Senior Director, Professional Services

ADP is hiring a Sr. Director, Professional Services

Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress? Do you want to continuously learn through ongoing training, development, and mentorship opportunities? Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We serve over 1 million clients in 140 countries with over 62,000 associates worldwide. Thanks to the talent, commitment, and authenticity of our ADP associates around the world, we’ve earned accolades from some of the industry’s most respected thinkers for being one of the best places to work. To name a few, we have been recognized as a Greater Toronto’s Top Employer 2024 by Mediacorp Canada and a Best Workplace for Innovators by Fast Company. Learn more about diversity, equity, and inclusion at ADP on our YouTube channel:

What you’ll do: Responsibilities

What you can expect on a typical day:

• Designs, develops, directs and executes a professional services strategy that supports the ADP Human Capital Management (HCM) vision.
• Elevates and builds HCM domain expertise across the professional services organization.
• Delivers value through superior quality, innovative technology, engaged associates, and client partnerships.
• Works with Business Units Leadership, Sales and Service Leaders, and Implementation Leaders to design services offerings that deliver productivity gains, increase Client Satisfaction (NPS), and drive additional revenue.
• Accountability for maintaining key performance metrics and managing the business to meet all financial and services goals. These goals include YoY Revenue growth, NOI (net operating income), Client Retention, Client Satisfaction, in addition to other key metrics and measures.
• Collaboration with Finance to forecast, monitor and manage financials for revenue and costs to meet Profits and Losses (P&L) expectations.
• Continually analyzes operations and services to ensure compliance with internal policies and industry regulations, standards, and best practices.
• Analyze market conditions and trends to ensure services and offerings are in line with market demands present and future and adjust existing service offerings as necessary.
• Ongoing evaluation of the fee structure to ensure billable hours are aligned with industry standards and generate appropriate consulting fees.
• Represents ADP and the Professional Services Organization in relations with clients at the highest level.
• Understands the perspective of the client and takes actions that address their needs appropriately with the execution of all professional services engagements.
• Develops and articulates the strategic service delivery direction of billable Client Advisory Services in a clear and compelling manner.
• Ensures the client service, strategy, and critical business issues are successfully delivered from the scoping of the Statement of Work to the execution of the advisory services at the client level.
• Develop and execute large scale engagements for existing clients with the goal to improve operational efficiency, standardize and optimize current solutions.
• Keeps the organization's vision and strategic plan at the forefront of decision making. Develops and communicates clearly defined service goals and measured expectations.
• Develops strong working relationships with third party integration providers and internal teams to offer integration services to ADP clients.
• Pro-actively manages job pipeline with internal sales partners and external third-party providers to ensure superior client experience and satisfaction.
• Works closely with the Sales and Client Loyalty organizations to drive Integration services and Advisory Services engagement sales pipeline.
• Collaborates with those outside formal line of authority to accomplish organizational goals, i.e. Service, Finance, HR, Marketing, and Legal/Compliance across Major Accounts.
• Builds a strong team of HCM Domain Experts and Leaders via staffing, performance management, development planning, and associate engagement.
• Determines training requirements and ensures that the necessary training and/or certifications are completed to enhance the knowledge and expertise.
• Ensures the organizational structure is appropriate for supporting current and future business needs.

TO SUCCEED IN THIS ROLE: Requirements

• Bachelor's degree in engineering/science preferred.
• 10+ years of work experience as a leader of professional services teams.
• Conversant with both fixed price and time & material projects.
• Managed a Professional Services P&L.
• Experience in deploying new technology to enhance productivity and client experience.
• Excellent verbal, written communication and presentation skills are required.
• Ability to conceptualize, negotiate and sell ideas internally and externally is essential.
• Ability to generate and implement concepts, ideas, and plans while functioning in a flexible, constantly changing environment is necessary.

*Quebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP’s headquarters and international sites.

Bonus points for these: Preferred Qualifications

• Bilingual would be an asset.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Innovate. Problem-solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
• Go Global. With operations around the world, exciting new networking opportunities abound.
• Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

What are you waiting for? Apply today

Jobs.adp.ca

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.