Ir Customer Service Team Lead
hace 1 día
**What you will do**The Customer Service Team Lead is a key managerial position responsible for ensuring robust control and governance across Customer Services. You will lead, guide, and ensure the delivery of exceptional standards and performance within your team, contributing to customer experience initiatives and operational performance enhancements.**How you will do it**- Deliver operational Contact Centre objectives, service levels, and KPI performance- Deliver and drive an improved customer experience- Positively contribute to the budgetary performance of the Customer Service operation by maximizing opportunities and minimizing costs within your team- Lead, engage, and motivate your area of responsibility to optimize performance of both individuals and teams- Ensure compliance with internal and external governing standards in operational teams and processes**What we look for****Required**- Minimum of 4 years of industry customer service experience- Team leadership experience- Strong oral and written communication skills- Results-oriented mindset**Preferred**- Experience with CRM tools- Recognized coaching or development qualification
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Ir Customer Service Team Lead
hace 3 días
San Pedro Garza García, México Johnson Controls A tiempo completo**What you will do** The Customer Service Team Lead is a key managerial position responsible for ensuring robust control and governance across Customer Services. You will lead, guide, and ensure the delivery of exceptional standards and performance within your team, contributing to customer experience initiatives and operational performance...
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Applied/ir Customer Service Manager
hace 3 semanas
San Pedro Garza García, México Johnson Controls A tiempo completo**What will you do?**As a Customer Service Manager, you will oversee the customer service department and ensure high levels of customer satisfaction. You will be responsible for leading and mentoring the customer service team, developing effective customer service strategies, and ensuring that all customer interactions align with company standards. You will...
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Applied/Ir Customer Service Manager
hace 2 semanas
San Pedro Garza García, México Johnson Controls A tiempo completo**What will you do?**As a Customer Service Manager, you will oversee the customer service department and ensure high levels of customer satisfaction.You will be responsible for leading and mentoring the customer service team, developing effective customer service strategies, and ensuring that all customer interactions align with company standards.You will...
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Customer Service Manager
hace 3 días
San Pedro Garza García, México Johnson Controls A tiempo completo**What will you do?** As a Customer Service Manager, you will oversee the customer service department and ensure high levels of customer satisfaction. You will be responsible for leading and mentoring the customer service team, developing effective customer service strategies, and ensuring that all customer interactions align with company standards. You...
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Customer Service Manager
hace 1 día
San Pedro Garza García, México Johnson Controls A tiempo completo**What will you do?**As a Customer Service Manager, you will oversee the customer service department and ensure high levels of customer satisfaction. You will be responsible for leading and mentoring the customer service team, developing effective customer service strategies, and ensuring that all customer interactions align with company standards. You will...
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Security Customer Service Manager
hace 3 semanas
San Pedro Garza García, México Johnson Controls A tiempo completo**What you will do**As a Customer Service Manager, you will oversee the customer service department and ensure high levels of customer satisfaction. You will be responsible for leading and mentoring the customer service team, developing effective customer service strategies, and ensuring that all customer interactions align with company standards. You will...
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Security Customer Service Manager
hace 2 semanas
San Pedro Garza García, México Johnson Controls A tiempo completo**What you will do**As a Customer Service Manager, you will oversee the customer service department and ensure high levels of customer satisfaction.You will be responsible for leading and mentoring the customer service team, developing effective customer service strategies, and ensuring that all customer interactions align with company standards.You will...
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Director Customer Service
hace 2 semanas
San Pedro Garza García, México Johnson Controls A tiempo completo**Job Title**: Director Customer Service**Location**: Monterrey, Mexico**Company**: Johnson Controls International (JCI)**What you will do**:The Director of Customer Service is responsible for leading and developing the customer service strategy of Johnson Controls.This role involves overseeing customer care operations, ensuring customer satisfaction, and...
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Customer Service Leader Latam
hace 2 semanas
San Pedro Garza García, México Johnson Controls A tiempo completo**What will you do?** - Support the development and execution of the customer service strategy specific to the LATAM region. Lead the customer service reporting initiatives and develop metrics, scorecards, and KPIs to evaluate and enhance customer service performance. Establish a standardized quarterly business review process for customer service...
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Customer Service Leader Latam
hace 3 semanas
San Pedro Garza García, México Johnson Controls A tiempo completoJob details**Employment Type**:Full-Time**Location**:San Pedro Garza Garcia, Nuevo Leon, Mexico**Job Category**:Supply Chain & Procurement**Job Number**:WD **Job Description**:What will you do?Support the development and execution of the customer service strategy specific to the LATAM region. Lead the customer service reporting initiatives and develop...
