Customer Service
hace 3 semanas
**We’re hiring**At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities.**Responsibilities**:- Provide exceptional customer service across various channels ensuring a seamless and satisfying experience for all customers.- Address customer inquiries and resolve issues promptly maintaining a high level of professionalism and empathy.- Utilize omnichannel tools to manage customer interactions efficiently ensuring consistency in service delivery.- Collaborate with team members to share insights and strategies for improving customer satisfaction.- Monitor customer feedback and provide actionable insights to enhance service quality and customer experience.- Maintain accurate records of customer interactions and transactions ensuring data integrity and confidentiality.- Assist in the development and implementation of customer service policies and procedures to enhance operational efficiency.- Stay updated with the latest industry trends and technologies to provide innovative solutions to customer challenges.- Participate in training sessions to enhance product knowledge and customer service skills.- Support store operations by providing insights into customer preferences and behavior.- Contribute to multi-channel strategies to optimize customer engagement and retention.- Ensure compliance with company policies and industry regulations in all customer interactions.- Adapt to rotational shifts demonstrating flexibility and commitment to meeting customer needs.**Qualifications**- Possess a strong understanding of omnichannel customer service tools and techniques.- Demonstrate excellent communication skills in English both written and spoken.- Have experience in store operations and multi-channel environments is a plus.- Exhibit strong problem-solving skills and the ability to handle challenging situations with ease.- Show proficiency in using customer service software and CRM systems.- Display a customer-centric mindset with a focus on delivering exceptional service.**Why Cognizant?**Improve your career in one of the largest and fastest growing IT services providers worldwideReceive ongoing support and funding with training and development plansHave a highly competitive benefits and salary packageGet the opportunity to work for leading global companiesWe are committed to respecting human rights and build a better future by helping your minds and the environmentWe invest in people and their wellbeing.We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.At Cognizant we believe than our culture make us strongerJoin us nowBeCognizant #IntuitionEngineeredIgualdad de Empleo y Política de Acción Afirmativa:Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.
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Customer Service
hace 3 semanas
Guadalajara, México Cognizant A tiempo completo**We're hiring!**At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide.A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment.At Cognizant we promote an inclusive culture, where we value different perspectives providing...
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Customer Service
hace 2 semanas
Guadalajara, México Alfa Talent A tiempo completoImportante Centro de Atención al cliente solicita Customer Service Representative:Level 1- 6 months of experience- English (Speaking and writing)- Excel knowledge (vlookup, concatenate, pivot tables)- Plus: SAP or ERP knowledgeLevel 2- At least 2 years in Customer Service- English (Speaking and writing)- Excel knowledge (vlookup, concatenate, pivot tables)-...
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Customer Service Professional
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Guadalajara, México Bebeecustomer A tiempo completoCustomer Service RoleWe are seeking a skilled and customer-focused professional to join our team as a Customer Service Representative.This role offers the opportunity to work in a dynamic environment, providing excellent customer service and support.About the Role:This is a fantastic chance to start your career in customer service with a leading...
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Customer Service Representative
hace 2 semanas
Guadalajara, México Cognizant A tiempo completo**Job Summary****Responsibilities**- Provide timely and accurate information to customers regarding products and services.- Resolve customer issues efficiently and effectively ensuring high levels of customer satisfaction.- Document customer interactions and maintain detailed records of inquiries complaints and resolutions.- Collaborate with team members to...
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Customer Service Representative
hace 3 semanas
Guadalajara, México Salvo Software A tiempo completoSalvo Software is on the lookout for a passionate and dedicated Customer Service Representative who thrives in a friendly and fast-paced environment. In this role, you’ll be the primary point of contact for our customers, helping them navigate our products and service offerings with care and professionalism.**Responsibilities**:- Assist customers in...
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Customer Service Representative
hace 4 semanas
Guadalajara, México Cognizant A tiempo completo**Job Summary****Responsibilities**- Deliver exceptional customer service across various channels ensuring a consistent and positive experience for all customers.- Manage customer inquiries efficiently utilizing omnichannel platforms to provide timely and accurate responses.- Collaborate with team members to identify and resolve customer issues enhancing...
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Customer Service Representative
hace 3 semanas
Guadalajara, México Cognizant A tiempo completo**Job Summary****Responsibilities**- Deliver exceptional customer service across various channels ensuring a consistent and positive experience for all customers.- Manage customer inquiries efficiently utilizing omnichannel platforms to provide timely and accurate responses.- Collaborate with team members to identify and resolve customer issues enhancing...
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Customer Service Representative
hace 17 horas
Guadalajara, México Cognizant A tiempo completo**Job Summary** **Responsibilities** - Deliver exceptional customer service across various channels ensuring a consistent and positive experience for all customers. - Manage customer inquiries efficiently utilizing omnichannel platforms to provide timely and accurate responses. - Collaborate with team members to identify and resolve customer issues...
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Customer service representative
hace 5 días
Guadalajara, México Tata Consultancy Services A tiempo completoRole: Customer Service RepresentativeRole Type: Full time, On-siteLocation: Guadalajara, MexicoKey Skills:• Advanced English communication skills,Proven Customer Support experience or experience as Client Service Representative,Ability to appreciate the customers' perspective showing empathy,Active listening to fully engage the customer with their...
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Agente de Servicio Al Cliente Bilingüe
hace 2 semanas
Guadalajara, México Customer Service IS A tiempo completo**Vacante para la empresa Customer Service IS en Guadalajara, Jalisco**: **Agente de Servicio al Cliente Bilingüe (Modalidad Híbrida) Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando soluciones efectivas y...
