Account Management Director

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting‑edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential. Our team in Mexico is looking for someone who is strategic, resilient, engaging with people and a natural self‑starter to lead our team of Account Managers. To succeed at this role you need to be able to build genuine connections with people, gain a full understanding of the needs of all stakeholders, as well as the knowledge to lead the charge in Digital Transformation for Cloud Solutions, App Modernization and whatever needs to be ready for the ever‑changing demand of the tech industry. Responsibilities Act as the Client Partner with clients, internal teams and BU Heads / Sales Leads Align with EPAM Account Managers and Account Management Senior Leadership to support Account plans and strategies for delivery, growth, and client satisfaction Serve as the engagement architect, responsible for account plans and strategies, and work directly with client product, marketing, and/or IT teams to position the engagement and EPAM for success Understand the intersection between technology, customers, and business Serve as an expert Consultant leading Business Transformation/Product strategies and roadmaps Stay abreast of current and emerging trends, unique opportunities and challenges of the space/markets and geographies in which the clients operate, and how it affects clients’ business and initiatives Work closely with project/program management to ensure successful delivery through an integrated delivery model Coordinate the shaping of solutions and properly scoping / pricing engagements, establishing optimal operating models and project team organization, and leading the transition from the sales process to the delivery phase Serve as the product owner; partner with clients to help craft the product vision and roadmaps and create compelling customer value propositions and strategies Establish and cultivate strong relationships with clients at senior levels as well as external and internal partners to maximize growth within an account/client portfolio Develop effective relationships with key internal executives, BU heads, Solution SME’s, and Sales and Delivery Leaders Deliver on EPAM’s growth and performance objectives: Drive account revenue within the client / account portfolio as well as accelerate opportunities to influence and sell-in end-to-end EPAM services Align EPAM BU’s goals and objectives, supporting company financial goals by achieving revenue and profit targets Support sales / pre‑sales activities by acting as the lead to assessing opportunities, respond to RFP’s, create proposals and presentations, establish relationships with clients and prospective clients, and help to close / sign new deals Requirements 5-10 years of demonstrated track record of developing and growing client relationships and leading teams delivering end-to-end solutions Knowledge of technical platforms, business models, subject matter, and trends – across a wide spectrum of digital solution offerings for enterprises Strong understanding of media & entertainment technologies and trends, digital commerce and content systems Experience leading and implementing solutions for streaming and broadcast End to End understanding of consumer experiences, devices, content distribution, media management, recommendation/personalization and monetization solutions Hands‑on experience with back-office systems for rights and licensing management Strong problem solving and creative thinking abilities Ability to operate at the strategic level, yet being close enough to the details to add value to clients and be a real support to the team Experience in managing and monitoring performance metrics across large scale accounts and account portfolios Exceptional leadership/management skills and superb oral and written communication skills, with seasoned presentation skills Strong industry knowledge or experience with particular emphasis on strategy, consulting, team management and product development Strong interpersonal and communication skills Track record of leading teams Proven ability to manage client engagements under high stress to successful completion Sound business acumen; strategic skills; common sense Effectively manages up and down We Offer International projects with top brands Work with global teams of highly skilled, diverse peers Employee financial programs Paid time off and sick leave Upskilling, reskilling and certification courses Unlimited access to the LinkedIn Learning library and 22,000+ courses Global career opportunities Volunteer and community involvement opportunities EPAM Employee Groups Award‑winning culture recognized by Glassdoor, Newsweek and LinkedIn Job Details Seniority level: Director Employment type: Full‑time Job function: Business Development, Information Technology, and Engineering Industries: Software Development, IT Services and IT Consulting, and Technology, Information and Internet Location: Mexico City Metropolitan Area #J-18808-Ljbffr