Senior Accounts Receivable

**_Position: Senior Accounts receivable._****_ _****_ Location:_**_ Zapopan, jalisco._****_ _****_ Ready to shape the future of work?_****_ _****_ At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s _**_AI Gigafactory_**_, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to _**_agentic AI_**_, our breakthrough solutions tackle companies’ most complex challenges._****_ _****_ If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment._****_ _****_ _****_ Responsibilities_****_ _****_ _****_Supervise and ensure the operative discipline on process execution of OTC activities_****_ _****_Order Management and Billing._****_ _****_ Collections_****_ _****_ _****_Reconciliation of customer statements._****_ _****_Dispute resolution._****_ _****_ _****_Other responsibilities: _****_Upstream issues visibility._****_ _****_Data Analytics for decision making data driven._****_ _****_Negotiation Skills._****_ _****_Migration or Process transfer experience._****_ _****_Ambiguity management and Strong communication skills._****_ _****_Responsible to achieve operational metrics and KPIs._****_ _****_Support the OTC Teams in achieving the process targets._****_ _****_Deliver service in line with agreed controls and procedures._****_ _****_Strive for high levels of both internal and external customer service._****_ _****_Attend escalations and resolve accounting and reporting related issues in a timely manner and ensure all queries are dealt with correctly and efficiently._****_ _****_Promote continuous improvement through best practices and recommend and implement process improvement initiatives to drive efficiencies._****_ _****_Be a leader who serve the team and keeps a positive organizational environment._****_ _****_ _****_ Requirements:_****_ _****_ _****_University degree in Accounting or similar._****_ _****_experience in accounting processes, preferably in AR processes._****_ _****_Previous experience leading teams._****_ _****_Intermediate English level (B2), written and spoken._****_ _****_Intermediate - Advanced Excel level (vlookups, concatenate, pivots, formulas, basic macros)._****_ _****_SAP and High Radius Knowledge as desirable._****_ _****_ _****_Why join Genpact?_****_ _**- **_Be a transformation leader_**_ - Work at the cutting edge of AI, automation, and digital innovation_**_ _**- **_Make an impact_**_ - Drive change for global enterprises and solve business challenges that matter_**_ _**- **_Accelerate your career_**_ - Get hands-on experience, mentorship, and continuous learning opportunities_**_ _**- **_Work with the best_**_ - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day_**_ _**- **_Thrive in a values-driven culture_**_ - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress_**_ _****_ Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up._****_ _****_ Let’s build tomorrow together._****_Job_**_Assistant Manager_**_ Primary Location_**_Mexico-Zapopan_**_ Schedule_**_Full-time_**_ Education Level_**_Bachelor's / Graduation / Equivalent_**_ Job Posting_**_Jul 2, 2025, 5:47:36 PM_**_ Unposting Date_**_Sep 1, 2025, 1:29:00 PM_- Master Skills List_Operations_- Job Category_Full Time_