![Tesla](https://media.trabajo.org/img/noimg.jpg)
Customer Experience Manager
hace 2 semanas
What to Expect
- Our Customer Experience Managers are seasoned retail veterans and naturally charismatic leaders. In this role, you will be responsible for collaborating with your Store leader to lead the recruitment, training, development and overall management of a dynamic store team that will help Tesla accelerate the world’s transition to sustainable transportation.
You will be challenged to support your team through training, coaching, motivating and analyzing sales performance. You will be tasked with identifying events in the local market that will maximize Tesla’s brand exposure and create more Tesla owners. You will be measured and rewarded by your ability to achieve a cumulative store sales target, drive optimal team performance, and maintain store operations.
- To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.
What You’ll Do
- Demonstrate sales leadership by role playing and having an active selling presence on the floor 70% of the time
- Train and develop the team on sales and delivery processes, making sure the team is fluent in all aspects of product knowledge, proficient in Sales and Delivery Operations with strong collaboration with both Service and Operations leadership, ability to oversee Delivery Operations during Manager on Duty Shifts
- Coach and motivate the team to meet and Exceed KPI, partner to achieve sales and delivery targets along with P&L requirements for location
- Responsible for ensuring all employees provide best in class customer experience for every customer and manage customer escalations quickly and effectively through challenging customer concerns, to make decisions in the customers’ best interest while also supporting Tesla’s mission
- Recruit, train, and develop employees ensuring all positions are filled in a timely manner through evaluation and feedback, ensure facility maintenance and showroom presentation adhere to the brand standard
What You’ll Bring
- 3+ years applicable experience with proven track record to meet or exceed goals
- Self-starting entrepreneur with exceptional management skills and great attention to detail and ability to prioritize multiple projects and adhere to business-critical deadlines
- Excellent written and verbal communication skills, ethical approach to sales and sales operations
- Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with
- Ability to work evenings and weekends in a retail environment and ability to relocate as needed and a valid driver’s license
-
Customer Experience Manager, Senior
hace 2 semanas
Ciudad de México Infor A tiempo completoGeneral information- Country - Mexico - City - Mexico City - Department - Customer Relations - Job ID - 37177 - Description & Requirements- The Customer Experience Manager (CEM), Senior will build, develop, and mature multi-level customer relationships to foster partnerships with all levels of the customer organization including executive and C-Level to...
-
Customer Experience Manager, Senior
hace 2 días
Ciudad de México, Ciudad de México Infor A tiempo completoGeneral information- Country Mexico City Mexico City Department Customer Relations Job ID 3717 Description & Requirements The Customer Experience Manager (CEM), Senior will build, develop, and mature multilevel customer relationships to foster partnerships with all levels of the customer organization including executive and C-Level to ensure successful usage...
-
Customer Experience Manager
hace 3 semanas
México Guardian Industries A tiempo completo**Description** **Your Job** The Customer Experience Manager is accountable for leading Mexico customer service, commercial projects & Inside sales teams to drive value creation through customer collaborative strategic programs and reliable Order delivery process. The Role is responsible to strengthen relationship with customers to build a remarkable...
-
Project Manager
hace 3 semanas
Ciudad de México albo A tiempo completoalbo albo is a leading fintech company offering financial products to individuals and SMB’s with the mission to bring financial freedom to everyone everywhere. Job description We are looking for a Project Manager who will be responsible for leading the strategic solutions for the Customer Service team. This role will improve the communication interface...
-
Associate Manager, Customer Experience
hace 4 semanas
Ciudad de México Zendesk A tiempo completo**Zendesk is seeking a CX Associate Manager to join our Customer Experience, Strategy, and Innovation Team! This person will report to the Sr. Director of Customer Experience and play a critical role in supporting our ever evolving programs focused on the executive persona (both internally and externally). Your main focus will be related to helping our team...
-
Customer Experience Manager
hace 2 días
Ciudad de México, Ciudad de México Tesla A tiempo completoWhat to Expect Our Customer Experience Managers are seasoned retail veterans and naturally charismatic leaders. In this role, you will be responsible for collaborating with your Store leader to lead the recruitment, training, development and overall management of a dynamic store team that will help Tesla accelerate the world's transition to sustainable...
-
Associate Manager, Customer Experience
hace 2 días
Ciudad de México, Ciudad de México Zendesk A tiempo completoZendesk is seeking a CX Associate Manager to join our Customer Experience, Strategy, and Innovation Team This person will report to the Sr. Director of Customer Experience and play a critical role in supporting our ever evolving programs focused on the executive persona (both internally and externally). Your main focus will be related to helping our team...
