Customer Success Manager

hace 3 semanas

Ciudad de México SaaS Company A tiempo completo

As a Customer Success Manager, you'll be at the forefront of ensuring our most valuable customers achieve extraordinary results with our software solutions. You'll develop and execute account plans, deliver impactful business reviews, and serve as the trusted advisor who helps customers navigate the complexities of tax compliance. If you're passionate about customer outcomes and thrive on building deep, lasting partnerships with enterprise organizations, this is your opportunity to make a significant impact on a global scale.

Closely monitor accounts to identify and eliminate attrition risk before it materializes
Establish and sustain relationships through the full subscription lifecycle, ensuring ongoing customer success
Monitor adoption and utilization trends, providing data-driven recommendations based on risk assessment and business needs
Capture and convey customer feedback internally to drive continuous improvement of our products and services
5+ years of customer success, account management, or sales experience in SaaS or a similar industry
~Proficiency in English
~ General knowledge of tax reporting and compliance is a plus
~ Excellent communication skills, including issue tracking, triaging, and crisis management
~ Experience with process improvement, decision-making frameworks, and strategic planning
~ Proficiency with CSM technologies such as Salesforce, Gainsight, or similar platforms
~ Ability to efficiently manage multiple customer projects simultaneously
~ Experience supporting global customers across multiple products
~ Strong presentation skills with the ability to deliver informative, well-organized content
~ Proficiency in Portuguese is a plus


Meal Vouchers to Assist with Food Expenses
Globally recognized Training and Development programs

  • Customer Success Manager

    hace 2 días

    méxico Darktrace A tiempo completo

    Join to apply for the Customer Success Manager role at Darktrace Join to apply for the Customer Success Manager role at Darktrace Get AI-powered advice on this job and more exclusive features. Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the...

  • Customer Success Manager

    hace 1 semana

    Ciudad de México Teradata A tiempo completo

    Are you passionate about making organizations smarter and analytics driven? With all the investments made in analytics, it’s time to stop buying into partial solutions that overpromise and underdeliver. It’s time to move from a siloed, proprietary, and retrospective approach to a unified, available, and answer-oriented model. Only Teradata leverages all...

  • Customer Success Manager

    hace 2 semanas

    Ciudad de México Construction Clerk A tiempo completo

    **Customer Success Manager (Fully Remote)****Location**: Fully Remote**Experience Required**: 3-5 years in a Customer Success or related roleAre you passionate about driving **customer success** and building strong relationships? Do you have a knack for streamlining processes, engaging clients, and delivering measurable results? If so, **SafetyClerk** is...

  • Customer Success Manager

    hace 5 días

    Ciudad de México, Ciudad de México TITAN A tiempo completo

    TITAN is a no-code, web-based, fast paced growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America.As a Customer Success Manager, you'll...

  • Customer Success Manager

    hace 1 semana

    Ciudad de México Teradata A tiempo completo

    Are you passionate about making organizations smarter and analytics driven? With all the investments made in analytics, it’s time to stop buying into partial solutions that overpromise and underdeliver. It’s time to move from a siloed, proprietary, and retrospective approach to a unified, available, and answer-oriented model. Only Teradata leverages all...

  • Customer Success Manager

    hace 4 semanas

    Ciudad de México Salesforce A tiempo completo

    Job CategoryCustomer SuccessJob Details**About Salesforce**We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Customer Success Manager

    hace 4 semanas

    Ciudad de México Thales A tiempo completo

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...

  • Manager, Customer Success

    hace 4 semanas

    Ciudad de México Zendesk A tiempo completo

    Â As a Manager in the Global Scaled Customer Success organization, your responsibility is to lead a team of CSMs focused on driving customer experience, adoption, optimization and retention. The Team Manager for Scaled Customer Success will play a pivotal role in nurturing and developing early-career Customer Success Managers. With a focus on enhancing team...

  • Customer Success Manager

    hace 2 días

    Ciudad de México Lenovo A tiempo completo

    Description and Requirements The Customer Success Manager is responsible for managing post-sales customer relationships, coordinating service delivery, and ensuring billing accuracy across hybrid cloud environments. This is a key role that supports customer retention, expansion, and long‑term value creation. Serve as a trusted advisor and main post‑sales...

  • Customer Success Manager

    hace 3 semanas

    Ciudad de México Sovos Compliance A tiempo completo

    **Build your future with Sovos.**If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.At Sovos, we're dedicated to more than just...