OTB Group | Store Manager, Mexico

hace 11 horas

distrito federal, México OTB Group A tiempo completo

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.


John Galliano was named Creative Director of the house in 2014, bringing his sense of spectacle and creative mastery to the unique ethos of Maison Margiela. Whilst developing his own vision for the house, John Galliano has entirely respected the Martin Margiela state of mind, creating a fascinating organic process.


In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.


The store manager is responsible for overseeing the daily operations of the location, ensuring high standards of customer service. The store manager will also manage staff members, drive sales performance, and implement strategies to meet revenue targets while providing an exceptional shopping experience. Additionally, they will assist with monitoring store performance, managing inventory and ensuring that all visual merchandising aligns with Margiela standards.


Job Description
Sales

  • Meet store sales and target goals
  • Maximize profitability through optimization and controlling of expenses
  • Reach the achievement of Key Performance Indicators


Customer Service

  • Strong customer service skills to provide courteous and precise customer satisfaction
  • Strong organizational skills, multi-tasking and prioritizing capabilities
  • Follow-up with clients through telephone calls, letters, cards and special announcements; keep book of clients including sales records, records of all client preferences, colors, sizes and styles as well as records of clients' life events (birthdates, etc.)
  • Align with style and qualitative standards of the Brand throughout Sales and post-sale process
  • Take full advantage of all contacts with customers in the Store and promote both the Brand and Product
  • Collaborate with other colleagues to achieve business objectives
  • Constantly keep up-to-date regarding fashion trends; know and monitor competition
  • Know customers' needs, both expressed and less obvious
  • Demonstrate, recommend and style the products available; promote wardrobing
  • Schedule client appointments and pull merchandise for clients in advance of appointments
  • Ensure customer loyalty by collecting customer information and entering it into the database, thus building an extremely valuable clientele base that consists of high profile, international, professional and consistent customers


Operations
Training

  • Train store employees on accurate use of store training programs, specifically the Customer Service program along with maintaining high-training standards


Development & Performance

  • Report to management team the strengths and areas of development for store personnel
  • Suggest to the management team appropriate action to promote and encourage the Supervisor's own professional development by using tools and best practices


Supervision and Organization

  • Promote a positive, professional and sales-oriented environment and promoting a culture open to internal feedback
  • Assign work load appropriately and effectively among store employees
  • Organize and lead store meetings as directed by the management team to communicate store targets, priorities, and other relevant subjects
  • Provide team with insight and updates via regular store meetings
  • Assist with monitoring store merchandise standards and needs through appropriate reports and store team feedback
  • Assist with ensuring that visual merchandising guidelines (criteria and quantities) align with Margiela standards
  • Implement effectively and ensure all product presentation is maintained according to brand standards and guidelines
  • Ensure constant updates are executed
  • Assist with providing daily training to store employees
  • Assist with slow-seller management by identifying commercial store needs and communicating it to the management team
  • Provide appropriate feedback to management team
  • Minimize stock loss by implementing and executing all control Policies and Procedures
  • Keep store personnel accountable and responsible for all inventory control and Loss Prevention Policies and Procedures
  • Assist with organizing and carrying out an accurate stock inventory by implementing the Stock Take Procedure


Compliance

  • Maintain safe working conditions for employees and customers
  • Follow all company policies


Qualifications and Education Requirements

  • 2+ years experience in a client-driven environment in lead sales or supervisory role.
  • Ability to work in a fast-paced environment.
  • Highly organized with exceptional time-management skills.

Preferred Skills

  • 4 year degree and/or equivalent combination of work and experience.
  • 3+ years supervisory experience.
  • Experience in luxury or high-end, client-based environment.
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