Sales & Ops Executive

**Sales & Ops Executive****Who are we?**IPF Digital is a Financial Services company part IPF Group and trades as Creditea in México. We provide consumer loans, and our mission is to make life easier by offering simple and personalized financial solutions to everyday Mexicans.Our organizational purpose is to build a better world through financial inclusion, and we see the role **Sales & Ops Executive**as being critical in shaping and persevering our organizational culture that is centred around our purpose.We are committed to promoting strategies that help us maintain a balance between our personal and work lives, where each of our employees feels motivated and is reflected in business results.You'll join a highly engaged team ready to help you make your adaptation very easy and simple, and together achieve goals.**The role**This amazing opportunity offers a once in a lifetime chance to be part of the compact team of service specialists that will support the growth of our digital business in Mexico.You will do this with personality, flexibility, customer focus and a desire to continuously learn and improve our processes.**The responsibilities**You will make outbound customer welcome calls upon the disbursement of their loan, building connections and ensuring that you embody our digital brandYou will make outbound calls to customers to support them with making their online payments**What you will be required to deliver in your new role?**You will make outbound customer welcome calls upon the disbursement of their loan, building connections and ensuring that you embody our digital brand.You will make outbound calls to customers to support them with making their online payments.- **Growth**- Deliver customer growth, meeting, and exceeding expectations.- Be flexible and pragmatic about how you spend your time, balancing a broad range of business needs to ensure that the business is successful in growing in a cost-effective way- Identify opportunities to grow and develop the business through acting on process improvements and great ideas.- Look for ways to simplify and automate any administrative processes you are responsible for executing.- **Operational Excellence**- Be aware and focused on performance data and metrics, supporting yourself and the team to improve and exceed targets.- Seek to improve business performance- Meet and exceed our service standards.- Care about the business and the customers you support; ensuring you develop and follow appropriate policies and procedures to manage the customer experience well- Focus on the details; process and handle data carefully.- Be flexible in approach to ensure we can remain operational during the hours of 8am-9pm as a minimum.- Fully maximize on technology that is available.- **Customers**- Seek every opportunity to increase our customer base.- Handle all complaints in a pragmatic and focused way, taking learning and being focused on customer retention and advocacy.- Pro-actively manage arrears, treating customers as you would like to be treated.- **People**- Be a great team member, supporting your team to be efficient, focused and generate profit.- Be an ambassador of the brand, bringing it to life in every interaction (virtual and real life).- **Finance**- Look for ways to reduce costs and save money.- Treat this business like it is your own.**So, what skills, knowledge, and experience do you have?****Skills**- Problem solving.- A great listener.- Know how to sell.- Great IT skills and able to use and work with social media.- Able to work with ambiguity.- Innovative, inquisitive.- Flexible.- A great Communicator.**Knowledge & Experience**- Analysis.- Working with customers.- Banking and finance.- How to provide great customer service.- Customer service experience (Essential).- Worked within digital financial services (Desirable.- Worked directly with customers.- Experience in driving sales, personally and also as part of a sales team (Desirable).- **Qualifications**:- Bachelors degree:- **Sounds good?**:- If your answer is yes, please send us your CV.- IPF Digital México is an Equal Opportunity Employer, and we value diversity and inclusion in the workplace. We seek to recruit, develop, and retain the most talented people from diverse cultures, perspectives, skill, and experiences within our workforce.All employment will be based on merit, competence, performance, and business needs.