Customer Care

hace 3 semanas


Hermosillo, México ListenTrust A tiempo completo

Customer Care & Retention Representative - Inbound Support (Remote Option Available)**Job Overview**: We’re seeking enthusiastic **Customer Care & Retention Representatives** to join our team This role is perfect for individuals passionate about delivering exceptional service and ensuring customer satisfaction. Enjoy **weekends off** and the opportunity to **work from home** after a successful training and onboarding period.**What You’ll Do**:- **Inbound Support**: Handle customer inquiries, troubleshoot issues, and provide product information with empathy and professionalism.- **Customer Care & Retention**: Address and resolve customer concerns, focusing on quality service and effective problem-solving.- **Sales & Upselling**: Recommend additional services or products, where appropriate, to enhance the customer experience.- **Process Management**: Utilize provided tools and follow procedures to handle each call efficiently and meet customer satisfaction standards.**Compensation & Benefits**:- **Weekly Earnings**: Earn between **$3,200 and $4,000 MXN** based on performance and attendance.- **Bonuses**: Weekly bonuses for quality assurance and attendance.- **Work-from-Home Option**: Potential to work from home after the initial learning period, based on performance.**Schedules Available**:- **9 am to 6 pm** - Weekends Off- **7 am to 4 pm** - Weekends Off**Why Join Us?**- **Work-Life Balance**: Set schedule with weekends off.- **Flexible Work Options**: Opportunity to transition to remote work after training.- **Growth Opportunities**: Be part of a supportive, growth-focused team with consistent weekly earnings.- **Performance Rewards**: Additional bonuses to reward your hard work and dedication.Pay: $2,496.00 - $4,000.00 per week**Experience**:- Customer Service: 1 year (preferred)**Language**:- English (preferred)Work Location: In personExpected Start Date: 19/11/2024


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