backbone support engineer

Job DescriptionWe are looking for a support expert who is ready to set the standard for best-in-class customer support. You are the designated support contact for Zendesk's Premier customers. You are able to understand customer needs, anticipate their challenges, advocate internally for solutions, and communicate effectively to provide the best possible...

Job DescriptionWe are looking for a support expert who is ready to set the standard for best-in-class customer support. You are the designated support contact for Zendesk's Premier customers. You are able to understand customer needs, anticipate their challenges, advocate internally for solutions, and communicate effectively to provide the best possible...

Capital Empresarial Horizonte Empresa Mexicana especialista en Recursos Humanos y Tecnologías de la Información solicita: Java Production Support Engineer Para laborar en Guadalajara o CDMX o QRO o Mty Esquema Hibrido (2 días presencial y 3 en home office) Inglés conversacional requerido Requisitos • Experiencia de 6 a 10 años en tecnología,...

Palo Alto Networks is seeking a Senior Technical Support Engineer to address complex post-sales challenges, analyze data, and communicate results to both technical and non-technical stakeholders. This role requires deep SASE expertise, strong cross-functional collaboration, and a focus on security posture for premium enterprise accounts.The position offers...

General InformationJob Title: Application Support Engineer, Manhattan ActivePrimary Job Location: Mexico or Brazil (Remote)Location Flexibility: Remote, Mexico or Brazil basedEmployment Type (Permanent/Contract/Part-time/Intern): Contract, 12 months (renewable), full-time hours. Full-time employment through our employer of record partner is also...

Zendesk is seeking a support expert based in Mexico City to set the standard for premier customer service. You will be the designated contact for Zendesk Premier customers, focusing on English-speaking clients, with strong communication and technical guidance.You will join a global team, resolving issues across APIs, Frameworks, and SDKs, coordinating with...

Banco Santander SA is seeking an experienced L2 production support specialist for FX e-Trading and distribution systems in Mexico. The role involves incident investigation, resolution and continuous monitoring, with collaboration across technology, business and vendor teams.You will perform start-of-day checks, engage in handovers, and contribute to...

Capgemini Engineering MX está buscando un profesional para brindar soporte de segundo y tercer nivel a aplicaciones empresariales basadas en .NET. Se encargará de investigar incidentes, depurar código y aplicar correcciones, además de optimizar consultas y procesos SQL.El candidato ideal tiene 5+ años de experiencia en soporte de aplicaciones,...

EXFO Inc. en Querétaro busca un ingeniero/a en electrónica para liderar proyectos NPI y producto terminado, incluyendo análisis DFM, coordinación de programación y generación de reportes. Requiere 6 años de experiencia, experiencia en fibra óptica, SMT y control de calidad; se valora inglés.Se ofrece capacitación y desarrollo, con impacto directo...

Google LLC’s Compute Engine team is seeking a Technical Solutions Engineer to support customers on Google Cloud Platform. The role involves troubleshooting, scripting, and collaboration with cross-functional teams to resolve complex issues.The candidate should have strong Linux/Unix or Windows system administration, networking expertise, and English...

Your RoleOwn the resolution of critical P1/P2 incidents, ensuring minimal business impact and SLA compliance.Act as the primary point of contact for client stakeholders during incidents, escalations, and service reviews.Lead RCA activities and drive permanent fixes to improve platform stability and reliability.Coordinate onsite and offshore teams to ensure...

Capital Empresarial Horizonte busca un Java Support Engineer para trabajar en Guadalajara, con esquema híbrido. Se requiere inglés conversacional y experiencia en soporte de aplicaciones Java. Trabajará analizando incidentes, logs y trazas, realizando troubleshooting, y colaborando con DevOps, Infraestructura y Base de Datos. Se valoran conocimientos de...

SmartRecruiters, Inc. is seeking an Application Production Support Analyst to deliver first-level support for ACC and related call center applications in our operations team in Mexico.You will troubleshoot issues, coordinate outages with cross-functional teams, and maintain documentation and the knowledge base. The role emphasizes rapid response under...

NTT DATA seeks a L2 Java Support Specialist to join our team in Guadalajara, Jalisco (MX-JAL), Mexico. You will provide L2 issue resolution with detailed analysis and assist in code fixes and testing, leveraging Unix, SQL and scripting languages.Ideal candidates have Java development experience, work on product servers and clients on modern platforms, and...

AZKAIT es una empresa mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos. Estamos en la búsqueda de tu talento como Java Production Support Engineer (L2/L3) Requisitos: Licenciatura o Ingeniería en Computación o carrera afín. Inglés conversacional avanzado Mínimo 4 años de experiencia combinando...

JumpCloud Inc. is a remote‑first SaaS company delivering AI‑powered IT management. We seek a technically adept Support Engineer to resolve customer issues via email, phone, chat, or remote sessions while maintaining a high standard of service.You will handle mission‑critical incidents, collaborate with product and learning teams, and contribute to...

Vagon is hiring a technical support specialist to be the first contact for users, handling tickets and chats, reproducing issues, and escalating when needed. You will document findings and help improve our help-center articles and product feedback.We value 1+ years in customer-facing tech roles, strong English communication, and the ability to differentiate...

Description Are You Ready to Make It Happen at Mondelēz International? Únete a nuestra misión de liderar el futuro de Snacking. Hazlo con orgullo. Además, liderarás las operaciones de producción en la planta y proporcionarás objetivos de rendimiento clave (SQCDSM) en materia de seguridad, calidad, productividad, volúmenes, costes, sostenibilidad y...

Helpware Inc. is seeking a Support Engineer to join a client team in a 100% remote role. Responsibilities include responding to customer queries, identifying root causes, and guiding users through solutions and training.You work within a cross-functional support environment, ensuring adherence to service procedures and SLAs. The ideal candidate has 1+ years...

NTT DATA seeks a Software Development Specialist for its Guadalajara, Jalisco team. You will perform advanced Java development, contribute to ongoing product support, and optimize performance of Java applications across servers and clients. The role emphasizes collaboration, problem solving, and delivering reliable software solutions in a dynamic...