Lead Network Support Engineer
hace 1 semana
We are searching for a driven and skilled **Lead Network Support Engineer** to join our dynamic team.The selected individual will oversee providing high-level technical support, tackle complex network-related issues, and maintain optimal network performance and security. This role demands exceptional problem-solving abilities and a pronounced focus on customer satisfaction.RESPONSIBILITIES- Ensure response and resolution times meet our Service Level Objectives (SLOs)- Attain high customer satisfaction rates and maintain quality standards in at least 90% of cases- Employ troubleshooting tools and methods to identify root causes of issues and provide assessments- Log problem types and preventative measures for retrospective analysis- File issue reports reactively, enhance documentation, and propose code-level resolutions for product bugs- Support engineers in resolving complex bugs- Oversee community forums and deliver customer-specific architectural design solutions when necessary- Follow procedures for notifications, escalations, and communications about operational issues**REQUIREMENTS**:- 5+ years of experience in support projects and/or working in a 24x7 environment- 1+ years of relevant leadership experience- Proficiency in Linux/Unix systems, understanding their constraints and functionalities- Expertise in networking, with skills in TCP/IP troubleshooting, DNS, IP routing, and familiarity with packet capture/analysis tools such as tcpdump and wireshark- Familiarity with Docker, web server technologies, and troubleshooting web technologies- Proficiency in Kubernetes, container networking, Istio, and load balancers- Understanding of APIs, system design, and web technologies including HTTP and Authentication- Skills in effectively communicating complex technical content and advice- Capability to collaborate as part of a global team- Background in systems architecture and infrastructure- Advanced English proficiency (B2+/C1)NICE TO HAVE- Competency in Unix command line- Flexibility to use various web frameworks- Background in customer service and customer experienceWE OFFER- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days plus 4 floating days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
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Lead Network Support
hace 4 semanas
Guadalajara, México EPAM Systems A tiempo completoYou are curious, persistent, logical and clever - a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a**Lead Network Support **. Scroll down to learn more about the position’s responsibilities and...
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Network Support Engineer
hace 4 semanas
Guadalajara, México EPAM Systems, Inc. A tiempo completoWe are currently looking for a **Network Support Engineer**to join our dynamic team. In this role, you will play a vital part in supporting and maintaining our network infrastructure, ensuring its stability and performance. If you are passionate about network engineering and possess strong network skills, we welcome you to contribute to our innovative...
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Network Support Specialist Advisor
hace 4 semanas
Guadalajara, México NTT DATA A tiempo completoWe are currently seeking a Network Support Specialist Advisor to join our team in Mexico**Position overview**- Act as point of escalation for the Network Data team and collaborate with internal services support teams to ensure timely resolution of issues.- Manages the development of innovative and cost-effective solutions to problems of clients.- Providing...
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Network Engineer
hace 4 semanas
Guadalajara, México BONbLOC A tiempo completo**Job Summary**:We are seeking a skilled **Network Engineer** with **3 to 5 years of experience** to maintain and optimize our network infrastructure. This role involves performing software upgrades, device reboots, and addressing routine on-call issues to ensure the stability and performance of our network systems.**Key Responsibilities**:- Perform regular...
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Network Support Analyst
hace 2 semanas
Guadalajara, México NTT DATA A tiempo completo**Req ID**:231164 We are currently seeking a Network Support Analyst to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). **Must have skills**: - Full understanding of WAN/LAN networking including design elements and protocol interoperability. - 4 Years of experience - Strong Knowledge of network operation devices such as routers, switches and...
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Network Support Engineer
hace 5 días
Guadalajara, México f5 A tiempo completoEverything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. The Challenges You Get to Accomplish Do you take pride in excellent and quality customer service? Then this could be an exciting...
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Network Support Engineer
hace 3 días
Guadalajara, México f5 A tiempo completoEverything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.The Challenges You Get to AccomplishDo you take pride in excellent and quality customer service? Then this could be an exciting opportunity...
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Cloud Network Support Engineer
hace 2 semanas
Guadalajara, México EPAM Systems A tiempo completoWe are seeking a talented and experienced **Cloud Network Support Engineer** to join our global 24x7 support organization.RESPONSIBILITIES- Provide initial response to customer's inquiry, troubleshoot, provide updates, identify root case, and resolve the issue to the satisfaction of customer- Handle escalation from customer and lead to satisfactory...
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Network Support Engineer
hace 2 semanas
Guadalajara, México EPAM Systems A tiempo completo**Description**You are curious, persistent, logical and clever - a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a **Network Support Engineer **. Scroll down to learn more about the position’s...
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Network Engineer
hace 1 semana
Guadalajara, México UST Global A tiempo completo1 Opening- Guadalajara**Role description**:**Network Engineer****Network Operations Associate l****Who we are**:Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions...
