Area Delivery Leader, LATAM

Overview

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Microsoft Industry Solutions helps ensure Microsoft customers around the world get the best outcomes from their investments in the very latest Microsoft technologies and services.

We are focused on empowering customers on their digital journey, from envisioning new possibilities to delivering and supporting solutions that result in successful business outcomes, delighted customers, and accelerated consumption of products and services.

We are looking for an Area Delivery Leader in Latin America (LATAM), with a passion for developing high performing teams, delivering customer business value and proven ability to drive innovation and high-quality delivery of services for our valued customers.

If that’s you, this could be your next great career adventure

The Area Delivery Leader (ADL) is responsible for leading a delivery consulting organization of service professionals ensuring profitable and sustained high-quality delivery of services to customers.

This role will be focused on our LATAM clients, including Mexico, Brazil and other focus areas. The role will work across industries, including a focus on FSI, Public Sector and Retail.

You will be partnering with other areas of Microsoft to drive impact for our clients from Microsoft products. You will influence business strategy & financial results whilst being aligned to customer and area objectives.

You will also focus the organizations’ priorities on Delivery Management including customer satisfaction, capacity management / workforce planning, deal proposals, quality pursuits, quality delivery and executive stakeholder management.

Qualifications

Required / Minimum Qualifications

• Bachelor's Degree or Technical University Degree AND 9+ years technology-related, business, professional services, consulting, and sales experience OR Master's Degree AND 7+ years technology-related, business, professional services, consulting, and sales experience OR equivalent experience.
• 3+ years experience managing a consulting practice with high revenue from multiple and complex clients.
• 9+ years team leadership or people management experience either with or without direct reports.
• 6+ years of experience within the Financial Services Industry or Public Sector or Retail.
• Fluency to read, write and speak Spanish OR Portuguese.
• Fluency to read, write and speak English.

Additional or Preferred Qualifications

• Bachelor's Degree or Technical University Degree AND 12+ years technology-related, business, professional services, consulting, and sales experience OR Master's Degree AND 10+ years technology-related, business, professional services, consulting, and sales experience OR equivalent experience.
• Masters of Business Administration
• 5+ years consulting services practice management.
• Management experience (e.g., cost management, revenue forecasting).
• Consulting sales experience (e.g. managing a sales pipeline across accounts, solutioning a consulting sale, establishing a sales closure plan).
• Project Management Professional (PMP) certification.
• Scaled Agile (SAFe) certification
• Experience with the Latin America (LATAM) business market.
• Fluency to read, write and speak Spanish and Portuguese.

Responsibilities

People Management

• Deliver success through empowerment and accountability of managers and individual contributors through modeling, coaching, and caring.
• Model - Live our culture; Embody our values; Practice our leadership principles.
• Coach - Define team objectives and outcomes. Enable success across boundaries; Help the team adapt and learn. Coach team members to enable modern delivery skills and excellent written and oral communication skills.
• Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.

Customer Focus

• Creates a customer-centric culture within the practice that drives digital transformation through Microsoft products and ensures customer satisfaction at the practice level by maintaining stakeholder relationships, reviewing and acting on voice of customer (VoC) feedback (e.g., surveys, listening systems), sharing learnings across practices, alleviating customer blockers as a point of escalation, and sponsoring systemic improvements to customer experience.
• Holds accountability for portfolio, account, and financial management in presales and delivery. Owns strategic customer relationships.
• Leads direct engagements with customers and serves as a delivery sponsor for a select number of assigned customers.
• Supports strategic relationships with key stakeholders in the customer portfolio, often as part of a steering committee, to ensure service delivery is on track and major issues are being anticipated, identified, and managed.
• Establishes accountabilities, when appropriate, to drive customer outcomes and ensure internal stakeholders are in place.
• Alleviates customer blockers as a point of escalation by working with direct reports and key stakeholders to manage customer escalations and resolve issues at the practice level.
• Ensures that customer opportunities, questions, and / or issues are brought to the appropriate internal teams (e.g., Sales, Architects).
• Brings an industry point of view to our clients that helps the teams understand the context of the implementation, how a client can achieve the most value and focus areas for delivery.

Strategy

• Works with the ISD sales leaders and Microsoft account leadership to establish an area strategy and sales to delivery goals.
• As needed, develops and executes a practice and assigned customer plan to achieve consumption metrics, revenue and margin targets (e.g., delivered, billed, consumed) by supporting the team, collaborating with internal and external partners, and driving the Microsoft culture.
• Drives rhythm of business (ROB) around Microsoft product consumption by managing financials (e.g., Enterprise Cloud Investment Funds ECIFs, internal investments).
• Oversees a broad portfolio of accounts. Supports management and assurance of the all-up delivery of consulting engagements.

Serves as a proven thought leader on the direction of the consulting offerings portfolio, leveraging insights from reports (e.g., efficiency, operations), internal team members, and across organizational boundaries. Develops and implements a strategic portfolio-wide plan to achieve targets by leading intentional delivery activities and leveraging intellectual property (IP) for reuse.

Promotes Industry Solution Delivery (ISD) consumption strategy with practice / portfolio perspective by articulating ISD consumption strategy, goals, and mission to internal and external audiences, and aligning practice strategy with the customer and other internal organization objectives (e.g., Consulting Sales, Go-To-Market).

Delivery Excellence

• Orchestrates cross-functional team to drive business growth, profitability, utilization, maturity, quality, etc., through delivery by developing a rhythm of business (ROB), fostering a culture of manager excellence, promoting teamwork and collaboration, recognizing, and aligning team strengths to capability needs, and leveraging diverse perspectives to understand customers.
• Governs areas of fiscal responsibility, through delivery team, staying within budget while driving engagement profitability and risk management.
• Brings a modern product driven, agile approach to development that realizes client value early and iterates with the customer to achieve an outcome.
• Drives margin targets by understanding cost levers within the project, managing staffing, managing scope discussions, and contracting changes.
• Manages efficiency of practice resources through balancing funding and resources across workstreams, communicating resource needs (e.g., hiring, resource planning, capacity, utilization) with the business, collaborating to meet those needs, and leveraging resource-management experience and expertise for staffing resources.
• Tracks to consumption estimating and meeting consumption targets, clearing roadblocks on delivery across implementation parties.
• Leads forecasting rhythm (e.g., monthly business rhythms) for key Microsoft metrics, including delivered revenue (e.g., Industry Solutions Delivery, key dependencies to Delivery Value), consumption, and utilization to predict business results.
• Drives internal revenue targets by providing sales and delivery team guidance and monitoring progress through forecasting, project health reviews, portfolio reviews, etc.
• Collaborates and guides sales team on pre-sales and sales closure.

Practice Building

• Builds organizational capability by leveraging industry knowledge to anticipate and plan for future capability needs, investing in key professional development opportunities for their team members, conducting succession planning, defining career development plans, and providing coaching to develop process proficiency, leadership, and technical skills.
• Leads key practice operating mechanisms (e.g., capacity planning, hiring, feedback discussions, skilling plans, delivery excellence).
• Adheres to the Model, Coach, Care framework and Leadership Principles to attract, develop, and retain talent, deliver results through teamwork as One Microsoft, role model Microsoft values, and commit to performance management across their practice.
• Builds trusted relationships with other Microsoft teams and with our external partners. Manages partner relationships and deliveries.

Other

Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect