Banamex: Supervisor Back Office Cobranza
hace 4 semanas
The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.**Responsibilities**:- Update help content used by Knowledge Hub end users to service client inquires, as needed- Execute work assigned, including annual review certification and change requests- Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval- Conduct needs assessment and update content or develop content related solutions according to business requirements- Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes- Monitor work progression ensuring completion of assignments by requested due date- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.**Qualifications**:- 0-2 years relevant experience- Proficient in Microsoft Office- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements- Self-motivated and detail oriented- Proven organization and time management skills- Demonstrated problem-solving and decision-making skills- Consistently demonstrates clear and concise written and verbal communication skills**Education**:- Bachelor’s degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.**PRINCIPALES FUNCIONES**:- Desarrollar a los líderes.- Planificación de sucesión.- Manejo de grandes equipos (10 personas a cargo).- Estrategias de cambios y proyectos.- Conocimiento de hipotecario, PyMe,- Mejora continua.- Manejo de proceso de cobranza.- Manejo de Lean Six Sigma.- Soporte de procesos operativos.- Recuperación de quitas y castigos**REQUERIMIENTOS**:- Se requiere experiência mínima de 2 años en gestión de equipos- Experiência en diseño de procesos- 2 años manejando equipos de trabajo.- Experiência en Lean Six Sigma.- Experiência en manejo de controles y documentos de procesos.- Experiência en identificación de áreas de mejora (mejora continua).- Soporte en proceso operativos.- Experiência en diseño de procesos.- Trabajo en equipo.- Pensamiento estratégico.- Habilidades para trabajar bajo presión.- Conocimiento en segmento PyMe, Hipotecario. Etc.- Experiência y conocimiento en matrices de PRMCA- Administración de prioridades y requerimientos- Manejo avanzado de Office- Deseable experiência en cobranza y conocimiento de políticas y procedimientos.**Job Family Group**:Operations - Core- **Job Family**:Operations Support- **Time Type**:Full time-- View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._
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Banamex Gerente Back Office
hace 4 días
Metepec, México Citi A tiempo completoThe Ops Sup Sr. Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in...
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Banamex Gerente Back Office
hace 2 días
Metepec, México Citi A tiempo completoThe Ops Sup Sr. Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in...
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Banamex Maraton Vacantes Cc Metepec
hace 2 semanas
Metepec, México Citi A tiempo completoEn el Contact Center Metepec, Revolución, Moras buscamos talento y experiência en las siguientes áreas:- Supervisor de Operación CC- Ejecutivo telefónico Pyme- Analistas de BP&A (finanzas, seguimiento a proveedores, volumetría de llamadas, manejo de data)- Analistas y Supervisores de Calidad- Representantes de redes sociales- Representantes de chat...
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Banamex Representante de Soporte Back Office Cc
hace 1 semana
Metepec, México Citigroup A tiempo completoThe Service Associate position is an entry-level position responsible for executing customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support.**Responsibilities**:-...
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Banamex Representante de Soporte Back Office Cc
hace 1 semana
Metepec, México Citi A tiempo completoThe Service Associate position is an entry-level position responsible for executing customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support. **Responsibilities**: -...
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Analista de Back Office Cobranza
hace 1 semana
Metepec, México Citi A tiempo completoThe Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the...
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Analista Back Office Cobranza
hace 5 días
Metepec, México Citi A tiempo completoEl Asociado de Apoyo de Operaciones 2 es un puesto de nível inicial a cargo de brindar servicios de apoyo de operaciones, incluyendo lo siguiente: mantenimiento de documentación/registros, almacenamiento y obtención de registros, mantenimiento de cuenta, aspecto y apertura de cuentas en coordinación con el equipo central de Operaciones. Además, el...
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Analista de Back Office Cobranza
hace 4 días
Metepec, México Citi A tiempo completoEl Asociado de Apoyo de Operaciones 2 es un puesto de nível inicial a cargo de brindar servicios de apoyo de operaciones, incluyendo lo siguiente: mantenimiento de documentación/registros, almacenamiento y obtención de registros, mantenimiento de cuenta, aspecto y apertura de cuentas en coordinación con el equipo central de Operaciones. Además, el...
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Supervisor Back Office Cc
hace 1 semana
Metepec, México Citi A tiempo completoEl Supervisor de Apoyo de Operaciones es un puesto de nível gerencial intermedio a cargo de brindar total liderazgo y dirección a un equipo de empleados, para suministrar servicios de apoyo de operaciones, en coordinación con el equipo central de Operaciones. El objetivo general de este rol es garantizar la entrega perfecta de servicios de apoyo de...
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BANAMEX Ejecutivo Telefónico de Cobranza C03
hace 1 semana
Metepec, México Citi A tiempo completoDiscover your future at CitiWorking at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewEl Especialista en Cobranzas 3 es un puesto de nivel inicial a...
