Team Success Analyst

hace 4 semanas


Tampico Tamps, México SkydropX Inc. A tiempo completo

Estamos innovando la logística y esto lo hemos logrado gracias a un equipo de personas visionarias, con ganas de crecer y cambiar el mundo .

En Skydropx encontrarás un espacio para desarrollar tu carrera dentro de un ambiente laboral dinámico, ambicioso y multicultural .

Tu reto principal será el monitoreo de interacciones en nuestros diferentes canales de comunicación.

Responsabilidades
  • Identificar áreas de oportunidad en la comunicación y resolución de problemas.

  • Evaluar las interacciones entre colaboradores y clientes de la plataforma.

  • Trabajar con propuestas de mejora y seguimientos periódicos.

  • Garantizar resoluciones exitosas de los tickets recibidos.

  • Asegurar la correcta ejecución de procesos.

Requisitos
  • Lic. concluida en Ingeniería Industrial, Logística, Calidad o similares.

  • 6 meses de experiencia en Customer Service.

  • Manejo de CRM (Preferentemente Hubspot).

  • Habilidades :

    • Autonomía.

    • Objetividad.

    • Imparcialidad.

    • Comunicación.

    • Atención a detalle.

    • Capacidad analítica.

Ofrecemos:
  • Sueldo base y prestaciones de ley.

  • Desarrollo y crecimiento profesional.

  • Herramientas de trabajo.

  • Horario: Lunes a Viernes de 9:00 a 19:00.

  • Esquema: 100% presencial.

Te invitamos a aceptar el reto Para aplicar en la vacante, postúlate por este medio y estaremos encantados de lograr nuestros objetivos junto a ti.

Si tu perfil hace match con los requerimientos de la vacante, nuestro equipo de reclutamiento estará en contacto contigo.

#J-18808-Ljbffr
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