Customer Experience Manager
hace 2 días
What to Expect- Our Customer Experience Managers are seasoned retail veterans and naturally charismatic leaders. In this role, you will be responsible for collaborating with your Store leader to lead the recruitment, training, development and overall management of a dynamic store team that will help Tesla accelerate the world’s transition to sustainable transportation.You will be challenged to support your team through training, coaching, motivating and analyzing sales performance. You will be tasked with identifying events in the local market that will maximize Tesla’s brand exposure and create more Tesla owners. You will be measured and rewarded by your ability to achieve a cumulative store sales target, drive optimal team performance, and maintain store operations.- To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.What You’ll Do- Demonstrate sales leadership by role playing and having an active selling presence on the floor 70% of the time- Train and develop the team on sales and delivery processes, making sure the team is fluent in all aspects of product knowledge, proficient in Sales and Delivery Operations with strong collaboration with both Service and Operations leadership, ability to oversee Delivery Operations during Manager on Duty Shifts- Coach and motivate the team to meet and Exceed KPI, partner to achieve sales and delivery targets along with P&L requirements for location- Responsible for ensuring all employees provide best in class customer experience for every customer and manage customer escalations quickly and effectively through challenging customer concerns, to make decisions in the customers’ best interest while also supporting Tesla’s mission- Recruit, train, and develop employees ensuring all positions are filled in a timely manner through evaluation and feedback, ensure facility maintenance and showroom presentation adhere to the brand standardWhat You’ll Bring- 3+ years applicable experience with proven track record to meet or exceed goals- Self-starting entrepreneur with exceptional management skills and great attention to detail and ability to prioritize multiple projects and adhere to business-critical deadlines- Excellent written and verbal communication skills, ethical approach to sales and sales operations- Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with- Ability to work evenings and weekends in a retail environment and ability to relocate as needed and a valid driver’s license
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Customer Experience Manager
hace 2 días
Ciudad de México, Ciudad de México PowerBell A tiempo completoWe're looking for a highly drivenCustomer Experience Managerto lead key CX initiatives for a major consumer brand in Mexico. If you enjoy working with clients, coordinating digital projects, and turning insights into real business results, this role is a great fit. What We Offer$60,000–$80,000 MXN per month (depending on experience)Hybrid work model in...
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Customer Experience Manager, Senior
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Ciudad de México Infor A tiempo completoGeneral information- Country- Mexico- City- Mexico City- Department- Customer Relations- Job ID- 37177- Description & Requirements- The Customer Experience Manager (CEM), Senior will build, develop, and mature multi-level customer relationships to foster partnerships with all levels of the customer organization including executive and C-Level to ensure...
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Customer Experience Manager
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Ciudad de México, Ciudad de México Powerbell A tiempo completoWe're looking for a highly driven Customer Experience Manager to lead key CX initiatives for a major consumer brand in Mexico. If you enjoy working with clients, coordinating digital projects, and turning insights into real business results, this role is a great fit.What We Offer$60,000–$80,000 MXN per month (depending on experience)Hybrid work model in...
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Ciudad de México albo A tiempo completoalbo albo is a leading fintech company offering financial products to individuals and SMB’s with the mission to bring financial freedom to everyone everywhere. Job description We are looking for a Project Manager who will be responsible for leading the strategic solutions for the Customer Service team. This role will improve the communication interface...
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Ciudad de México MaryRuth's A tiempo completoFlThe Customer Experience Manager plays a critical role in leading and developing a high-performing team dedicated to delivering exceptional service to our customers and internal partners. This position oversees Customer Experience Team Leads, agents, and other individual contributors, ensuring alignment with company standards while driving continuous...
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Ciudad de México HireHawk A tiempo completo**Job Title**: Customer Experience Manager**Location**: Remote**Working hours**: Monday through Friday, 8 AM - 5 PM PST. Occasional evenings/weekends for time-sensitive customer issues.We’re an innovative brand on a mission to redefine multifunctionality with easy, efficient products that help our community save time, money, and space. We’re looking for...
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Ciudad de México HireHawk A tiempo completo**Job Title**: Customer Experience Manager **Location**: Remote **Working hours**: Monday through Friday, 8 AM - 5 PM PST. Occasional evenings/weekends for time-sensitive customer issues. We’re an innovative brand on a mission to redefine multifunctionality with easy, efficient products that help our community save time, money, and space. We’re looking...
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Ciudad de México Tesla A tiempo completoWhat to Expect - Our Customer Experience Managers are seasoned retail veterans and naturally charismatic leaders. In this role, you will be responsible for collaborating with your Store leader to lead the recruitment, training, development and overall management of a dynamic store team that will help Tesla accelerate the world’s transition to sustainable...
