Customer Success Manager
hace 6 días
Ready to own it, build it, and grow it?
About us
We are Publitas We’re a remote-first, fast-growing SaaS company helping brands turn static content into digital discovery experiences that drive results. We’re not about busywork, hierarchy, or hand-holding. We hire sharp minds, trust them fully, and measure success by real results, not noise. If you thrive in autonomy, challenge, and high ownership , you’ll love it here.
This role is for you if you… You have 4+ years of experience in customer success, account management or client-facing roles in a B2B SaaS environment. Speak and write fluently in English and Spanish – this is non-negotiable. Portuguese is a big bonus. Are a proactive problem-solver with strong critical thinking and a customer-first mindset.
Are comfortable using tools like HubSpot, Slack, Zoom, and CRM/CS platforms. Thrive in a fast-paced, fully remote culture and love working with international teams. Communicate clearly, diplomatically, and with empathy. This role is NOT for you if you… Need layers of process or someone to constantly tell you what to do Prefer “business as usual” over change Want a team where mediocre is okay Have never worked remotely and think async means “lonely” Are waiting for permission instead of taking initiative The work you’ll do… As a CSM at Publitas, you will focus on Customer Retention, Onboarding and SaaS client management.
In more detail: You will own a portfolio of customers mainly in the Americas (USA and LATAM), supporting clients in retail and e-commerce to reach their business goals through Publitas. Understand each customer’s objectives, create tailored success plans, and act as a strategic advisor throughout their journey. Drive retention, expansion, and renewals while identifying up- and cross-sell opportunities that align with customer needs. Manage onboarding and product training, ensuring each client launches successfully and reaches value fast.
Proactively supporting users via email and video calls - resolving inquiries, managing customer admin, and guiding them toward solutions and value without delay. Monitor key account health metrics and act swiftly to resolve issues or risks of churn. Collaborate closely with Sales, Support, and Product, ensuring seamless handovers and a unified customer experience. Contribute to our learning culture, sharing insights, customer feedback, and process improvements.
Who you are… Customer champion: You put client goals at the center and work relentlessly to help them succeed. Proactive problem-solver: You don’t wait for instructions—you spot risks early and act fast. Strategic advisor: You go beyond support and guide customers toward growth and expansion. Clear communicator: You explain complex things simply and handle tough conversations with empathy.
Ownership-driven: You take responsibility for outcomes, not just tasks. What We Provide to Help You Win… A competitive salary 25 vacation days + your local national holidays A top-tier MacBook and remote-ready gear Monthly wellness budget to invest in your health Co-Working allowance Events, training, or courses that directly and primarily contribute to your work at Publitas Free books on Kindle and Audible Free Publitas Swag (merchandise) How to Apply… We don’t ask for CVs or cover letters. Why? Because they rarely tell us who you are or what you’re truly great at.
Instead, we ask smart questions and give you a chance to show us what you’d bring to the role. No fluff. Just real insight into what it’s like to work together. #J-18808-Ljbffr
-
Customer Success Manager
hace 3 semanas
estado de méxico Cerby A tiempo completoJoin to apply for the Customer Success Manager role at Cerby . Get AI-powered advice on this job and more exclusive features. At Cerby we believe security is everyone’s business. Collaborating across your apps doesn’t need to be chaos. We are a mission‑critical cybersecurity company that empowers your teams to operate securely and control their apps...
-
Customer Success Manager
hace 2 días
Estado de México Compose.ly A tiempo completoAbout the Role Our client is on the hunt for a highly talented and driven Customer Success Manager with a strong technical background to join our dynamic team and play a pivotal role in ensuring our clients’ success and satisfaction. You will be working directly for our Marketing / Partnership Director along with our talented (and energetic) Marketing and...
-
Customer Success Manager
hace 3 semanas
estado de méxico Syntax México A tiempo completoSyntax is a leader in providing Cloud and Managed Services to businesses across North America. Syntax’s cloud offerings, including their best-in-class Enterprise Cloud for ERP continues to grow and accelerate; a unique offering that safely hosts and manages critical business applications. We are looking for a Customer Success Manager to Support and grow...
-
Customer Success Manager
hace 2 días
méxico Darktrace A tiempo completoJoin to apply for the Customer Success Manager role at Darktrace Join to apply for the Customer Success Manager role at Darktrace Get AI-powered advice on this job and more exclusive features. Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the...
-
Strategic SaaS Customer Success Manager
hace 2 días
Estado de México Compose.ly A tiempo completoA leading SaaS provider is seeking a Customer Success Manager in Mexico to cultivate strong client relationships and ensure successful adoption of their software solutions. Ideal candidates will have at least 2 years of experience in a similar role, strong technical aptitude, and exceptional communication skills. This position offers a flexible schedule, two...
-
Customer Success Manager
hace 2 días
Estado de México Cerby Inc. A tiempo completoAt Cerby we believe security is everyone’s business. Collaborating across your apps doesn’t need to be chaos. We are a mission-critical cybersecurity company that empowers your teams to operate securely and control their apps completely. We’ve built our product on the idea that teams deserve autonomy over their work apps. It turns out that why they are...
-
Customer Success Manager
hace 2 días
Estado de México Cerby A tiempo completoCerby we believe security is everyone’s business. Collaborating across your apps doesn’t need to be chaos. We are a mission‑critical cybersecurity company that empowers your teams to operate securely and control their apps completely. We’ve built our product on the idea that teams deserve autonomy over their work apps. It turns out that why they are...
-
Graduate Customer Success Manager
hace 2 días
Estado de México Canonical A tiempo completoJoin to apply for the Graduate Customer Success Manager role at Canonical . Role Overview Customer success at Canonical is a strategic department focused on reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. Customer Success Managers (CSMs) build trust with customers and ensure they have the best...
-
Customer Success Manager
hace 2 días
Ciudad de México TITAN A tiempo completoTITAN is a no-code, web-based, fast-paced, growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America. As a Customer Success Manager, you'll...
-
Customer Success Manager
hace 2 días
Ciudad de México TITAN A tiempo completois a no-code, web-based, fast-paced, growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America. As a Customer Success Manager , you'll manage...
