Call Center Trainer

hace 3 semanas

Tijuana, México USA Clinics Group A tiempo completo

Experienced Call Center Trainer to manage the onboarding of new employees and facilitate initial and ongoing training. The overall objective is to ensure that staff is knowledgeable and capable of delivering excellent customer service in an accurate, timely and courteous manner.**Responsibilities**:- Create and update training content and reference materials with an emphasis on e-learning and virtual classrooms.- Develop testing and certification programs to evaluate comprehension and manage skills-based client inquiries and increase patient scheduling- Track company initiatives, development efforts and policy changes to ensure that staff is informed and trained in advance.- Report plans and progress to management and coordinate activities with Quality Assurance, to ensure Patient schedulers are achieving Key performance metrics.- Responsible for coaching and developing reports on customer service processes and best practices.- Manage metrics, performance criteria, policies, and procedures to improve call center productivity continuously- Drive a culture of accountability, continuous improvement, and personal excellence- Develop and maintain strategy on ensuring customer satisfaction on all service interaction- Provide team motivation and development to maximize sales opportunities- Develop and audit quality assurance strategies to ensure the delivery of world-class service- Manage remote employees as needed.- Other duties and responsibilities as assigned**Requirements**:- Minimum 1 years of relevant training experience.- A problem-solving orientation, flexibility, and positive attitude- Incredible level of organization, structure, reliability, and independence- Clear, direct, and accessible verbal communication; strong listening and feedback delivery skills- Excellent training skills- Outstanding networking and relationship management skills- Experience in call center training- Excellent judgment, trustworthiness, and ability to maintain confidentiality- Proficiency in Microsoft Office, and Salesforce CRM- KPI goal oriented**Benefits**- IMSS 100%- Vacations (after the first year)- Christmas bonus- Paid Training- Weekends off- Mexican Holidays off- IND1You will also be eligible for any additional employee benefits that the company may provide in the future.Pay: $234,000.00 - $260,000.00 per year

  • Trainer - Call Center

    hace 7 días

    Tijuana, México Allied Collections Services A tiempo completo

    ACSI’s fast-growing team is in search of a BILINGUAL TRAINER to handle Onboarding and Continuous developmental training for agents that work with our many US-based clients. We are looking for Trainers who thrive in dynamic environments and have previous Call Center Training experience. **Responsibilities**: - Support operations - Research, develop and...

  • Trainer - Call Center

    hace 6 días

    Tijuana, México Allied Collections Services A tiempo completo

    ACSI’s fast-growing team is in search of a BILINGUAL TRAINER to handle Onboarding and Continuous developmental training for agents that work with our many US-based clients. We are looking for Trainers who thrive in dynamic environments and have previous Call Center Training experience.**Responsibilities**:- Support operations- Research, develop and...

  • Trainer de Call Center Bilingüe

    hace 10 horas

    Tijuana, México LCC CONTACT CENTER A tiempo completo

    **Description**: We are looking for an innovative trainer to design training programs for employees who need more corporate training. The trainer is responsible for ensuring that new employees receive onboarding training to prepare them for their role. - **Location**:Ave. Universidad 13021 Parque Industrial Internacional Tijuana, Otay Centenario, 22424...

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    hace 2 semanas

    Tijuana, México USA Clinics Group A tiempo completo

    USA Clinics Group is looking for an experienced Call Center Trainer to manage the on boarding of new employees and facilitate initial and ongoing training. The overall objective is to ensure that staff is knowledgeable and capable of delivering excellent customer service in an accurate, timely and courteous manner.**Responsibilities**:- Create and update...

  • Call Center Trainer

    hace 4 días

    Tijuana, México USA Clinics Group A tiempo completo

    USA Clinics Group is looking for an experienced call center trainer to manage the on boarding of new employees and facilitate initial and ongoing training. The overall objective is to ensure that staff is knowledgeable and capable of delivering excellent costumer service in an accurate, timely and courteous manner.**Responsibilities**- Create and update...

  • Call Center Trainer

    hace 4 semanas

    Tijuana, México USA Clinics Group A tiempo completo

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    hace 2 semanas

    Tijuana, México Prestige Call Center A tiempo completo

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    hace 4 semanas

    Tijuana, México Call center Tijuana A tiempo completo

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    hace 4 semanas

    Tijuana, México Call Center Doctors A tiempo completo

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    hace 4 días

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