Junior Player Support Agent
hace 1 semana
Junior Player Support AgentPart time, Flexible Schedule, Temp to Perm PotentialGross Starting Salary of 18,000 MXN per monthAs a Player Support Agent for Lionbridge Games, your role will be vital in augmenting our customer support efforts. Your tasks will revolve around handling customer support inquiries, as well as identifying and monitoring player issue trends.What You Will Do- Provide excellent customer service to players, responding to their ticket inquiries, and resolving their problems in a timely and professional manner.- Troubleshoot technical issues that players may encounter while playing the game, including software, hardware, or connectivity problems.- Collect feedback from players regarding game features, bugs, and user experience, and pass this information to the relevant teams such as development or quality assurance.- Enforce the game's terms of service and community guidelines, and deal with violations appropriately, which can include moderating player behavior, issuing warnings, or banning accounts.- Document player interactions, issues, and resolutions for future reference, and contribute to the creation and updating of support articles and FAQs.- Communicate effectively with players, maintaining a friendly and empathetic tone. Work in a team, liaising with other agents and departments.- Participate in training and development activities to stay updated on the latest game updates, customer service techniques, and technical troubleshooting methods.- Regularly report on common queries, issues, and feedback from players to help the company understand player needs and improve the game.- Handle escalation of issues to the relevant higher authority or department when necessary.To Be Successful You Will Have- Excellent English communication skills (written and verbal)- Strong customer service skills with the ability to empathize with players- Strong problem-solving and troubleshooting skills- Ability to work in a team- Ability to handle stressful situations and deal with upset players- Experience in a customer service role, preferably in gaming, is an advantage.- Proficient in using computers, with a good understanding of software and hardware- Flexibility to work in shifts, during weekends, or holidays if required.In Return You Can Expect- Contract of employment with employee benefits package including private medical care, sport card, day off on your birthday and holiday allowance.- Exposure to various technology stacks, and opportunity to cooperate with one of the biggest tech companies in the world.- Access to both internal and external training platforms.- Career guidance with learning and development opportunities along the way, backed by Lionbridge's internal mobility and referral bonus programs.About Us:Lionbridge Games delivers the gaming experience you envision to any global audience. Our passionate global gamers help bring every aspect of your game to life, without compromise. Our services include narrative design, game localization, voiceover recording, subtitling, quality assurance testing, and player experience services. Lionbridge brings the highest quality and most precise testing to every game you develop—everywhere it will be played.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.Breaking Barriers. Building Bridges.
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Junior Player Support Agent
hace 1 semana
City, México Lionbridge A tiempo completoJob Title: Junior Player Support AgentLocation: Mexico City, MexicoEmployment Type: Full-Time On-SiteCompany: Lionbridge GamesAbout Us: Lionbridge Games is a team of forward thinkers, passionate gamers, and detail-oriented experts. We deliver the gaming experiences services and gamers envision, without compromise. We're looking for a passionate and motivated...
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Senior Player Support Agent
hace 1 semana
City, México Lionbridge A tiempo completoSenior Player Support Agent Job Title: Senior Player Support Agent Location: Mexico City, Mexico Employment Type: Full-Time Company: Lionbridge Games About Us: Lionbridge Games is a team of forward thinkers, passionate gamers, and detail-oriented experts. We deliver the gaming experiences services and gamers envision, without compromise. We're seeking a...
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Junior Player Support Agent
hace 1 semana
City, México Lionbridge A tiempo completo**Junior Player Support Agent** **Part time, Flexible Schedule, Temp to Perm Potential** **Gross Starting Salary of 18,000 MXN per month** As a Player Support Agent for Lionbridge Games, your role will be vital in augmenting our customer support efforts. Your tasks will revolve around handling customer support inquiries, as well as identifying and...
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Senior Player Support Agent
hace 1 semana
City, México Lionbridge A tiempo completoSenior Player Support AgentJob Title: Senior Player Support AgentLocation: Mexico CityEmployment Type: Full-TimeCompany: Lionbridge GamesAbout Us: Lionbridge Games is a team of forward thinkers, passionate gamers, and detail-oriented experts. We deliver the gaming experiences services and gamers envision, without compromise. We're seeking a Senior Player...
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Senior Player Support Analyst
hace 3 semanas
Mexico City Tential Solutions A tiempo completoSenior Player Support Analyst Our client’s Player Support organization is evolving to deliver transformative player experiences powered by data, insight, and product/operational excellence. As a Senior Player Support Analyst, you’ll act as a strategic thought partner to leadership — interpreting complex data, uncovering meaningful correlations, and...
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Senior Player Support Analyst
hace 3 semanas
Mexico City Tential Solutions A tiempo completoSenior Player Support Analyst Our client’s Player Support organization is evolving to deliver transformative player experiences powered by data, insight, and product/operational excellence. As a Senior Player Support Analyst, you’ll act as a strategic thought partner to leadership — interpreting complex data, uncovering meaningful correlations, and...
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Strategic Data-Driven Player Support Lead
hace 3 semanas
Mexico City Tential Solutions A tiempo completoA leading technology firm in Mexico City seeks a Senior Player Support Analyst to drive business analyses and support digital journeys. The ideal candidate will leverage their experience in business analytics and strategic insights to influence senior leaders. Responsibilities include connecting performance metrics and providing actionable narratives using...
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Junior Sales Support Analyst
hace 4 semanas
Mexico City Maxima Apparel A tiempo completoJunior Sales Support Analyst We are seeking a proactive, detail-oriented Junior Sales Support Analyst to help our sales team operate smoothly and on time. In this role, you'll support administrative, logistical, and communication processes so our sellers can focus on closing deals. The ideal candidate is organized, communicates clearly, and brings a...
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Player Product Manager
hace 3 semanas
Mexico City Kake A tiempo completoSummary We're partnering with a global media leader to find a Player Product Manager who will help shape the future of video playback experiences for millions of users. You'll own the roadmap and delivery of a core player framework, collaborating with engineering, QA, and analytics to ensure seamless live and on-demand streaming. This role is perfect for...
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Player Product Manager
hace 3 semanas
Mexico City Kake A tiempo completoSummary We're partnering with a global media leader to find a Player Product Manager who will help shape the future of video playback experiences for millions of users. You'll own the roadmap and delivery of a core player framework, collaborating with engineering, QA, and analytics to ensure seamless live and on-demand streaming. This role is perfect for...
