requisitos. Técnico en sistemas o afín Facilidad de palabra Experiência al menos 1 año en puesto similar Ofrecemos: Sueldo $15,000 Prestaciones de ley **Requisitos**: Importante consultoría de atracción de talento solicita: Analista service...
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Service desk
hace 6 días
Ciudad Apodaca, Nuevo León, México Open Service A tiempo completoDescripción del puesto Service desk (SQL)Horario: Viernes a martes de 3:00 p.m. a 1:00 a.m. descanso miércoles y juevesModalidad: Home office (Capacitación presencial en Apodaca).Responsabilidades principales:Atender tickets de soporte (niveles 1 o 2).Ejecutar consultas SQL.Identificar errores o inconsistencias.Escalación a otros niveles en caso de ser...
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Agente de Service Desk
hace 2 semanas
Ciudad Apodaca Centro, México Open Service A tiempo completo**Descripción del empleo**Somos una empresa 100% mexicana con más de 30 años en el mercado brindando soluciones de valor para nuestros clientes en el segmento de las Tecnologías de Información.Te invitamos a participar en el proceso de nuestra siguiente vacante:**Agente de Service desk**Zona de trabajo: Apodaca (remoto)Horario: 3:00 p.m. a 1:00 a.m. con...
