Customer Service Analyst
hace 4 semanas
**Responsibilities**:- Process all regular, restricted and legal transfers; which include processing of payments, receivables, trade transactions, liquidity flows and wholesale card activity- Evaluate and recommend solutions to problems through data analysis, technical experience and precedent- Anticipate and respond to requests for deliverables with internal and external clients and vendors- Contribute to and collaborate with cash & trade operations projects as needed- Develop comprehension of how the cash & trade operations team interacts with others in accomplishing objectives**Qualifications**:- Previous relevant experience preferred- Fundamental comprehension of financial industry regulations- Effective verbal and written skills- Effective communication and analytical skills**Education**:- Bachelor’s/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.**Zona de trabajo: CDMX****Responsabilidades**:- Responsable en el desarrollo de sus actividades diarias, teniendo como objetivo la solución inmediata a los clientes.- Reduzca continuamente el tiempo de respuesta siendo responsable de adquirir conocimientos de forma continua para el desarrollo de sus actividades.- Proporcionar entrenamiento y apoyo al equipo y servir como punto de contacto para escalar fallas.- Llevar a cabo los análisis necesarios para resolver problemas, en contacto con los equipos internos en la escalada, según sea necesario.**Requisitos**:- 2 años de atención a clientes- Se prefiere experiência relevante (en atención a clientes personas morales Call-Center).- Habilidades para ser organizado para priorizar múltiples tareas.- Autosuficiencia y responsabilidad demostradas y capacidad para gestionar el riesgo- Demostrar constantemente una comunicación escrita y verbal clara y concisa con la capacidad de influir en las partes interesadas- Habilidades investigativas y analíticas comprobadas- Conocimientos / nível- Ingles básico / intermedio- Admwin - Deseable- Platino- Eclipse- Ondemand- Avaya Agent- Fire fly- Deb/sef- Citidirect - Deseable- Flexcube - Deseable- Global billing- Service now- MCO / SPID ( revisar pagos interbancarios pesos y dólares)- CCDM - Deseable- STaRS - Deseable- Paquteria Office- Outlook- Zoom - Deseable- VDI - Deseable- Jabber- **Job Family Group**:Operations - Transaction Services- **Job Family**:Cash Management- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting
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