Contact Center Specialist
hace 3 semanas
**Company Description**At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.**Job Description** About the Role**:The Bilingual Contact Center Recruitment Specialist is a Hybrid position responsible for consistently achieving phone recruitment, resolution, and installation targets. You'll utilize proven recruitment techniques to engage pre-determined households and persuade them to participate in Nielsen ratings across our various panels. This role requires a unique combination of skills and style, along with in-depth knowledge of Nielsen's operations.This role is a Hybrid position with a requirement to work in the office and has flexibility for working from home. The majority of the time will be spent working in the office.**Job Responsibilities & Home Office Requirements**:- Recruit households for Nielsen ratings panels via phone- Conduct interviews, gather data, and schedule installations- Meet performance targets and quality standards- Resolve objections and build rapport with households**Qualifications**- High school diploma or equivalent work experience.- Fluency in English and Spanish (written and spoken) is essential.**Benefits**:- Hybrid position- Workplace Computer Equipment- IMSS (Mexican Social Security Institute)- 30 days of bonus- 12 days of vacation after the first year- Life Insurance- Major Medical Expense Insurance- 9% Food Stamps- 13% Savings Fund- 50% Vacation Bonus**Additional Information
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Contact Center Specialist
hace 3 semanas
Guadalajara, México The Nielsen Company A tiempo completo**Company Description**At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are...
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Contact Center Sr. Specialist
hace 4 semanas
Guadalajara, México The Nielsen Company A tiempo completo**Company Description**At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results.Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed.Together, we are proudly...
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Contact Center
hace 3 semanas
Guadalajara, México Besta A tiempo completo_**Empresa líder en arrendamiento automotriz busca**_**Contact Center**- Objetivo del puesto:_- Ser el principal canal de comunicación remota con el cliente para garantizar una respuesta en tiempo y forma y dar seguimiento oportuno a los diferentes casos.- Principales funciones:_- Contestar mensajes y llamadas por medio de plataforma de contacto.- Dar...
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Contact Center Sr. Specialist
hace 2 horas
Guadalajara, México The Nielsen Company A tiempo completo**Company Description**At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are...
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Agente De Contact Center
hace 4 semanas
Guadalajara, México Bradescard Mexico S. De Rl. A tiempo completoTrabaja para Bradescard, empresa con más de 10 años en México que forma parte de Bradesco, uno de los mayores y más experimentados bancos de toda América Latina.**¿Cuál es el objetivo del puesto?**Generar analisis y reportes que permitan ganar eficiencia financiera y operativa al contact center, monitoreo continuo de la operación analisis especifico...
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Agente de Contact Center
hace 4 semanas
Guadalajara, México Bradescard Mexico S. de RL. A tiempo completoTrabaja para Bradescard, empresa con más de 10 años en México que forma parte de Bradesco, uno de los mayores y más experimentados bancos de toda América Latina.**¿Cuál es el objetivo del puesto?**Generar analisis y reportes que permitan ganar eficiencia financiera y operativa al contact center, monitoreo continuo de la operación analisis especifico...
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Supervisor Contact Center
hace 4 semanas
Guadalajara, México Ma VIU A tiempo completo**Objetivo del puesto**:Supervisar y coordinar al equipo de Agentes de Contact Center, garantizando que se cumplan los estándares de calidad, tiempos de respuesta y satisfacción del cliente. El puesto asegura la correcta ejecución de procesos de atención y ventas, contribuyendo a la fidelización de los clientes de Viajes Lili.- Bachillerato concluido,...
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Bilingual Contact Center Sr Specialist
hace 2 semanas
Guadalajara, México Nielsen A tiempo completoAre you passionate about building strong customer relationships and contributing to groundbreaking research? As a Bilingual Contact Center Senior Specialist at Nielsen, you'll play a vital role in shaping the future of media measurement. You'll be the face of Nielsen, interacting with and supporting our valued panel families. This is an exciting opportunity...
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Bilingual Contact Center Sr Specialist
hace 2 semanas
Guadalajara, México Nielsen A tiempo completoAre you passionate about building strong customer relationships and contributing to groundbreaking research?As a Bilingual Contact Center Senior Specialist at Nielsen, you'll play a vital role in shaping the future of media measurement. You'll be the face of Nielsen, interacting with and supporting our valued panel families. This is an exciting opportunity...
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Supervisor de Contact Center
hace 3 semanas
Guadalajara, México TeamMéxico.mx A tiempo completo**OBJETIVO GENERAL DE PUESTO**:El Supervisor de Contact Center tiene la responsabilidad de agilizar la respuesta y garantizar la satisfaccion del cliente que se comunique a traves del chat de la plataforma con ayuda de los ejecutivos de contact center que tenga a su mando, ademas del analisis y resolucion de problemas mayores.**ACTIVIDADES A DESEMPEÑAR**:1....
