Team Success Analyst
hace 4 semanas
Estamos innovando la logística y esto lo hemos logrado gracias a un equipo de personas visionarias, con ganas de crecer y cambiar el mundo .
En Skydropx encontrarás un espacio para desarrollar tu carrera dentro de un ambiente laboral dinámico, ambicioso y multicultural .
Tu reto principal será el monitoreo de interacciones en nuestros diferentes canales de comunicación.
ResponsabilidadesIdentificar áreas de oportunidad en la comunicación y resolución de problemas.
Evaluar las interacciones entre colaboradores y clientes de la plataforma.
Trabajar con propuestas de mejora y seguimientos periódicos.
Garantizar resoluciones exitosas de los tickets recibidos.
Asegurar la correcta ejecución de procesos.
Lic. concluida en Ingeniería Industrial, Logística, Calidad o similares.
6 meses de experiencia en Customer Service.
Manejo de CRM (Preferentemente Hubspot).
Habilidades :
Autonomía.
Objetividad.
Imparcialidad.
Comunicación.
Atención a detalle.
Capacidad analítica.
Sueldo base y prestaciones de ley.
Desarrollo y crecimiento profesional.
Herramientas de trabajo.
Horario: Lunes a Viernes de 9:00 a 19:00.
Esquema: 100% presencial.
Te invitamos a aceptar el reto Para aplicar en la vacante, postúlate por este medio y estaremos encantados de lograr nuestros objetivos junto a ti.
Si tu perfil hace match con los requerimientos de la vacante, nuestro equipo de reclutamiento estará en contacto contigo.
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