Customer Experience Manager

hace 7 meses


Ciudad de México Tesla A tiempo completo

**What to Expect**

Our Customer Experience Managers are seasoned retail veterans and naturally charismatic leaders. In this role, you will be responsible for collaborating with your Store leader to lead the recruitment, training, development and overall management of a dynamic store team that will help Tesla accelerate the world’s transition to sustainable transportation.

You will be challenged to support your team through training, coaching, motivating and analyzing sales performance. You will be tasked with identifying events in the local market that will maximize Tesla’s brand exposure and create more Tesla owners. You will be measured and rewarded by your ability to achieve a cumulative store sales target, drive optimal team performance, and maintain store operations.

To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.

**What You’ll Do**
- Demonstrate sales leadership by role playing and having an active selling presence on the floor 70% of the time
- Train and develop the team on sales and delivery processes, making sure the team is fluent in all aspects of product knowledge
- Proficient in Sales and Delivery Operations with strong collaboration with both Service and Operations leadership
- Coach and motivate the team to meet and Exceed KPI, partner to achieve sales and delivery targets along with P&L requirements for location
- Responsible for ensuring all employees provide best in class customer experience for every customer and manage customer escalations quickly and effectively through challenging customer concerns, to make decisions in the customers’ best interest while also supporting Tesla’s mission
- Recruit, train, and develop employees ensuring all positions are filled in a timely manner through evaluation and feedback and ensure facility maintenance and showroom presentation adhere to the brand standard

**What You’ll Bring**
- 4+ years applicable experience with proven track record to meet or exceed goals
- Self-starting entrepreneur with exceptional management skills and great attention to detail
- Ability to prioritize multiple projects and adhere to business-critical deadlines
- Excellent written and verbal communication skills, ethical approach to sales and sales operations and ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with
- Ability to work evenings and weekends in a retail environment and ability to relocate as needed and valid driver’s license in the country in which you are applying



  • Ciudad de México, Ciudad de México Revolut A tiempo completo

    About the RoleWe're looking for a talented Customer Experience Operations Manager to join our team at Revolut.This role is a great opportunity to drive business growth and deliver exceptional customer experiences.We're seeking a highly motivated individual with a passion for operations, customer service, and problem-solving.As a Customer Experience...


  • Ciudad de México Infor A tiempo completo

    General information- Country - Mexico - City - Mexico City - Department - Customer Relations - Job ID - 37177 - Description & Requirements- The Customer Experience Manager (CEM), Senior will build, develop, and mature multi-level customer relationships to foster partnerships with all levels of the customer organization including executive and C-Level to...


  • Ciudad de México, CDMX Uber A tiempo completo

    **About the Role** The Mobility Rider Experience Manager is the guardian of the customer experience and will be obsessed with knowing every detail around the E2E customer journey for specific issue types. He or she will ensure every aspect of our customer support processes are designed with our customers, and our budget, in mind - creating strategies for...


  • Ciudad de México Zendesk A tiempo completo

    **Zendesk is seeking a CX Associate Manager to join our Customer Experience, Strategy, and Innovation Team! This person will report to the Sr. Director of Customer Experience and play a critical role in supporting our ever evolving programs focused on the executive persona (both internally and externally). Your main focus will be related to helping our team...


  • Ciudad de México Tesla A tiempo completo

    What to Expect - Our Customer Experience Managers are seasoned retail veterans and naturally charismatic leaders. In this role, you will be responsible for collaborating with your Store leader to lead the recruitment, training, development and overall management of a dynamic store team that will help Tesla accelerate the world’s transition to sustainable...


  • Colonia Bosques de las Lomas, México Unilever A tiempo completo

    **Unilever is currently hiring for**Customer Experience Manager**BPC**: **Function**:Customer Experience Manager **Reports to**: Customer Experience Director Mexico **Scope**: Mexico **Location**: Bosques **Terms & Conditions**: Full-time position. Local conditions apply. Previous experience in Customer Experience desired, strong communication skills,...


  • Ciudad de México, CDMX Cisco Systems A tiempo completo

    **What You'll Do** As a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will...


  • Ciudad de México, Ciudad de México Maryruth'S A tiempo completo

    **Job Overview:**We are seeking a highly skilled Customer Experience Operations Manager to join our team at MaryRuth. This individual will play a critical role in ensuring seamless coordination and optimal performance between workforce operations and customer support systems.**Key Responsibilities:Track and analyze the automated self-service system's...

