technical support manager

Position Description Service & Support Manager – AmericasOffice in Monterrey, MexicoPosition Summary The Service & Support Manager – Americas is responsible for leading all service, technical support, and customer care activities across North, Central, and South America. The role ensures that customers receive world-class support throughout the lifecycle...

About the RoleWe are hiring a Senior Customer Support Manager to oversee day-to-day workflows, manage complex cross-functional initiatives, and ensure we deliver exceptional experiences to our customers within a fast-growing international luxury watch marketplace.This is a senior-level leadership role intended for a customer support expert with a proven...

DescriptionSince 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing,...

Do you have experience in IT Services? Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team and be part of our Service Management team. Thomson Reuters is transforming how it supports the technology Products and Platforms...

This role is hybrid. Nutanix is seeking a well-rounded senior customer facing Resolution Managers to lead collaboration among key internal and external stakeholders to ensure customer success. Ensuring the success of our groundbreaking technology through cluster health monitoring, quick response time, and unparalleled customer obsession. We are looking to...

Position Description Service & Support Manager – Americas Office in Monterrey, Mexico Position Summary The Service & Support Manager – Americas is responsible for leading all service, technical support, and customer care activities across North, Central, and South America. The role ensures that customers receive world‑class support throughout the...

About PayJoyPayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under‑served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on‑ramp for new customers to enter the credit system. Through PayJoy’s point‑of‑sale financing and...

Citibank (Switzerland) AG in Mexico seeks a Senior Apps Support Manager to lead one or more apps support teams and ensure reliable, high-availability services for critical systems.You will provide technical oversight across applications, coordinate with development managers and senior business heads, manage incidents, perform root cause analysis and drive...

We are hiring a Senior Customer Support Manager to oversee day-to-day workflows, manage complex cross-functional initiatives, and ensure we deliver exceptional experiences to our customers within a fast-growing international luxury watch marketplace. This is a senior-level leadership role intended for a customer support expert with a proven track record...

Ingram Micro, Inc. in Mexico City seeks a hands-on Technical Engineering Manager to lead a cloud engineering team focused on troubleshooting, performance optimization, and operational excellence in a fast-paced SaaS environment. You will drive KPIs, automation with Azure-native tools, and partner with Product, Engineering and SRE to align support with...

About Alfa LavalEvery day, we have the opportunity to make a positive impact on our colleagues, partners, customers, and society. Together, we develop the solutions of the future and unlock the full potential of the world’s most valuable resources.Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that...

Samsara seeks an experienced Technical Support Engineer to join our remote Tier 2 team, supporting hardware and software for customers in Mexico. You will resolve complex issues, collaborate with global engineers, and help improve our support across all regions.You should have 1–3 years in a technical support role, a strong technical background, and...

Scalable Energy Systems Engineered for Reliability We design, deploy, and support high-performance power infrastructure to maximize uptime and operational reliability. Job Description Location: Mexico Work Type: Remote or hybrid, with availability to attend Prismecs technical calls Focus: Engineering reviews, proposal support, technical clarifications,...

Infoblox is seeking a Technical Support Engineer in Mexico City to deliver remote technical support to customers and partners, diagnose issues, and provide effective workarounds. You will own customer problems, document solutions, and contribute to AI-enabled improvements while working in a fast-paced, 24x7 environment. The role requires 1+ years of remote...

Zebra Technologies in La Paz, MX is seeking a skilled Technical Support Engineer to resolve escalated hardware and software issues across industrial printing, RFID, and mobile devices. You will diagnose failures, calibrate systems, and ensure maximum uptime while delivering exceptional service via phone, email, and chat.Collaboration with engineering and...

MissionHires is seeking a Helpdesk - Technical Support Analyst L1/L2 to respond to and resolve customer and internal user issues via phone, email, and remote tools. You will set up and support laptops and peripherals, maintain asset inventories, document all work in the ticketing system, and contribute to our knowledge base. This role requires strong...

Infoblox is seeking a Technical Support Engineer in Mexico City to deliver remote technical support to customers and partners, diagnose issues, and provide effective workarounds. You will own customer problems, document solutions, and contribute to AI-enabled improvements while working in a fast-paced, 24x7 environment.The role requires 1+ years of remote...

BMC Helix is seeking a dedicated Customer Champion to join the Technical Support Team. The role focuses on managing customer expectations, researching incidents for knowledge articles, and escalating complex issues to R&D.You will apply structured, policy-based problem solving across multiple BMC Remedy ITSM modules. The ideal candidate brings 4+ years of...

Company DescriptionEtsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy employee, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a...

DescriptionAs the Manager-Technology Support Services, you will manage a team of experienced technical professional employees who are providing technical expertise to internal and external customers. You will be responsible for implementing measurable annual performance objectives for your team as agreed with Director and Senior...