Customer Experience Manager

hace 7 días

Ciudad de México Tesla A tiempo completo

**What to Expect**

Our Customer Experience Managers are seasoned retail veterans and naturally charismatic leaders. In this role, you will be responsible for collaborating with your Store leader to lead the recruitment, training, development and overall management of a dynamic store team that will help Tesla accelerate the world’s transition to sustainable transportation.

You will be challenged to support your team through training, coaching, motivating and analyzing sales performance. You will be tasked with identifying events in the local market that will maximize Tesla’s brand exposure and create more Tesla owners. You will be measured and rewarded by your ability to achieve a cumulative store sales target, drive optimal team performance, and maintain store operations.

To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.

**What You’ll Do**
- Demonstrate sales leadership by role playing and having an active selling presence on the floor 70% of the time
- Train and develop the team on sales and delivery processes, making sure the team is fluent in all aspects of product knowledge
- Proficient in Sales and Delivery Operations with strong collaboration with both Service and Operations leadership
- Coach and motivate the team to meet and Exceed KPI, partner to achieve sales and delivery targets along with P&L requirements for location
- Responsible for ensuring all employees provide best in class customer experience for every customer and manage customer escalations quickly and effectively through challenging customer concerns, to make decisions in the customers’ best interest while also supporting Tesla’s mission
- Recruit, train, and develop employees ensuring all positions are filled in a timely manner through evaluation and feedback and ensure facility maintenance and showroom presentation adhere to the brand standard

**What You’ll Bring**
- 4+ years applicable experience with proven track record to meet or exceed goals
- Self-starting entrepreneur with exceptional management skills and great attention to detail
- Ability to prioritize multiple projects and adhere to business-critical deadlines
- Excellent written and verbal communication skills, ethical approach to sales and sales operations and ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with
- Ability to work evenings and weekends in a retail environment and ability to relocate as needed and valid driver’s license in the country in which you are applying

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