-
Manager, Customer Experience
hace 2 meses
Ciudad de México GLIDEWELL LABORATORIES A tiempo completoFacilitates and leads LATAM all centers through organizational initiatives and implementation. - Provides strategic leadership to LATAM call center management to ensure all Call Center groups meet quality standards and performance expectations of providing high quality customer service to the Company’s client/customer base. - Develops and sustains a team...
-
Customer Experience Manager
hace 7 días
Ciudad de México Tesla A tiempo completo**What to Expect** Our Customer Experience Managers are seasoned retail veterans and naturally charismatic leaders. In this role, you will be responsible for collaborating with your Store leader to lead the recruitment, training, development and overall management of a dynamic store team that will help Tesla accelerate the world’s transition to...
-
Customer Experience Manager
hace 2 días
Ciudad de México, Ciudad de México Tesla A tiempo completoWhat to ExpectOur Customer Experience Managers are seasoned retail veterans and naturally charismatic leaders. In this role, you will be responsible for collaborating with your Store leader to lead the recruitment, training, development and overall management of a dynamic store team that will help Tesla accelerate the world's transition to sustainable...
-
Customer Experience
hace 2 meses
Ciudad de México KARRI A tiempo completoEn KARRI empresa Chilena de Logística, enfocados en la experiência del cliente final y en la tecnología, nos encontramos en búsqueda de un (a) Customer Experience. Funciones: - Apoyo a áreas de operaciones y Onboarding - Seguimiento a operadores nuevos para cumplir registro en apps o capacitaciones - Conexión con Operaciones para comunicar los nuevos...
-
Guest Experience Manager
hace 2 días
Ciudad de México, Ciudad de México Hilton A tiempo completoGuest Experience ManagerA Guest Experience Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.What will I be doing?As Guest Experience Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure...
-
Customer Experience Project Mgr
hace 2 días
Ciudad de México, Ciudad de México Schneider Electric Gruppe A tiempo completoJob Description - Customer Experience Project Mgr (008XZ8) Customer Experience Project Mgr - 008XZ8 Creative, energetic and self-driven, individual who understands the customer and their use cases and knows how to be a trusted partner to internal stakeholders & is strong in customer facing interactions. Enjoys change management, understanding root causes...
-
Customer Experience Project Mgr
hace 2 días
Ciudad de México, Ciudad de México Schneider Electric A tiempo completoCreative, energetic and self-driven, individual who understands the customer and their use cases and knows how to be a trusted partner to internal stakeholders & is strong in customer facing interactions. Enjoys change management, understanding root causes of problems and functions as the voice of the customer in strategic decisions that impact customer...
-
Bilingual Customer Experience Advocate
hace 2 meses
Ciudad de México Wasson Enterprise A tiempo completoAbout the role We are looking for a Bilingual Customer Experience Advocate to join our amazing team in Mexico City. In addition to providing on the phone support to our team of Tier-1 members during high-volume times of the day, you will also be responsible for supporting several cross-functional teams within Pangea to continuously improve our platform....
-
Customer Success Manager
hace 2 días
Ciudad de México, Ciudad de México RPMGlobal A tiempo completoTransforming the Future with the Convergence of Simulation and DataCustomer Success Manager (Data Analytics) in CDMXDo you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open,...
-
Customer Experience Analyst
hace 3 semanas
Ciudad de México Thomson Reuters A tiempo completo**Customer Experience Analyst**: Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you. Join our team and be responsible for taking care of the end-to-end customer experience, helping to spread this customer-focused culture within the...
-
CX Customer Experience Strategist
hace 2 días
Ciudad de México, Ciudad de México Pari Schulen A tiempo completoMajorel acquires Findasense, expanding its CX transformation services (Read news) Develop a customer experience strategy that drives customer advocacy across all touchpoints.Build a customer-centric service and support experience through multiple points of contact guaranteeing the best performance of all CX operations globally.To ensure and guarantee that...
-
Guest Experience Manager
hace 2 meses
México Hilton A tiempo completoGuest Experience Manager A Guest Experience Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Experience Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order...
-
Customer Success Manager
hace 5 días
Ciudad de México Teradata A tiempo completoAre you passionate about making organizations smarter and analytics driven? With all the investments made in analytics, it’s time to stop buying into partial solutions that overpromise and underdeliver. It’s time to move from a siloed, proprietary, and retrospective approach to a unified, available, and answer-oriented model. Only Teradata leverages all...