Head of Customer Service

hace 1 mes

Tlahuac, México PPG Industries A tiempo completo

As a Head of customer service - specialties, you will manage the service to direct customers, government and dealers focused on the sale of specialties.You will report to the Architectural coating team as part of the Customer Service structure for #PPG Mexico.**Key Responsibilities**- You will create collaboration networks that help to improve the response times for the area, through the different production plants, achieving internal negotiations.- You will ensure the quality of the service offered in the Industrial Call Center, through monitoring and visits to internal customers and dealers, implementing actions to help customer satisfaction and experience.- You will implement continuous improvement processes in the different service areas, for a standardized model and of the main processes of the Area for achieving results and indicators.- You will manage human and material resources, detecting training needs and assessing the requirements to develop staff competencies.**Qualifications**- Higher education: bachelor's degree- Minimum five years in call center and customer service positions.- 2+ years of experience as a team leader and in positions where a high level of communication and customer service is required.**ABOUT US**:**PPG: WE PROTECT AND BEAUTIFY THE WORLD****The PPG Way**Every single day at PPG:**We partner with customers to create mutual value.**We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.**We are “One PPG” to the world.**We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.**We trust our people every day, in every way.**We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.**We make it happen.**We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.**We run it like we own it.**We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.**We do better today than yesterday - everyday.**We continuously learn. We develop our people to grow our businesses.**PPG Way: (**Click here to learn more about the PPG Way**)**Benefits will be discussed with you by your recruiter during the hiring process.

  • Head of Customer Service

    hace 6 días

    Tlahuac, México PPG Industries A tiempo completo

    As a Head of customer service - specialties, you will manage the service to direct customers, government and dealers focused on the sale of specialties. You will report to the Architectural coating team as part of the Customer Service structure for #PPG Mexico. **Key Responsibilities** - You will create collaboration networks that help to improve the...

  • Head of Client Management

    hace 4 semanas

    Tlahuac, México HSBC A tiempo completo

    Head of client ManagementJob ProfileThe role is responsible for the delivery of post-sales support to Global Banking and Markets (GBM) and Commercial Banking (CMB) clients, across a full range of Global Liquidity and Cash Management (GLCM) products. The role incorporates Client integration, Client Implementation and Client Service.The tasks for this role...

  • Head of Direct Channels Mexico

    hace 4 semanas

    Tlahuac, México HSBC A tiempo completo

    -Job description**Head of Direct Channels Mexico**The Head of Direct Channels is a member of the WPB Mexico Executive Committee reporting into the Head of WPB Mexico.The role holder is responsible for:- **Setting the overall strategy and transformation plan of Digital, Contact Centre, ATMs, CDMs and retail partners**- **Meeting or exceeding key financial...

  • Head of Premier

    hace 4 semanas

    Tlahuac, México HSBC A tiempo completo

    -Job description**Head of Premier / Advance Value Proposition****Role purpose**Premier/Advance Segments are the courageous customer champions, whose purpose is to lead, design and co-create world class, intuitive and memorable experiences for those segments. Our aim is to build the capabilities, focus and expertise needed to deliver our strategy to drive...

  • Customer Service Rep. I

    hace 1 mes

    Tlahuac, México Alcon A tiempo completo

    Principal Responsibilities: - General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: - Remote Customer Service: Providing customer service and support via phone, online chat, or text including: - Call center-based customer...

  • Customer Service Rep. I

    hace 5 días

    Tlahuac, México Alcon A tiempo completo

    Principal Responsibilities:- General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:- Remote Customer Service: Providing customer service and support via phone, online chat, or text including:- Call center-based customer support...

  • Customer Service Specialist

    hace 1 mes

    Tlahuac, México Genesis Managment LLC A tiempo completo

    **¡We are in search of a Customer Service Specialist to join our vibrant team!**You will be the heartbeat of our customer service efforts, ensuring every interaction is handled with care, empathy, and a commitment to excellence. Every interaction with our customers is an opportunity to forge lasting connections, serve our community with professionalism, and...

  • Customer Service Specialist

    hace 6 días

    Tlahuac, México Genesis Managment LLC A tiempo completo

    **¡We are in search of a Customer Service Specialist to join our vibrant team!** You will be the heartbeat of our customer service efforts, ensuring every interaction is handled with care, empathy, and a commitment to excellence. Every interaction with our customers is an opportunity to forge lasting connections, serve our community with professionalism,...

  • Head of Program

    hace 4 semanas

    Tlahuac, México Global Refuge A tiempo completo

    **If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!**Reporting to the Director for International Programs, the Head of the Program provides leadership and oversight for the administration of the repatriation program. They will provide supervision and direction to a specialized team...

  • Head of Implementations

    hace 6 días

    Tlahuac, México High Flow A tiempo completo

    Importante Empresa líder de Tecnología se encuentra en la búsqueda de un Head of Implementations.Su objetivo será el de implementar y gestionar los procesos relacionados a la activación de clientes, desde la instalación, capacitación y acompañamiento técnico posterior.Deberá liderar importante volumen de implementaciones de sistemas y equipos...

Ubicaciones con más empleos