Ver más Contraer

Customer Experience Lead

hace 1 mes

Estado de México Wild Fork México A tiempo completo

Si te apasiona optimizar procesos removiendo defectos sistemáticos, y te interesa brindar una experiencia de compra inigualable a nuestros clientes, este trabajo es para ti

Wild Fork México está buscando a un Líder de Customer Experience enfocado en mejorar la satisfacción (NPS) de nuestros clientes en nuestras tiendas física y digital, identificando problemas que lo afectan, definiendo soluciones escalables para resolverlos y garantizando su implementación en el negocio; mientras alcanza los niveles de servicio deseados diariamente.

Responsabilidades principales:

  • Incrementar el NPS de Wild Fork a través de la identificación de causas raíz sistemáticas que lo afectan y diseño de soluciones escalables para eliminarlas, incluyendo responsables y deadlines.
  • Coordinar programas de entrenamiento en las tiendas, así como soluciones en nuestros sistemas en los casos que lo requieran.
  • Proveer a los equipos de Last Mile de insights y recomendaciones que ayuden a detectar defectos y dependencias en la cadena de delivery que dañan el NPS.
  • Implementar mecanismos de tracking y control para asegurar que las soluciones diseñadas se cumplan en tiempo y forma.
  • Punto de contacto con los equipos globales de NPS. Compartir buenas prácticas desarrolladas en México.

KPIs (todos nos sirven para evaluar la satisfacción de nuestros clientes):

  • Incrementar NPS.
  • Reducir %Transacciones sin email registrado.
  • Incrementar %Encuestas respondidas.
  • Reducir %Cupones redimidos con riesgo de fraude.

Manejo de equipo:

  • Habilidades de negociación, persuasión y motivación con líderes jr. y sr. de las tiendas, para garantizar que las soluciones que dependan de ellos sucedan.
  • Habilidades de negociación, persuasión y motivación con ingenieros y líderes técnicos de los sistemas de Wild Fork, para garantizar que las soluciones que dependan de ellos sucedan.
#J-18808-Ljbffr

Tenemos otros empleos actuales relacionados con este campo que puede encontrar a continuación

  • Customer Experience Lead

    hace 3 semanas

    Ciudad de México GSK A tiempo completo

    **Site Name**: Brazil - Rio de Janeiro, Argentina - Buenos Aires Province - Buenos Aires, Mexico City Torre Mitikah **Posted Date**: Aug 2 2023 The newly formed Digital Fuel organization is focused on bringing data and customer experiences to life. We harness the power of data and technology to ignite experiences that matter to patients, customers, and...

  • Customer Experience Manager

    hace 4 semanas

    México Guardian Industries A tiempo completo

    **Description** **Your Job** The Customer Experience Manager is accountable for leading Mexico customer service, commercial projects & Inside sales teams to drive value creation through customer collaborative strategic programs and reliable Order delivery process. The Role is responsible to strengthen relationship with customers to build a remarkable...

  • Customer Service Lead

    hace 3 semanas

    Ciudad de México Percepta International A tiempo completo

    Customer Service Lead MX-DF-Mexico DF **Description**: At Percepta, we bring first-class service across each market we support. As a **Customer Service **Lead **in **Mexico City**, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. **What You'll Be Doing** will...

  • Customer Service Lead

    hace 3 semanas

    Ciudad de México Percepta International A tiempo completo

    Customer Service Lead MX-DF-Mexico DF **Description**: At Percepta, we bring first-class service across each market we support. As a **Customer Service **Lead **in **Mexico City**, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. **What You'll Be Doing** will...

  • CX Customer Experience Strategist

    hace 4 días

    Ciudad de México, Ciudad de México Pari Schulen A tiempo completo

    Majorel acquires Findasense, expanding its CX transformation services (Read news) Develop a customer experience strategy that drives customer advocacy across all touchpoints.Build a customer-centric service and support experience through multiple points of contact guaranteeing the best performance of all CX operations globally.To ensure and guarantee that...

  • Customer Experience Manager, Senior

    hace 2 semanas

    Ciudad de México Infor A tiempo completo

    General information- Country - Mexico - City - Mexico City - Department - Customer Relations - Job ID - 37177 - Description & Requirements- The Customer Experience Manager (CEM), Senior will build, develop, and mature multi-level customer relationships to foster partnerships with all levels of the customer organization including executive and C-Level to...

  • Customer Experience

    hace 2 meses

    Ciudad de México KARRI A tiempo completo

    En KARRI empresa Chilena de Logística, enfocados en la experiência del cliente final y en la tecnología, nos encontramos en búsqueda de un (a) Customer Experience. Funciones: - Apoyo a áreas de operaciones y Onboarding - Seguimiento a operadores nuevos para cumplir registro en apps o capacitaciones - Conexión con Operaciones para comunicar los nuevos...

