Lead of Directory Services

**The Future Begins Here**At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.Mexico City has been selected to be home to Takeda’s recently launched Innovation Capability Center thanks to its international recognition in qualified and experienced talent in the data, digital and technology fields. We invite you to join our digital transformation journey.In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.**At Takeda’s ICC we Unite in Diversity****THE OPPORTUNITY**:The Identity and Access Management organization within Takeda is looking for a Lead of Directory Services. The role is responsible for directing engineering and service delivery for Takeda’s on-premises Active Directory domains and related services, and Takeda’s Azure AD tenant. The position leads operations and infrastructure components, provides escalation support, coordinates 3rd level support according to ITIL processes and Takeda's SOPs. As part of the Identity and Access Management team, the role reports to the Head of Directory Services.**Accountabilities**:- Leads all aspects of engineering and service delivery for Takeda's enterprise Active Directory, Azure AD, AWS managed AD and related directory services- Cultivates collaborative and growth-oriented culture in the Directory Services team and the Identity and Access Management organization- Contributes to growing the Directory Services & IAM brand across Takeda- Supports the IAM organization with strategy, design, planning, and deployment of IAM solutions and capabilities- Embodies continuous improvement mindset by identifying opportunities for improving service design, delivery, reliability, and security- Monitors and reports performance of managed Directory Services and Azure AD- Leads team with data-driven decision making, a "security" first mindset, and seamless end-user experience conviction- Develops short-term/long-term plans and objectives for the services and supported technologies- Deploys new services or changes following operations acceptance criteria and change management procedures- Leads operations of infrastructure components, provides escalation support, coordinates 3rd level support according to ITIL processes and Takeda's SOPs.- Defines infrastructure service requirements and operations acceptance criteria for service development projects and external providers- Collaborates with counterparts from other functions, function groups and across regions. Ensures that service delivery in the function is monitored effectively and that identified actions to maintain or improve levels of service are implemented. Ensures that operational methods, procedures, facilities, and tools are established, reviewed, and maintained.- Supports the Head of Directory Services in developing a vendor management process in collaboration with indirect procurement- Ensures services are delivered in accordance with all applicable compliance requirements, i.e. SOX, GxP including Audit life-cycle- Oversees the consolidation of multiple legacy Active Directory domains- Supports Takeda’s digital estate transformation journey by eliminating digital debris and help evolve the directory services space from traditional on-premises platform to a cloud-based identity and access management platform**_ EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:_****Required**- 7+ years of IT work experience- 3+ years of leadership experience- Strong Identity and Access Management or Directory Services & Azure AD experience- Experience with deployment of technical capabilities adhering to Zero Trust guiding principles- Experience leading an MSP team- Communication - ability to communicate ideas and data both verbally and written in a persuasive and appropriate manner- Analytical skills - ability to analyze a wide variety of data and make appropriate decisions.- Management - ability to set priorities, develop workflow processes and manage staff- People Development - ability to assess strengths and weaknesses of staff members and provide suggestions for improvement to the line managers- Independently drive solutions and focus on results- Experience drafting/executing a Business Impact Analysis and Disaster Recovery Plans**Preferred**:- Bachelor’s degree or equivalent working experience- Worked in a Cyber Security Organization- Experience working in a regulated industry (i.e. SOX, GxP) including IQ/OQ- Project management experience- AWS/Azure/On-prem base infrastructure knowledge- Experience with agile project management to plan and execute organizational and team initiatives- Jira knowledge and experience**What Takeda’s ICC Can Offer You**Takeda is certified as a Top Employer, not only in México and