  • Project Manager

    hace 2 meses


    Ciudad de México, CDMX Uber A tiempo completo

    **About the Role** - At Uber, providing excellent customer support to our users is a core feature of our product experience. As a Safety / Advanced Support Program Manager, you will be responsible for listening to users, understanding the root causes of painful customer experiences and helping to design solutions to reduce them, striving to build a...


  • Ciudad de México Training Talent A tiempo completo

    Capacitación y certificaciones constantes, ambiente relajado, trabajo por objetivos, estabilidad laboral; somos una consultora especializada en soluciones de Big Data y Analítica Mundial, buscamos para nuestro equipo un consultor Customer Experience con altos conocimientos en retail para el desarrollo de proyectos de Gestión Avanzada de Clientes,...


  • Ciudad de México Training Talent A tiempo completo

    Capacitación y certificaciones constantes, ambiente relajado, trabajo por objetivos, estabilidad laboral; somos una consultora especializada en soluciones de Big Data y Analítica Mundial, buscamos para nuestro equipo un consultor Customer Experience con altos conocimientos en retail para el desarrollo de proyectos de Gestión Avanzada de Clientes,...


  • Ciudad de México, CDMX Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    6+ years of experience in Customer experience - 3 years of experience as a Program or Project Manager - 3 years of experience in using data to drive strategies - 3 years of experience influencing stakeholders - English Advanced (C1+) - Bachelor's degree - This is not a remote position, onsite assistance is required 5 times per week. Key job...


  • Ciudad de México GLIDEWELL LABORATORIES A tiempo completo

    Facilitates and leads LATAM all centers through organizational initiatives and implementation. - Provides strategic leadership to LATAM call center management to ensure all Call Center groups meet quality standards and performance expectations of providing high quality customer service to the Company’s client/customer base. - Develops and sustains a team...


  • Ciudad de México, CDMX Uber A tiempo completo

    **About the Role** At Uber Delivery, providing exceptional customer support to our merchants, couriers, and consumers is central to our business success. As we continue to scale rapidly, maintaining a high level of customer service is essential. The Uber Direct Project Manager role is key to enhancing customer experience, driving cross-functional...


  • Ciudad de México, Ciudad de México Goodleap A tiempo completo

    About GoodLeap: A leading financial services company dedicated to providing innovative solutions to its clients.At GoodLeap, we are seeking an experienced Customer Experience Manager to lead our collection team. The successful candidate will have a proven track record in collections management and excellent leadership skills.Job Summary:The Customer...

  • Customer Experience

    hace 7 meses


    Ciudad de México KARRI A tiempo completo

    En KARRI empresa Chilena de Logística, enfocados en la experiência del cliente final y en la tecnología, nos encontramos en búsqueda de un (a) Customer Experience. Funciones: - Apoyo a áreas de operaciones y Onboarding - Seguimiento a operadores nuevos para cumplir registro en apps o capacitaciones - Conexión con Operaciones para comunicar los nuevos...


  • Ciudad de México, Ciudad de México Ria A tiempo completo

    Ria's mission is to provide exceptional service excellence and reliable remittance payment solutions. As the second-largest global money transfer company, Ria Money Transfer offers competitive and efficient services worldwide.The Customer Care Supervisor plays a crucial role in building and leading a high-performing team, fostering staff behaviors to achieve...


  • Ciudad de México, Ciudad de México Factorial Hr A tiempo completo

    Company Overview">Factorial Hr is an all-in-one HR software company that automates HR workflows, centralizes people data, and helps businesses make better decisions. We serve thousands of customers in over 60 countries worldwide and across industries. ">Salary">The estimated salary for this position ranges from 40,000 to 50,000 OTEs, with structured career...

  • Operations Manager

    hace 1 mes


    Ciudad Apodaca, Nuevo León, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

    About the RoleWe are seeking a seasoned Operations Manager to lead our team of hourly associates and drive customer delivery experiences. This role is responsible for managing safety, quality, productivity, and customer delivery promises.ResponsibilitiesManage a team of 100-150 hourly associates by embodying Amazon's Leadership PrinciplesCollaborate with...

  • Customer Success Manager

    hace 1 semana


    Ciudad de México Teradata A tiempo completo

    Are you passionate about making organizations smarter and analytics driven? With all the investments made in analytics, it’s time to stop buying into partial solutions that overpromise and underdeliver. It’s time to move from a siloed, proprietary, and retrospective approach to a unified, available, and answer-oriented model. Only Teradata leverages all...