Ioc Team Lead

**_Puebla_**_, _**_Mexico_**_ _****JOB SUMMARY**:The IOC Team Lead manage a team of IOC Specialists to ensure the necessary parameters to consider that a good level service is being provided in the monitoring of our and customer infrastructure and resolve any major incident that appear.**JOB RESPONSIBILITIES**:- Manages customer the necessary parameters to consider that a good level service is being provided.- Communicates operational issues and relevant business information to the team.- Facilitates personal development of team members: Determines baseline performance and identify development gaps; coaches’ technical skills of subordinates, identifies teams’ development priorities / training needs & solutions.- Ensure staff well-being; facilitates effective teamwork and conflict handling.- Facilitates implementation of change through support and implementation of change initiatives.- Planning, scheduling, coordinating of activities & resourcing for the team.- Facilitates clear understanding of individual responsibilities; assigns work to individuals and sets priorities (day to day); sets deadlines and standards for performance.- Monitoring team’s productivity and operational performance and takes rectifying action if required (focus on analyze trends and issues and to develop solutions). Implements and executes the governance framework; ensures effective use of integrated corporate tools; and manages compliance to processes, procedures, and standards.***Required Skills & Certifications**:- 3+ year of experience in a Customer Service monitoring operational environment.- Good technical understanding of IT fundamentals- Good Knowledge in ITSM tools.- Good technical understanding of O.S. like Windows, Linux and AIX.- Good technical understanding of Hypervisor technologies like VMWARE, Hyper-V and Acropolis.- Good technical understanding of network devices and configuration.- Good technical understanding of Storage and Backups.- Good technical understanding of databases.- Good technical understanding of emerging technologies.**Profesional Skills**:- Fluent English language skills required: verbal and written communication.- Self-motivated and disciplined.- Strong stakeholder relationship management skills.- Strong investigative and analysis skills.- Strong technical and process design and implementation skills.- Strong communication and presentation skills along with the ability to work in a highly collaborative environment.- Ability to work creatively and analytically in a problem-solving environment.- Manages multiple priorities in a high-pressure environment.- Have strong inter-personal and communication skills: capable of training users in complex topics and making presentations to internal groups.- Able to write intricate system and user documentation. Capable of writing and explaining purchase justifications.- Proven experience working within incident, problem and change management programs and developing maintenance plans related to Storage environments is preferred.**Soft Skills**:- Strong communication skills in technical and customer-facing environments.- Ability to work independently and prioritize multiple tasks.- Problem-solving mindset and attention to detail.- Team player in a remote or hybrid work environment.**Benefits**:Medical, Dental, and Life Insurance. Savings Fund, Vacations Bonus, Christmas Bonus, Grocery Bonus, Annual Bonus.**PTOs**:Vacation Days.***Save on commute**:Paid office parking.***Discount Programs**:Medical-related discounts.**Prime location**:In the heart of Puebla, with views of Popocatepetl volcano, restaurants, and amenities close by.**Sponsored Events**:Team social events and Christmas Dinner.**Sport Activity**:Join your colleagues in various sports activities in the area.**Eat & Drink**:Enjoy a kitchen stocked with drinks, coffee, and snacks.