S-e-se IT Operations
hace 3 semanas
A global manufacturing company is looking for a Service Desk Agent to join our team, located in Hermosillo, Mexico. We offer all the benefits of a top employer committed to further development, intercultural exchange and innovation We are looking for people who bring commitment and a sense of team spirit to every challenge they take on.**IT Operations Specialist**Operates IT Services and ensures their availability**Your tasks/Responsibilities**:- Responds to incoming calls / mails / chats / Self-service portal contacts / service requests based on GSD standards- Diagnoses and resolve issues with the help of developed knowledge and knowledge base- Cold / Warm transfer of unresolved Tickets to higher Levels- Asks additional questions to End User if requested by higher Levels- Accurate recording of issues in the ITSM Ticketing Tool of Customer and assigns to the appropriate team for execution- Handles incoming user / access permission request as well as other service requests until execution- Identifies tickets for Knowledge base- Supports users with extended knowledge to resolve Tickets in the specific knowledge area. (E.g. SAP, Microsoft Office, VPN, Exchange, Cisco Collaboration Platform, Mobile Devices)- Performs ticket analyzes (second level) including information requests to the end user- Solves tickets and communicates solution description / Knowledge base article- Handles Non-Standard Service Requests on expert level- Determines the quality and completeness of ticket’s transferredS-E-SE IT OperationsMX-SON-Hermosillo SSH - HER00009Y**Your Profile**:- Bachelor’s degree of Information System Management or related- 2+ years of prior Helpdesk experience- Preferred ITIL Foundation Certification- Excellent communication skills in English (Both written and verbal)- We are looking forward to meet you_
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It Operations Analyst I
hace 3 semanas
Hermosillo, México Te Connectivity A tiempo completoThis position's primary responsibility is for Customer Service through supporting users IT requirements.Other responsibilities include incident support, troubleshooting problems according to TEIS policies, processes, and procedures.- General Activities:- Supports hardware installation and configuration and ongoing maintenance of the computer.- May monitor...
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IT Operations Analyst Ii
hace 4 días
Hermosillo, México TE Connectivity A tiempo completoTE Connectivity’s IT Operations Teams support hardware installation and configuration and ongoing maintenance of the computer/data center. They monitor batch schedules and take actions as necessary in response to schedule problems or abnormal program terminations and manage tape backups, including physical tape handling; coordinate, diagnose and...
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IT Operations Analyst Ii
hace 4 días
Hermosillo, México TE Connectivity A tiempo completoTE Connectivity’s IT Operations Teams support hardware installation and configuration and ongoing maintenance of the computer/data center. They monitor batch schedules and take actions as necessary in response to schedule problems or abnormal program terminations and manage tape backups, including physical tape handling; coordinate, diagnose and...
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IT Operations Analyst I
hace 1 semana
Hermosillo, México TE Connectivity A tiempo completoTE Connectivity’s IT Operations Teams support hardware installation and configuration and ongoing maintenance of the computer/data center. They monitor batch schedules and take actions as necessary in response to schedule problems or abnormal program terminations and manage tape backups, including physical tape handling; coordinate, diagnose and...
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IT Operations Analyst I
hace 1 semana
Hermosillo, México TE Connectivity A tiempo completoTE Connectivity’s IT Operations Teams support hardware installation and configuration and ongoing maintenance of the computer/data center. They monitor batch schedules and take actions as necessary in response to schedule problems or abnormal program terminations and manage tape backups, including physical tape handling; coordinate, diagnose and...
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IT Operations Analyst I
hace 4 semanas
Hermosillo, México TE Connectivity A tiempo completoTE Connectivity’s IT Operations Teams support hardware installation and configuration and ongoing maintenance of the computer/data center. They monitor batch schedules and take actions as necessary in response to schedule problems or abnormal program terminations and manage tape backups, including physical tape handling; coordinate, diagnose and...
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Supervisor It
hace 6 días
Hermosillo, México S&M CONSULTORIA A tiempo completo**Empleo al norte de la ciudad**Título de la Vacante**:Supervisor IT**SUPERVISOR **IT****Nota**: Se valora la capacidad de trabajar de manera independiente y tomar decisiones informadas para alcanzar los objetivos del puesto.Conocimientos en sistemas CRM y ERP, con énfasis en SAP Business One (Deseable). Esta persona será responsable de brindar soporte...
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Supervisor It
hace 7 días
Hermosillo, México S&M CONSULTORIA A tiempo completo**Empleo al norte de la ciudad** Título de la Vacante**:Supervisor IT** SUPERVISOR **IT** **Nota**: Se valora la capacidad de trabajar de manera independiente y tomar decisiones informadas para alcanzar los objetivos del puesto. Conocimientos en sistemas CRM y ERP, con énfasis en SAP Business One (Deseable). Esta persona será responsable de brindar...
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Team Leader IT Operations Hermosillo
hace 2 semanas
Hermosillo, Sonora, México LEONI A tiempo completoCompany Description LEONI is a global provider of products, solutions and services for energy and data management in the automotive industry. The group of companies employs about 85,000 people in 23 countries and generated consolidated sales of EUR 5 billion in 2024.The value chain ranges from standardized cables and special and data cables to highly complex...
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IT Operations Expert Network
hace 1 semana
Hermosillo, México Leoni A tiempo completoA global manufacturing company is looking for an experienced Data Network Engineer to join our team at Hermosillo Plant, supporting multiple locations, globally. We offer all the benefits of a top employer committed to further development, intercultural exchange and innovation. We are looking for people who bring commitment and a sense of team spirit to...
