Head of Digital Ops

hace 2 semanas

Mexico City Spice A tiempo completo

Head of Digital Operations @ Spice Remote (LatAm or based) ⏰ Start: March 2026 About Spice Spice helps multi-location restaurant brands crush it on delivery platforms (Uber Eats, DoorDash, ezCater). We optimize menus, pricing, promos, and operations for 20+ brands driving millions in off-premise sales. 2025: Built the playbook, hit $50k MRR 2026: Scale to $100k MRR, launch catering service, build real infrastructure Small team (9 people), profitable, growing fast. The Role You own everything after the sale. When our founder closes a client, you take over: Onboard them in 7-10 days (vs 3-4 weeks today) Manage 6-person service team (2 Growth Managers, Ops, Designer, Email, Paid Media) Build systems that scale (onboarding, reporting, playbooks, SOPs) Close upsells with clients (catering, paid media, retention) Keep clients happy and renewing (90%+ retention) You're the COO of client operations. Builder + leader, not just executor. You Are ✅ 3-5 years running ops (agency, startup, service business) ✅ Built systems from scratch (onboarding, reporting, SOPs) ✅ Managed 4-8 people (account managers, growth managers, client success) ✅ Client-facing (QBRs, upsells, renewals—not just internal ops) ✅ Thrive in 0→1 (you build the machine, not maintain it) ✅ Obsessed with efficiency (automate everything possible) Bonus: Restaurant/food industry, agency experience, marketplace/e-commerce opsWhy Join

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