  • Customer Experience

    hace 2 días

    Ciudad de México KARRI A tiempo completo

    En KARRI empresa Chilena de Logística, enfocados en la experiência del cliente final y en la tecnología, nos encontramos en búsqueda de un (a) Customer Experience. Funciones: - Apoyo a áreas de operaciones y Onboarding - Seguimiento a operadores nuevos para cumplir registro en apps o capacitaciones - Conexión con Operaciones para comunicar los nuevos...

  • Customer Experience Manager, Senior

    hace 4 días

    Ciudad de México, Ciudad de México Infor A tiempo completo

    General information- Country Mexico City Mexico City Department Customer Relations Job ID 3717 Description & Requirements The Customer Experience Manager (CEM), Senior will build, develop, and mature multilevel customer relationships to foster partnerships with all levels of the customer organization including executive and C-Level to ensure successful usage...

  • Customer Collaboration Lead

    hace 5 días

    Ciudad de México Johnson & Johnson A tiempo completo

    At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130...

  • Customer Service Lead

    hace 4 días

    Ciudad de México, Ciudad de México Percepta International A tiempo completo

    Customer Service Lead MX-DF-Mexico DFDescription:At Percepta, we bring first-class service across each market we support. As a Customer Service Lead in Mexico City**, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.What You'll Be Doingwill be provided specific...

  • Project Manager

    hace 4 semanas

    Ciudad de México albo A tiempo completo

    albo albo is a leading fintech company offering financial products to individuals and SMB’s with the mission to bring financial freedom to everyone everywhere. Job description We are looking for a Project Manager who will be responsible for leading the strategic solutions for the Customer Service team. This role will improve the communication interface...

  • Customer Experience Workforce Operations Process

    hace 3 semanas

    México MaryRuth's A tiempo completo

    **Job Title: WFO Process Lead** **Role Overview** As the WFO Process Lead, you will be responsible for bridging the gap between workforce operations and customer support systems, ensuring seamless coordination and optimal performance. This role encompasses emergency response planning, customer experience enhancement, technology integration, training and...

  • Customer Experience Workforce Operations Process

    hace 3 semanas

    México MaryRuth's A tiempo completo

    **Job Title: WFO Process Lead** **Role Overview** As the WFO Process Lead, you will be responsible for bridging the gap between workforce operations and customer support systems, ensuring seamless coordination and optimal performance. This role encompasses emergency response planning, customer experience enhancement, technology integration, training and...

  • Customer Experience Manager

    hace 3 semanas

    Ciudad de México Tesla A tiempo completo

    What to Expect - Our Customer Experience Managers are seasoned retail veterans and naturally charismatic leaders. In this role, you will be responsible for collaborating with your Store leader to lead the recruitment, training, development and overall management of a dynamic store team that will help Tesla accelerate the world’s transition to sustainable...

  • Customer Experience Manager

    hace 2 meses

    Ciudad de México Tesla A tiempo completo

    What to Expect - Our Customer Experience Managers are seasoned retail veterans and naturally charismatic leaders. In this role, you will be responsible for collaborating with your Store leader to lead the recruitment, training, development and overall management of a dynamic store team that will help Tesla accelerate the world’s transition to sustainable...

  • Customer Experience Manager

    hace 1 semana

    Ciudad de México Tesla A tiempo completo

    **What to Expect** Our Customer Experience Managers are seasoned retail veterans and naturally charismatic leaders. In this role, you will be responsible for collaborating with your Store leader to lead the recruitment, training, development and overall management of a dynamic store team that will help Tesla accelerate the world’s transition to...

  • Customer Service Representative

    hace 3 semanas

    Ciudad de México Lead A Venta A tiempo completo

    About the position **Position name**: Customer Service Rep **Reporting to**: TBD **Location/Travel**: Mexico. Compensation $1,000 - $ 1,300 (month) - Negotiable depending on experience Overview Our client, a global leader in cutting-edge optical design, manufacturing, and image processing technology, is seeking a detail-oriented Customer Service...

  • Customer Experience Product Education Lead

    hace 3 semanas

    México MaryRuth's A tiempo completo

    Reports to: Customer Experience Learning & Development Senior Manager **Responsibilities**: - Supporting with responses to, auditing, and templatizing frequent customer questions. - Assist the Customer Experience Learning & Development Senior Manager in developing and maintaining evergreen reference materials. - Research, write, edit, and create templates,...

  • Customer Experience Analyst

    hace 4 semanas

    Ciudad de México Thomson Reuters A tiempo completo

    **Customer Experience Analyst**: Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you. Join our team and be responsible for taking care of the end-to-end customer experience, helping to spread this customer-focused culture within the...