Head of Customer Success
hace 2 semanas
Location: Remote (Latin America) Team size: 3–4 direct reports Type: Full‑time Our client is a fast‑growing B2B SaaS platform helping service‑based businesses get paid faster by automating accounts receivable workflows, follow‑ups, and payments. We’re hiring a Head of Customer Success & Support Operations to lead and scale our CS and Support teams. You’ll own the entire customer journey: Trial → Onboarding → Activation → Ongoing Success → Retention This is a hands‑on leadership role with real ownership. You’ll build systems, processes, and SOPs that allow customers to succeed — and the team to operate independently without constant founder involvement. What You’ll Own Customer Onboarding & Adoption Own onboarding from trial signup through activation Define what “successful onboarding” means Ensure customers reach value quickly Improve trial‑to‑paid conversion and early adoption Customer Support & Chat Operations Oversee live chat and support workflows Set standards for response time, tone, and quality Turn repetitive issues into SOPs, help docs, or automation Ensure issues are resolved and documented properly Team Leadership Lead and manage a CS & Support team (3–4 people) Assign clear ownership and responsibilities Coach, support, and hold the team accountable Identify future hiring needs as the company scales Systems, SOPs & Process Building Build scalable SOPs for onboarding & trial follow‑ups Support & chat handling Escalations and handoffs Customer health checks Create repeatable processes that reduce dependency on individuals Enable fast ramp‑up for new hires Retention & Customer Health Own retention and churn reduction initiatives Monitor customer health and usage trends Proactively identify at‑risk customers Partner with Product and Leadership to improve the customer experience What Success Looks Like Customers are onboarded smoothly and consistently Support runs without founder involvement The CS team operates independently with clear SOPs Customers actively use the platform and stay long‑term Retention improves and churn reasons are clearly documented The customer experience is predictable and scalable What We’re Looking For 5+ years in Customer Success, Support, or Account Management (SaaS) Experience leading or managing a team Strong ability to build SOPs and scalable processes Systems thinker who enjoys bringing structure to chaos Excellent written and spoken English Comfortable owning outcomes in a remote environment Experience working with US‑based teams and customers Compensation & Benefits Competitive base salary Performance‑based bonus tied to onboarding and retention metrics Fully remote role Long‑term stability and growth opportunity High ownership and visibility within the company #J-18808-Ljbffr
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Head Of Customer Success
hace 1 semana
WorkFromHome, México Deuna A tiempo completoDEUNA, a rapidly growing SaaS startup, is revolutionizing the e-commerce landscape in LATAM by solving the most pressing challenges faced by businesses today: customer conversion, payment acceptance, and fraud prevention with a single integration. With a recently announced $37M USD Series A funding, we operate in 5 LATAM countries and are on the lookout for...
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Head of Customer Success
hace 2 semanas
WorkFromHome, México Remotely Talents A tiempo completoA dynamic B2B SaaS firm is seeking a Head of Customer Success & Support Operations. In this remote role, you will lead the customer journey from onboarding to retention, managing a team of 3-4. You'll build effective systems and processes to ensure customer success and enhance autonomy within your team. The position requires 5+ years in customer success or...
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Head of Customer Success
hace 3 días
WorkFromHome, México Remotely Talents A tiempo completoJob Description A dynamic B2B SaaS firm is seeking a Head of Customer Success & Support Operations. In this remote role, you will lead the customer journey from onboarding to retention, managing a team of 3-4. You will build effective systems and processes to ensure customer success and enhance autonomy within your team. The position requires 5+ years in...
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Head of Customer Success – Americas Center
hace 4 semanas
WorkFromHome, México Rock Talent México A tiempo completoUna empresa desarrolladora de instrumentos científicos busca un Head of Customer Success en Xico, Veracruz. Esta posición se centra en los requisitos administrativos y la atención al cliente, garantizando soporte técnico y comunicación efectiva. Se requiere un dominio avanzado del inglés y 3 años de experiencia en atención al cliente y gestión de...
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Global Head of Customer Success
hace 4 semanas
WorkFromHome, México Rock Talent Mexico Sas De Cv A tiempo completoUna empresa desarrolladora de instrumentos científicos busca un Head of Customer Success en México, Veracruz, Xico. La persona será responsable de asegurar un servicio al cliente óptimo y deberá tener habilidades en comunicación y soporte técnico. Se requieren al menos 3 años de experiencia en atención al cliente, con inglés avanzado y la capacidad...
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Head of Customer Success: Drive Retention
hace 3 días
WorkFromHome, México Jobgether A tiempo completoA leading company in Mexico is seeking a Head of Customer Success to enhance customer retention and satisfaction. The ideal candidate will have over 6 years of experience in a similar role, demonstrating a strong ability to lead teams and implement effective customer strategies. Responsibilities include overseeing account management initiatives and ensuring...
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Head of Customer Success
hace 3 días
WorkFromHome, México Jobgether A tiempo completoThis position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Customer Success. In this role, you will have a key impact on customer retention, satisfaction, and revenue growth. You will lead a team that is dedicated to ensuring an exceptional experience for our customers. This involves overseeing account...
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Head of Customer Success — LATAM SaaS Growth Leader
hace 1 semana
WorkFromHome, México Deuna A tiempo completoA rapidly growing SaaS startup is seeking a Head of Customer Success to lead their customer success team in Veracruz. You will ensure clients achieve their desired outcomes, manage relationships with high-level stakeholders, and collaborate with product and data teams. The ideal candidate will have 7+ years of experience in customer success management,...
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Head Of Customer Success
hace 4 semanas
WorkFromHome, México Rock Talent Mexico Sas De Cv A tiempo completoOverview Importante empresa desarrolladora, fabricante y distribuidora de instrumentos científicos de alto rendimiento busca Head of Customer Success para centrarse en requisitos administrativos, de comunicación y de soporte técnico del cliente para brindar una atención al cliente rápida, sostenible y profesional. Qualifications Excelentes habilidades...
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Head Of Customer Success Center Americas
hace 4 semanas
WorkFromHome, México Rock Talent México A tiempo completoImportante empresa desarrolladora, fabricante y distribuidora de instrumentos científicos de alto rendimiento busca Head of Customer Success para centrarse en requisitos administrativos, de comunicación y de soporte técnico del cliente para brindar una atención al cliente rápida, sostenible y profesional._ Excelentes habilidades de servicio al cliente,...
