Cloud Systems Administrator

Requisition ID: 59014**Location**:Tijuana, Baja California, MexicoFunction: Information TechnologyWork is no longer a place. It’s what you do. And how you do it. More fluid, more flexible, powered by your imagination and by some amazing technology That’s where we come in. We’re Poly. We’re a global outfitter of pro-grade audio and video technology so that employees everywhere can look and sound their best from anywhere. Join us as we pursue our disruptive vision to bring professional audio and video meeting technology and services to everyone. Be a part of our journeyAs a Cloud and Systems Administrator, you will install, configure and maintain both on premises IT services and cloud-based technologies. The CSA will provide also provide day-to-day support for a global enterprise to ensure the end users have the technologies needed to be highly productive. While the focus will be with Microsoft based technologies, the CSA will also be hands-on with various other technologies. You must be able to clearly communicate with the customers to gather requirements and translate them to solutions using the right technologies. Additionally, must be able to analyze, design and create end-to-end systems, scripts or processes. Using these skills, the CSA would also then plan, test and deploy changes to existing systems. Leverage best-in-class global practices to lead, develop, deliver and support enterprise wide programs and technology establishing Poly as an ‘employer of choice’.**Your day to day**:- Provides day to day support to existing workflows and IT solutions.- Monitoring and tend analysis to proactively address issues.- Effectively gathering requirements vs documenting a request.- Presenting proposals to customers with the appropriate solution.- Providing training and user manuals to users of a new system.- Logging detailed and accurate data on Service Desk ticket management tool (Service-Now).- Follow documented processes and procedures, especially when adhering to compliance and standards regulations- Participate in IT related projects as needed.**What you bring to the team**:- You have experience with Microsoft Office 365 / Azure / AWS.- You have experience with supporting Windows Server 2016/2019 in a medium to large company (200+ servers).- You have experience with Active Directory, LDAP & SSO technologies- Experience with SCCM/Intune asset management- You have experience with working in a multi-site enterprise environment.- You have experience with PowerShell and Power Apps to script and automate.- You have experience in a programming language such as ASP.net, C#, VB, PHP, Java is a plus.- You are highly customer focused, detail-oriented individual.- You have analytical and critical thinking skills, attention to detail, consistent follow-through to assure problems are resolved.- You have strong work ethic.- You have positive attitude and able to work well under pressure.- You have strong communication skills. Ability to present complex topics to non-technical people.- 90% English.**Our Culture**At Poly, leadership principles aren't just something we talk about, they're something we live and breathe. We believe in creating a work environment where people feel empowered, supported, and included -where trust and transparency are built into the way we work - where creativity, curiosity, and continuous improvement are encouraged and nurtured every day.- **C3 - Customer. Customer. Customer**: Customer obsession is everyone’s job. You enjoy solving customers’ problems - big or small. You work closely with customers, channel partners and their teams to deliver innovative solutions.- **Raise the Bar**: You take pride in your work and know details matter. You know that shavings make a pile. You seek every opportunity to continuously improve teams, products, and processes.- **Communicate Courageously**: You speak with candor but aren't a jerk. You constructively challenge your teammates to get to the best possible outcome or decision. Once a decision is made, you fully align and stay aligned.- **Onward and Upward**: You learn from the past but focus on the future. You rapidly adapt to changes in the marketplace. You help to create solutions that move the company forward with energy, momentum, and results.- **Own It**: You know your business, your customers, and your team - inside and out. You don't sacrifice long-term value for short-term results. You act with integrity, spend money like it’s your own, and put Poly first.- **Take the Leap**: Speed matters in business. You encourage and require those around you to think strategically and act decisively. Poly values calculated risk taking.- **Ride Together**: We are one team. We do what we say we’ll do, we treat each other with respect, we have each other’s back, and we hold each other accountable.- **Leaders Lead**: You know you are part of a larger global community and make decisions as good stewa